Legislation and Ethics in Travel and Tourism

This report discusses the importance of adhering to legislations and ethics in the travel and tourism industry. It covers legal frameworks affecting air, rail, and sea travel, as well as the concept of ethical dilemmas and corporate social responsibility. The report also provides insights into the impact of legislations on new employees and the analysis of health and safety work, data protection, and equality acts.

Legislation and Ethics in the
Travel and Tourism

INTRODUCTION
Travel and tourism is the big sector which provides multiple services to the consumers in
accordance to their needs. The different kind of businesses operates in this sector includes
hospitality organisations that provide accommodation services, travel companies that provide
services to consumer in easy reach from one place to another and many more. All these
organisations have the duty in respect to fulfilment of the rules and legislations set by the
government. This will provides an opportunity to these organisations works in different
businesses to sustain in market for long period of time without any legal consequences. The
number of benefits which are associated with this aspect includes high brand image, attraction of
large number of consumers, high profitability and less legal actions. The organisation taken in
this report is named as Easy Travel Ltd. This organisation operates their operations in UK and
major cities of Western Europe. The main objective of this report is about ascertainment of the
importance of adhering legislations and ethics towards the organisation (Giacosa and Giovando,
2015) .
This report includes current legal framework that have direct affect on rail, sea and air
travel along with the laws persist in all to ascertain the influence over the claim of Mr Gunter and
Frau Venn. Also, provides the importance of legislation to new employees along with their
analysis and impact in respect to health and safety work Act. 1974, Data Protection Act. 1984
and 1998 and Equality Act 2010. In last covers about explanation of contract legislation in
relation to travel and tourism customers along with consumer protection laws and investigation
ethical dilemmas will be faced by travel and tourism organisation.
TASK 1
1.1
The legal frameworks which have impact or affect rail, sea and air travel are defined
below elaborately:
Legal frameworks affecting air travel: Civil Aviation Authority has all charge in
respect of the functioning of all civil aviation activities in UK. It is the responsibility of this
authority that supervising the licences of pilot's, testing of the equipment, calibrating of navaids
and many other inspections. Also, management of the security standards along with the vetting
of all personnel in aviation industry (Gin, N. P., 2017). In last, overseeing of the national scheme
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for customers protection abroad in travel company failure. The matter happen with Mr Gunter
and Frau Venn due to the failure of CAA.
Legal frameworks affecting rail travel: Office of rail regulation is now known as office
Rail and Road. This is independent safety and economic regulator. They have the duty to comply
with health and safety laws.
Legal frameworks affecting sea travel: UNCLOS provides the guidelines in respect ot
the use of oceans. According to this territorial limits claimed by country when vessel is under the
laws of its flag state or also those of the state whose water it is lying in (Greenwood and Dwyer,
2015).
1.2
There are number of laws which have impact over the surface, sea and air transport law.
These laws and regulations simultaneously affect the claim of Mr Gunter and Frau Venn. Both
these passengers face loss due to the mistake of authorities. MR Gunter bike is damaged and bag
is lost. On the other hand, Frau Venn Ming Vase chipped in turbulence and the value is reduced
from the £12 million to £6 million.
These laws cover the different situations in accordance to which claim is provided to the
passenger whether the loss of amount is more. The one more international agreement which have
impact over the amount of claim is known as Warsaw convention. This convention build for the
purpose of creation of certain rules relating to international carriage by air.
Article 17 to 30 of this convention explains the liability of the carrier. The limits given in
these are the maximum that can be reimbursed to passenger. So, this will appears as the
limitation that affect the claim of Mr. Gunter and Frau Venn (Warsaw convention. 2019).
TASK 2
Covered in leaflet
TASK 3
Covered in Poster
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TASK 4
4.1
Ethical dilemma is the situation which arises when someone feel difficulty in selection
from the two course of options. This is also said as decision making problem between the two
different moral imperatives and none of the one is unequivocally acceptable (Koburtay, Syed
and Haloub, 2018).
Travel and tourism organisations are falls under service sector whose main main aim is
satisfaction of the consumers needs. While work in this regard they have to take to decisions
which are harsh for environment but good for business as this will resulted into the fulfilment of
consumer needs along with the satisfaction of stakeholders demand. The situation of such kind of
complexities in decision making arose the aspect of ethical dilemma (Mutalib and et. al., 2016) .
The common ethical dilemma which have been faced by tourism organisations while operating
their functions are mentioned below along with their contribution behind the occurrence
environmental issues.
Travel and tourism organisation have huge contribution behind the popularity of some
particular destination. To improve business they have to do the same as this will help to attain
objectives but somewhere arose the issue of ethical dilemma because this will result into the
increment in pollution that can be understood from the further description (Noor and Wibisono,
2016) . They provide each and every kind of facilities to the consumers and even full efforts are
provided in the development of destination in terms of resources that resulted into creation or
improvement of popularity. This will improves the earning and contribution of that destination in
the development of whole nation but simultaneously increases the level of pollution, scarcity of
resources which negatively impact localities of that area. So, the decision of organisation is good
from the point of tourism but have huge contribution in emergence of environmental and social
issues. Now, this creates the dilemma in decision making process (Peters, 2017) .
The business model of travel and tourism organisation depend upon gaining the trust of
the consumers. This can be attained by the organisation only in the situation when provide
accurate information. To increase business and profits they have to promote their services with
hidden information that end last break the trust of the consumers. This is the another situation
which creates ethical dilemma in front of the organisation (Ram, 2018) .
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4.2
Corporate social responsibility is the concept which includes the providence of activities
that are beneficial of the society. The concept of CSR has huge importance in the today's
business environment as this will creates the opportunities for the business organisations to
sustain in market for longer period of time through ascertain the support of society. Now, for
every organisation adoption of CSR is necessary in nature because in accordance to the
government the organisation have to distribute some percentage of amount of their profits among
the society for their further development (Tepelus, 2019).
The number of CSR policies and activities which are adhered or provided by British
Airways are defined below:
The main passion of an organisation is about management of business responsibly. In this
regard, they focus over celebration of equality, diversity and inclusion. Also, they focus over
combating climate change through reduction in amount of activities which have impact over
environment (Tse and Tse, 2015).
British Airways also works with British Red Cross. Collaboratively both working
towards the support of the communities of UK that are affected by the emergency situations such
as bad weather or house fires. It help the people through providence of basic necessities such as
food, shelter, first aid etc.
It is concluded as learning from the analysis of the British Airways CSR policy that it is
must for the organisation to work towards the reduction of the negative impact of their business
activities over environment and help the local society to cope from the damage of natural
disasters (Verhey, Baum and Hai, 2016). It is recommended to Easy Travel Ltd. they have to
collaborate with NGO in respect of the providence of facilities to combat from the negative
impact of natural disasters.
CONCLUSION
It has been concluded from the above report that legislations and rules plays the major
role in the functioning of the organisation and safeguard the interest of consumers. There are
large number of legislations that organisation must adhere like health and safety, data protection
and equality as all these help in creation of positive working environment along with attainment
of the trust of the employees. Contract is the agreement in between the parties. Contract
legislation plays the main role in the aspect of creating contracts with travel and tourism
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customers. CSR is the policy which is required to adopt by all organisations. This will help them
in development of their image in market along with attainment of long term sustainability.
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REFERENCES
Books and Journals
Giacosa, E. and Giovando, G., 2015. Potential of Tourism Sector in Italy as a Means of
Entrepreneurship and Growth for Italian companies. In Handbook of Research on
Internationalization of Entrepreneurial Innovation in the Global Economy (pp. 116-
133). IGI Global.
Gin, N. P., 2017. An Appraisal of Tourism Law: Eclectic in Nature. Kathmandu Sch. L. Rev.. 5.
p.88.
Greenwood, V. A. and Dwyer, L., 2015. Consumer protection legislation: A neglected
determinant of destination competitiveness?. Journal of Hospitality and Tourism
Management. 24. pp.1-8.
Koburtay, T., Syed, J. and Haloub, R., 2018. Implications of Religion, Culture, and Legislation
for Gender Equality at Work: Qualitative Insights from Jordan. Journal of Business
Ethics. pp.1-16.
Mutalib, N. S. A. and et. al., 2016. Medical tourism: ethics, risks and benefits. Ind J Pharm Educ
Res.
Noor, A. and Wibisono, N., 2016, May. Sustainable Holiday Learning: Ethical Standard for
Travel Agent. In Asia Tourism Forum 2016-the 12th Biennial Conference of
Hospitality and Tourism Industry in Asia. Atlantis Press.
Peters, A., 2017. Checking in: How Soft Law and Corporate Social Responsibility Are Filling
Governance Gaps to Combat Human Trafficking in the Global Travel and Tourism
Industry. Geo. J. Int'l L.. 49. p.1487.
Ram, Y., 2018. Hostility or hospitality? A review on violence, bullying and sexual harassment in
the tourism and hospitality industry. Current Issues in Tourism. 21(7). pp.760-774.
Tepelus, C., 2019. New Frontiers for Sustainability in Travel and Tourism—Corporate
Responsibility on Combating Global Human Trafficking. In Corporate Sustainability
and Responsibility in Tourism (pp. 51-63). Springer, Cham.
Tse, T. S. and Tse, Q. K., 2015. The legal aspects of “zero-fare” tour in shopping tourism: A case
of Chinese visitors in Hong Kong. Journal of China Tourism Research. 11(3). pp.297-
314.
Verhey, B., Baum, T. and Hai, N. T. T., 2016. Locating child rights within the emerging CSR
narrative in travel and tourism: Reflections from a Vietnam pilot study. CAUTHE 2016:
The Changing Landscape of Tourism and Hospitality: The Impact of Emerging Markets
and Emerging Destinations, p.681.
Online
Warsaw convention. 2019 [Online]. Available Through:
<https://www.jus.uio.no/lm/air.carriage.warsaw.convention.1929/doc.html>
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