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Legislation and Ethics in The Travel and Tourism Sector : Assignment

   

Added on  2020-10-22

16 Pages4960 Words429 Views
LEGISLATION AND ETHICSIN THE TRAVEL ANDTOURISM SECTOR

Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Legal and regulatory framework of the travel and tourism...................................................31.2 Surface, sea and air transport law in relation to carriage of passengers...............................4M1...............................................................................................................................................5TASK 2............................................................................................................................................62.1 Impacts of principles of health, safety and security legislation on travel and tourism sector......................................................................................................................................................62.2 Legislation that relates to Equality........................................................................................6M2...............................................................................................................................................7M3...............................................................................................................................................7D1................................................................................................................................................8TASK3.............................................................................................................................................83.1 Contract legislation in relation to travel and tourism............................................................83.2 Consumer protection legislation with respect to travel and tourism :..................................9M2.............................................................................................................................................10D2..............................................................................................................................................10TASK 4..........................................................................................................................................104.1 Ethical Situations faced by travel and tourism sector.........................................................104.2 Corporate Social Responsibility Policy ( CSRP) of travel and tourism.............................12M3.............................................................................................................................................12D3..............................................................................................................................................13CONCLUSION:.............................................................................................................................13REFERENCES :............................................................................................................................142

INTRODUCTIONMany aspects are covered in travel and tourism sector and for this legislation frameworkand regulatory framework is involved in it. Legal clauses and acts are Travel Act 1985, Packagetour Regulations Act 1992. If the carriage of passengers is concerned then different legislativeand regulatory framework is applied which includes sea law, air law, surface law. On thecontrary these law influence travel and tourism sector to much extent (Aguiar-Quintana,Moreno-Gil and Picazo-Peral, 2016). Citizens Advise Bureau covers legislative framework andhelps consumers in travel and tourism sector by providing information regarding these basiclaws. They have Corporate Social responsibilities too for upliftment of society.TASK 11.1 Legal and regulatory framework of the travel and tourismRegulatory and legal framework of travel and tourism sector are interconnected invarious ways. Suppliers, contractors, customers all are included in this industry. Legislative roleis more cleared when these parties interact with one another in a very significant way. Simpleexample of restaurant can be taken where various services are provided to customers. Foodequality, consumer behaviour, hospitality are some of the major factors which has to beconsidered (Benavides-Velasco and Marchante-Lara, 2014). This cycle rotates around thesefactors along with quality standards which is governed by legislative possibility. Legalframework is a process where decision making is affected where regulatory framework forcescodified legislation in a system. Country has been observing a constant growth rate in travel andtourism which goes through different stages of laws and clauses. These clauses have spectacularfeatures :Tourism Legislation are :Development of Tourism Act 1969 : This act emphasize on coordination of the firmswhich are interact in tourism industry. The British Authority has been associated with EnglishTourism Council to form Visit Britain.Transports Acts 1980 and 1985 : It was a strict law which affected tours and expresscoach routes over 30 miles. This act terminated licensing laws also which affected these expressroutes. Due to this competition was increased between private and national bus companies(Caple, 2017). This act was only regularised for route system which permitted all private busesto function in all routes.3

Package Tours Regulations 1992 : This legislation provides remedies to the consumers bythe tour operator. Tour operator in UK have to abide by standard procedures and should beobliged to organizations by establishing rights.Some regulations affect tourism sector are Health and Safety Commission, International AirTransport Association, Strategic Rail Authority, Civil Aviation Authority (Cha and Bagozzi,2016). These regulative framework provide safety and facilitates standard for this sector. RollingStock Companies and Rail Track are two sections of Strategic Rail authority.Regulation which affect tourism Law :Health and Safety Commission : Under this law, all the laws and regulation related tosafety of passengers are come. International Air Transport Association: It is situated in metro cities which arefacilitated in order to establish all policies and standards for tourism industry in acountry.Strategic Rail Authority: This act basically divides railway sector into two parts namedas Rail Track and Rolling Stock Companies.Civil Aviation Authority: it helps to updating the laws as well as regulations forairspace usage and aviation safety too.1.2 Surface, sea and air transport law in relation to carriage of passengers.'Carrier' can be described as person who is interested in contract work of carriage with it.While a 'passenger' a person who is travelled by the ship. 'Luggage' can be described as a vehicleor an article carried by that carrier. Any damage or loss of luggage may result in monetary loss. Surface Law: Surface Law is governed by The International Carriage of Passenger byRoad Act, 1979 of the country (Cimmino, 2016). In the context of tourism industry, passengersthat are on board with carrier's permission are protected by this law. Many remedies are includedin this law which are mental/physical disorder, or any kind of damage caused to passengers whiletravelling on carrier. Also Carriage by Railway Act 1972 take responsibility of loss of luggage.Even the railway privatization also focused to contribute their part towards a development andintegrating transport of goods as well as passengers. Also, to caution the interest of all disabledperson. 4

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