Analyzing Legislation, Ethical Dilemmas, and CSR in Tourism

This report provides a comprehensive analysis of legislation and ethics within the travel and tourism sector, focusing on the legal and regulatory frameworks that govern the industry. It examines laws related to surface, sea, and air transport, particularly in the context of passenger carriage and liability for loss or damage, referencing a case study involving luggage damage. The report further delves into the impacts of health, safety, and security legislation, alongside consumer behavior laws and ethical dilemmas faced by businesses like Easy Travel Ltd. It also explores the concept of corporate social responsibility (CSR) and its implementation within the travel industry, emphasizing the importance of sustainable and ethical practices. The report concludes by highlighting the essential role of legislation and regulatory structures in ensuring the responsible and ethical operation of the travel and tourism sector.

Legislation And Ethics
In The
Travel And Tourism

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 ..........................................................................................................................................1
1.2 ..........................................................................................................................................2
TASK 2............................................................................................................................................3
Covered in leaflet...................................................................................................................3
TASK 3............................................................................................................................................3
Covered in poster....................................................................................................................3
TASK 4............................................................................................................................................3
4.1 ..........................................................................................................................................3
4.2 ..........................................................................................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
In present time travel and tourism sector is broad industry that conducting various kind of
operations to provide services consumers. There are providing accommodations are condition of
trait, telecommunication work and take food. It is required to accumulation is carefully
announced to protect staff members interest and purchase. The report based on the case study
where Mr Gunter and Frau Venn loss & damage their luggage during to travelling and apply the
legislation act to collect charge of damages and loss. To better understand of the report selected
organisation Easy Travel Ltd which is established in UK and provide services. The company
wants to provide training to employees for this discuss of the case and according to that focus on
these things. In this report consist of legal and regulatory framework of travel and tourism sector,
define law of the surface, sea and air transport law in relation carriage of passenger. Along with
know the impacts of the principles of health, safety and security legislation on the travel and
tourism sector that connect with the equality. Additionally, consumer behaviour legislation,
heretical dilemmas and corporate social responsibility policy for the travel and tourism business.
TASK 1
1.1
The tourism industry as well as legislation both are interrelated in various types of
manner. There are different organization that related with the tourism industry like Clients,
provider, contractors etc. Due to these entities communicate with each other, the function of laws
appears relevant. Legal framework is a wider system that consist of rules and regulation that
operated and regulated for the decision making, laws etc. In present time tourism sector increase
on daily basis and become large economic sector. In every country have different types of
regulations. There are consisting of specific laws of tourism industry and different international
regulations. In order to assure about the legal and regulatory framework of the travel industry so
required to focus on the scope of the legislation that linked with the tourism industry. Some
legislation are developed for the safety and security for the every visitor. There are defined
different act of travel and tourism industry:
Tourism Act, 1969: In this act defined about the travel agency that provides different
packages to the customer and coordinate with the British Traveller Authorization. The particular
act introduced by the British Tourist Authority and Committee of Touristy in order to provide
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financial supports to people from the public funds as per the provision of the new hotels and
modification, development, expansion of actual edifice that allows condition that have been
successful to register in the building.
Package travel and tour regulation act, 1992: According to this act fulfil the purpose of
this legislation to promote the modular procedure regarding the touristy sector that specify duties
as well as responsibilities where involve all over clients. The particular legal document
influenced by the health and safety commission, civil aviation authority, internal air transport
association and strategic rail authority.
The Carriage by Railway act, 1972: According to law passage visit with the carriage and
registered their luggage. If damage any luggage than traveller is obligated to pay for the
passenger with registered luggage. As per the case study Mr Gunter has travelled for Edinburgh
festival that time his expensive bike damaged due to fire so he is appealing to pay amount of the
bike which is £15,000.
1.2
Surface law: According to this law the international passenger followed the surface law
as per the specific country. There executes and safest the travellers that are on board of directors
to provide permission regarding the carrier. As per the act of the carriage by railway act, 1972 if
any passenger luggage damage so railway observed on contribution regarding the improvements
and relating with transports of products as well as services.
Sea Law: It is applied by the organization in the United kingdom in order to assure about
the safeguards and secure for the shipping. It focused on the environmental elements where
involve the functioning the ships. As per the international convention measure the flights and
know about the crew members and life saving machinery at the sea craft for the about 12
passengers. Due to damages at the ship goes behind the level of the obligation that impacted by
the traveller.
Air law: At the air port followed various laws & regulations that developed by the
government to conduct various activities. In the case of damages the passenger have the right of
the take the compensation to deal with the injury. There are following the five freedom
agreement 1944 where defined the flying crosswise without landing as per the non traffic
purpose.
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TASK 2
Covered in leaflet
TASK 3
Covered in poster
TASK 4
4.1
Date: 11th January
Name: LMN
Ethical dilemma define as a moral situation where select has to be made in between both
equally undesirable options. It arise when the beliefs, cognition and many others. The
complexness stage regarding to different issues are recorded high that should be sorted by best
answer. In travelling industry consist of the hotels, travelling, restaurants and many other that's
why large number of customers are attached with the industry. In the presented case face the
ethical dilemmas by the Zac Goldish regarding to environment issues. This issue faced by the
hospitality sector in order to apply modification after realize the problem in past activities as
compare to present activities in a positive manner. For the modification in the travelling sector,
various elements that affect in badly way. In present time face the problem of the environmental
safety that is important for the focus on the different activities that harm to environment. In
present time pollution increase day by day. Easy travel Ltd face an ethical dilemma in the
context of green issue. The main purpose of the organisation to generate profit, but these profit
but utilise for the society use and conducing different types of resources. Thus, it is likely to
deduct the income which is betterment for the society that cannot be avoided. Along with, there
are different number of elements like communication, alteration in cultural belief, earthy origin
etc. Thus there are developing ethical dilemmas in order to bring out the business in the
particular industry. So employees of the travel company or other places belongs from the
hospitality commercial enterprise should make common provision where all the traveller ignore
any type of ethical dilemma.
Ethical dilemma can be ignored after adopting the particular ethical theories that based on the
guidance of an individual or organization. Such as, there are utilised the utilitarian theory that
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refers an action which is focused on the products that develop to get advantages for large
number of people. In the the addition, there are other theories which is connected with the
reconciling of the life span of business with the moral values. For this directed to staff members
regarding to ethical and respect to moral values. It can supports for edge the issue of occupation
moral principle.
4.2
Corporate social responsibility is ongoing commitment of the enterprise where business
concern represent in ethically and impart for the economical improvement due to improve the
quality of life of the manpower and their families and local community and society at large way.
It is opening to make accountable of the organisation for the sustainable as well as ethical. The
main objective to make it necessary in order to contribute for the particular proportion of its
profit in order to get improvement of society. Thus, each company set their social benefit
structure to contribute for the activities. It supports a business to become societal that recognized
after the set example regarding to other entities where consist of those action of the business. It is
vital portion of the corporal administration that offers by the each organisation should follow
with the laws & modulate applicator on it. Easy travel Ltd is focused on the nature as well as
atmosphere that has settled according to corporate social responsibility strategy that concentrated
on the different number of the items like deduct single use of the fictive part, recycle plastic and
similar position. For this take steps to raise the activity regarding the problems in which among
large number of people that across several locations in the all over the world. It has defined the
cooperation into various entities to develop new resources by the recycling. Moreover, it
impacted on affectation off waste in a condition and kind the soil more conceptive. Whatever,
the particular goals have not been yet been completely acquired and British airways is believed
in hard work to achieve the particular verifiable time saving. With the help of stakeholders has
also consisted and decide the main aims of the CSR. It will help to developing the participation
in the organisation. BA is the flag for the carrier time for the United Kingdom and become
largest airline due to its size, global destinations, international flights. Due to measure of the
travellers bring out by the airline.
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CONCLUSION
As per the report it is finished that legislation and regulatory structure are essential for the
travel and tourism sector in order to operating different types of activities. It has various scope
that involve the various kind of organisation that availing regarding the services. As per the
reason total number of enactment have been made through the CSR and ethical activities.
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REFERENCES
Books and Journal
Swarbrooke, J. and Horner, S., 2012. Business travel and tourism. Routledge.
Buckley, R., 2012. Sustainable tourism: Research and reality. Annals of tourism research. 39(2).
pp.528-546.
Archer, J. and Syratt, G., 2012. Manual of travel agency practice. Routledge.
Grant and Mason, 2012. Holiday Law: The Law Relating to Travel and Tourism, 5th Ed.,
London, Sweet and Maxwell
Mekinc, J. and Cvikl, H., 2013. The Structure of Security and Safety Crises in Tourism. Journal
of Tourism & Services. 4.
Fried, C., 2015. Contract as promise: A theory of contractual obligation. Oxford University
Press, USA.
Howells, G. and Weatherill, S., 2017. Consumer protection law. Routledge.
Shapiro, J.P. and Stefkovich, J.A., 2016. Ethical leadership and decision making in education:
Applying theoretical perspectives to complex dilemmas. Routledge.
JAIN, L., 2013. Corporate social responsibility.
Servaes, H. and Tamayo, A., 2013. The impact of corporate social responsibility on firm value:
The role of customer awareness. Management science. 59(5). pp.1045-1061.
Online:
Health and Safety Executive. 2019. [Online]. Available through :<https://www.hse.gov.uk/>.
Health and Safety Commission. 2019. [Online]. Available through
:<http://www.hse.gov.uk/aboutus/reports/0304/ar0304p01.pdf>.
Carriage by Air and Road Act, 1979. 2019. [Online]. Available through
:<https://www.legislation.gov.uk/ukpga/1979/28/contents>.
Warsaw Convention, 1929. 2019. [Online]. Available through
:<https://www.icao.int/Pages/default.aspx>.
Disability Discrimination Act, 1955. 2019. [Online]. Available through
:<https://www.rnib.org.uk/information-everyday-living-your-rights/disability-
discrimination-act-dda>.
Employment Act, 2002. 2019. [Online]. Available through
:<https://www.eurofound.europa.eu/publications/article/2002/employment-act-2002-
outlined>.
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