Analysis of Legislation, Ethics, and CSR in Travel & Tourism

This report provides an analysis of the legal and regulatory framework governing the travel and tourism sector, focusing on Easy Travel Ltd, a UK-based company operating in Western Europe. It covers various laws related to health, safety, security, and consumer protection, including the Development of Tourism Act 1969, the Transport Act 1980, and the Consumer Protection Act 2008. The report also discusses surface, sea, and air transport laws, such as the Road Act 1979, the Athens Convention 1974, and the Warsaw Convention 1929. Furthermore, it explores ethical dilemmas faced by the travel and tourism sector, such as the environmental impact of transportation, and analyzes the corporate social responsibility (CSR) policy of British Airways, highlighting their initiatives in charity work and environmental sustainability. The report concludes by emphasizing the importance of adhering to regulations and ethical practices for sustainable business operations in the travel and tourism industry.

Legislation and Ethics in
the Travel and Tourism

INTRODUCTION
Travel and tourism refers to the activities of respective travelling to and staying in places
external their regular environs for not more than one sequential year for repose, business and
other function. Tourism sector can be seen as on of the key industries in the world which make
10% contribution in global economic system in addition to employment (Becker, 2016). To
operate in this sector there are various legislation and regulatory frame work are also followed by
the organisations. This assignment is based on Easy Travel Ltd which operate its business in UK
and numerous cities in Western Europe. This report will deal about legal and regulatory
framework, different laws affiliated to health, safety and security and user security statute law in
tourism sector. Further, will, explain about ethical quandary featured by travel and tourism sector
and firm obligation policy of a particular travel and tourism business concern.
TASK 1
1.1 Explain the legal and regulatory framework of the travel and tourism sector
The tourism sector and legislation are affiliated to each other in various manners. If a
business organisation operate its business in travels and tourism industries, there are different
organization concerned in this sphere such as businessperson, target audiences, contractors and
others. When these function act between one another, the role of legislations become more
important. For example, Easy Travel Ltd is a travel company which serves travelling services to
its consumers that fails under the legitimate and regulative structure of legislation in context of
components that consisted inn it like behaviour of potential client, hospitality and quality of
services. Travel and tourism sector is growing business and it include various laws and
regulation related to tourism which are mentioned as under:
Development of Tourism 1969- This legal document was constituted by British Tourist
Authority and Tourist Boards fro England with the purpose of making development in tourism in
term of new hotel and the expansion, modification and betterment of existent hotels. This law
basically concentrates on the tourism firms to monitor that they are work according to British
tourist Authorities.

Transport Act, 1980- This legislation was formed by Parliament of UK to provide
information about deregulation of coach services and local buses (Deonandan, 2015). Liberation
generate when a national authority decide to take out limitations on the activity of a business to
permit greater rivalry and possibly greater efficiency and decreased prices for consumers.
There are several laws that influence travel and tourism industry, they are as:
 Consumer protection act, 2008 which provide protection to the customers from any
misleading, unfair and commercial practices (Forno and Garibaldi, 2015).
 Health and safety legislation, 1974 protect the target audiences from the threat at the
workplace and obligate certain responsibilities employees and employers both.
There are different authorities and department which help to regulate the travel and tourism
sphere in efficacious manner, they are as follow:
 SRA- It is a Strategic Rail Authority which is formed to regulate Railway transportation
with the help of Railway Act 1993. This law help in protecting and preventing the abuse
of ascendant position.
 IATA- It is International Air Transportation affiliation which is developed in 1945. this
help in operating the business of air transportation and help in resolving issues and
proving protection to the customers from unexpected situations.
1.2 Discuss surface, sea and air transport law in order to carriage of passengers in the legal and
regulatory structure
There are different laws and regulation which are developed by the national authority of
UK to provide protection to the people who are use different types of transportation like surface,
air and sea etc. the explantation of some laws defined as beneath:
Surface law- The government formulate different laws to protect the people who use
surface transportation. Road Act 1979 is framed to provide protection to the traveller that are
committee on carrier's permission. This law include the that the passenger can remediation to the
claim regarding physical and metal disorder and harm on the traveller travelling carrier. Railway
Act 1972 concentrated on participating regarding the improvement and integrating the
transportation of commodities and travellers. For example, as per the case studies Mr Gunter's
bike was badly damaged so with the help of these laws, they person can claim regarding it.
Sea law- The
International Maritime Organisation was established by the UK assure and provide safety and

security of transportation (Friedl, 2017). It is a national authority which formulated by the UK
government to protect the passenger who are using the transport by sea. Athens Convention,
1974 is a sea law which provide protection the compensation endure by the traveller during the
time on a ship and a ferryboat. For example, this legislation can be beneficial to protect and
secure Mr Gunter when they are travelling by ferry and lost their bag.
Air law- The air transportation consist different laws which are developed by the
government to provide protection to passenger and their goods. The Warsaw Convention of
1929 explains the worldwide equipage and lays down rules in context of equipage (Greenwood
and Dwyer, 2015). This law provide the right to the passenger to claim the compensation for
death or personnel injury. Another law is The denied Boarding Compensation Schemes 1997,
which are developed to raise the protection standards for the traveller who travelling by air and
assuring harmonised operation of the carriers. It is also protect individual if any flight is delayed
and off due to any explanation. For instant, in the case study Frau Venn was problem during the
time of travelling by Air and there are a lot of turbulence due to which elevated fastener agape
and a bag fell out and hit Frau Venn on the head. To provide protection in these kind of situation,
Warsaw convention 1929 law can protect the person by providing compensation for the harm.
TASK 2
Covered in to Leaflet
TASK 3
Covered in to Poster
TASK 4
4.1 Analyse ethical dilemmas faced by the travel and tourism sector
Ethics- It refers to the subject which examine the cracking and awful actions and
activities in context of moral duties and responsibilities (Stewart, Warburton and Smith, 2016).
In travel and tourism, ethics indicate to the process and activity of providing information about
the consequences of acts of a individual as a traveller on the atmosphere, local people and
economy.
Business Ethics- It refers to business belief that are utilised in the enterprise concern for
governing goods. In travel and tourism, business concern morals is apply by a codification of

pattern. These kind of codes, practices and actions are indicate to corporate social
responsibilities, consumer handling and provision chain, personal and corporate integrity rules
etc.
The tangled quality of the travel and tourism sector is majorly payable to that fact that
there are many elements that are still developing and required to be continued. Social and antral
elements also tend to impact this respective business on the basis of societies, gathering and
others. Due to which there are various honorable quandary are featured by the organisation who
are in operation their business in this sector. For example, transportation business or companies
are operating in this sector so there are several reason to generate ethical problems. For instant, a
company run its business tourism industry by providing its vehicles to the hotel organizations
who providing pick up services to their customers. But transportation vehicle affect the
environment in negative manner cause of pollution. So minimise this dilemma and issues, the
company should effectively follow the environmental and carbon emission acts. So that
effectively survive in the market.
4.2 Analyse the corporate social responsibility policy of a specified travel and tourism business
Corporate social responsibility
It is a management thought in which organisations incorporate societal and environment
concerns in their business organization actions and operations with their neutral. The major
purpose of CRS is to work fro the social welfare of the social group and making betterment in
the living standard of the people (Tse and Tse, 2015). It basically understand as existence the
way by which a firm can accomplish a equilibrium of economic, situation and societal adjuratory
during the time when the anticipate of investor and stakeholder, are addressing same time.
The Corporate social responsibility policies of British Airways are defined as follow:
British Airways is the flag aircraft carrier airline of the UK which was founded in 1974
and headquartered in Waterside, Harmsworth. It operated its business internationally in different
nations of the world. Now these days this firm is a learner and improved managed business
concern. Because the management have minimised the costs which generated in the form of the
strength of the company. The administration of the company also invest the some portion of its
profit in CSR activities (Becker, 2016). They conduct different CSR activities which are
organised by the company in social perspective. Many of British Airways faculty are interested
in Charity work in and foreign as the part of the administration. Some charity services which are

provided by it are The BA community volunteering awards, BA giving scheme, cancer research
services and provide help to street children volunteer programme. They are also work
environmental perspective in different manners like they concentration on reducing and
minimising waste, reducing the noise and impacts on local communities etc.
CONCLUSION
As per the described information it can be analysed that travel and tourism is a
developing and growing industry so it necessary to the firm who are operating their business in
this sector that they properly follow all the rules and legislations or as per the regulatory
framework so that function their business concern in legal manner. There are different laws and
legal structure which are crucial to follow the firm so that it can protect to the business operation
and the individual who take the benefits of its services. Consumer protection laws and
regulations are effective to provide security to the customers of the tourism organisation.

REFERENCES
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Online
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