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Legislation and Ethics in the Travel and Tourism Sector (PDF)

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Legislation and Ethicsin the Travel andTourism Sector
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1..........................................................................................................................................31.1 Legal & regulatory framework of the travel and tourism sector.........................................31. 2 Discuss surface, sea & air transport law in relation to the carriage of passengers..............4TASK 2...........................................................................................................................................52.1 impacts of the principles of health, safety and security legislation......................................52.2 Legislation which relates to equality.....................................................................................5TASK 3..................................................................................................................................63.1 Contract legislation in relation to travel and tourism customers...........................................63.2 Consumer protection legislation in relation to travel & tourism customers..........................7TASK 4...........................................................................................................................................84.1 Analyse ethical dilemma........................................................................................................84.2 CSR.......................................................................................................................................9CONCLUSION.........................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONIn travel and tourism sector there are different legislation and ethics which are needed tobe follow. In the world economy it contributes around ten percent and it is growing continuously.The world tourism industry is booming and so as in Britain and it emphasis to provide qualityservices as per the demand of consumers and for their better experience. The main aim of thisreport is to ensure legislation & ethics in travel and tourism sector. In this report there arefollowing topics are covered such as: to understand the legal & regulatory framework in thetravel and tourism sector, understand legislation & regulations relating to health, safety andsecurity in travel and tourism sector and consumer protection legislation in relation to travel andtourism sector. Apart from this it also discuss about role of business ethics.TASK 11.1 Legal & regulatory framework of the travel and tourism sectorLegal framework:Legal processes;Classification of lawsLegal structure;Courts & other forms of Administration of JusticeLaws;Contract law & travel and tourism legislation.In context to process & classification of Laws:As laws are the rules which are adopted by administration of justice and it is require to befollow.As per the English legal system it has two types which are Civil & Criminal Law.Classification:Criminal LawCivil LawIt emphasis to deter crimeIt emphasis to aid individuals enforce theirrightsAs the parties are State which prosecutesaccusedClaimant sue DefendantFines are imposedRemedies are damages & injunctionLegal structure and court system:To make appeal Civil and Criminal courts are there.
As courts involves County Court, High Court, Supreme Court etc.Through arbitration legal disputes are also resolve.Regulatory Framework:As statutory bodies, Non Departmental Public Bodies which make advise, monitor & enforce thelaws in a specific area which involves: Strategic Railway Authority, Health & Safety Executiveetc.As railway sector has regulated by Office of Rail & Road RegulationTo deal with travel agents Association of British Travel Agents is authorised.For air tour operators Air Travel Operators' licensing is authorised.1. 2 Discuss surface, sea & air transport law in relation to the carriage of passengersTransport Act 1980/1985: It involves competition between National Bus & Private BusCompanies.Transport law: This law is related to the transportation which involves: air, sea and roadtransportation. The legal regulatory bodies of United Kingdom made these laws and time to timemake amendment for the purpose of further improvement. It can improve when regulatory bodiesgive more emphasis towards the protection of passengers and there are improvements can bedone when laws related to transportation are strictly followed by the people.Surface law: Surface law of nation has governs by International Carriage of Passengerby Road Act, 1979. It is helpful to protect the interest of consumers and if the passengers getinjured and caused to the damage than travel company have to pay the compensation. If theluggage of consumers has lost than carrier company is responsible for it as per the regulations ofCarriage by Railway Act, 1972. The railway of country has emphasis towards the developmentand to protect the interest of passengers. The organisation has legally obliged to protect thesafety of people.Maritime & Coastguard Agency:It is authorised for Sea travel in United Kingdom.Sea law:This law protect the interest of consumers if the passengers has travel by seatransportation. As International Maritime Organisation is emphasis to protect the health andsafety of persons. It is the duty of travel company to ensure about the safety measures for itsconsumers so that they does not get injured. The workers should be properly trained and theyknow how to use the fire fighting equipments and other safety tools in order to providesafeguard. According to the Athens Convention, 1974 it is the responsibility of tourist company
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