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Legislation and Ethics in Travel and Tourism : Assignment

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Added on  2020-10-05

Legislation and Ethics in Travel and Tourism : Assignment

   Added on 2020-10-05

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Legislation and ethics inTravel and Tourism
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INTRODUCTIONLegal and regulatory framework for travel and tourism sector refers to governing rulesthat affects the decision making in tourism sector. In this report, the different legal andregulatory frameworks for the travel and tourism sector are considered which affect the business.Surface, sea and air transport laws within the legal and regulatory framework. Legislations forconsumer protection related to travel and tourism customer. CSR policy adopted and Ethicaldilemmas faced by travel and tourism sector.TASK 1Leaflet1.1 Legal and regulatoryframework for travel andtourism sectorLegal framework is the systemfor decision making of thetourism sector under the rulesdetermined by the governingbody. Below discussed aresome legislations involved intourism sector:Development of Tourism Act,1969: Introduced to focusupon coordination amongorganisations involved inTourism sector.Transport Act 1980&1985: Itreduced the restrictions onprivate buses throughterminating licensing.Package Travel, Holiday andPackage Tours Regulations,1.2 Surface, sea and airtransport law in relation tothe carriage of passengersBelow explained arethe laws related to carriage ofpassengers in surface, sea andair transport:Surface Transport Law:Carriage of Passenger by RoadAct, 1979 formulates andprotects the passengers andprovides remedies againstphysical/mental damage andloss of luggage. It also protectsthe interest of disabled persons(Deonandan, 2015).Sea Transport Law: In seatransport law the protocol of2002 made it compulsory fortaking insurance for travellerby the tour operator. It ensures1
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1992: Main aim of thislegislation is establishing touroperators' responsibilitytowards customers andproviding remedies to them(Gibson, 2016).safeguards and security ofpassengers and their luggagesand provides remedies againstdamages to passengers (VanHoof and Pennings, 2018).Air Transport Law: Airtransport law legislation aimssafety of air passengers andimplements rules regardingcarriage. And also, ensures thepassengers' rights to redressalfor personal injury or damage.Task 22.1 Impacts of principles of health, safety and security legislationTo provide quality travel and tourism services, safety and security of travellers isimportant. By providing safe and secure environment the tourism sector can attain success(Greenwood and Dwyer, 2015). If health and safety of the travellers are not managed well, it canadversely impact on the profitability and sustainability of Thomas Cook. Company take variousmeasures regarding the health and safety of their customers. They have to make the customerslearn about various rights and remedies available to them. Company has to insure their customerand their luggage. Company has to ensure that the place is safe and free of harm. Thomas Cookhas to ensure safe accommodation and other services through considering the set duties andresponsibilities.Health, safety and security legislation mainly focus on possible hazards in travel andtourism sector. Therefore, it assists to ensure that risk of accident minimised. Primary objectiveis to maintain safety in all respect in working environment. They are also helped facilitate peopleto properly comply with important legislation. If Thomas Cook Group manager visitors healthand safety, they can positively encourage several members of the organisation. However, when itis not managed well, adverse incidents can create significant impact on profitability andsustainability of each individual in the organisation, community and destination. When they feel2
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