Legislation and Ethics in Travel and Tourism- Doc

Legislation and Ethics
in Travel and Tourism

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Legal and regulatory framework......................................................................................1
1.2 Surface, sea and air transport law.....................................................................................2
TASK 2............................................................................................................................................3
2.1 Impacts of principles of health, safety and security legislation........................................3
2.2 Analysis of Legislation which Relates to Equality...........................................................5
TASK 3............................................................................................................................................6
3.1 Contract Legislation in Relation to Travel and Tourism Industry...................................6
3.2 Consumer Protection Legislation.....................................................................................7
TASK 4............................................................................................................................................9
4.1 Ethical Dilemma arise in Travel and Tourism Industry...................................................9
4.2 CSR Policy of Thomas Cook.........................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
Travelling is the process in which individual or group of individuals went from their
native place to another place for different purpose such as business, college trip, family
vacations, etc. These days concept of travel and tour is increasing because of increment in trend
of travel business. Tourism business involves practices which are important for attracting,
entertaining and accommodating tourism which helps to provide good experience to travellers.
There are different factors which such as airlines, car, travel insurance, hotel, railways, tour
package, etc. There are some travel laws and legal policies which has to be considered by travel
operators. This report is based on Thomas Cook which is one of the big organisation deals in
travel and tourism business. This organisation provides travel services to tourist and provide best
experience to them. In this report, there is discussion about legal regulatory framework, laws and
regulations in health, safety and security, consumer protection legislation and at last it discusses
business ethics in travel and tourism sector.
TASK 1
1.1 Legal and regulatory framework
1

In travel industry there are some legal laws and regulations which has to be followed by
organisations which deals in travel and tourism business. There are strict actions against
organisations which are not following legal norms. Hence in order to avoid any strict actions
from authority, norms must be followed.
Legal framework
Legal framework for travel and tourism sector can be understood with the help of some
acts. There are some acts which has to be followed in order to provide satisfactory services to
consumers and they have knowledge about benchmarks for which travel industry is working.
Some laws organised by UK are discussed as under-
Licensing Act, 2003- As per this act, there is requirement of license to tour and travel
organisations which carries information about scope of services to be served by organisations.
2