Corporate Social Responsibility in Tourism

The assignment delves into the concept of corporate social responsibility (CSR) in the tourism industry, highlighting its significance and relevance. It discusses the various areas where CSR is applicable, including environmental sustainability, philanthropy, and ethics. The document also touches upon the role of legislation and safety regulations in ensuring responsible tourism practices.

Legislation and Ethics in Travel
and Tourism
Sector

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 The legal and regulatory framework of the travel and tourism sector..................................1
1.2 Sea and air transport law in regards with carriage of passengers in UK ..............................2
TASK 2............................................................................................................................................3
2.1 impacts of the principles of health, safety and security legislation on tourism sector UK...3
2.2 Legislation that relates to equality........................................................................................3
TASK 3............................................................................................................................................4
3.1 Explain contract legislation in relation to travel and tourism customers:.............................4
TASK 4............................................................................................................................................5
4.1 Analyse ethical dilemmas faced by the travel and tourism sector:.......................................5
4.2 Analyse the Corporate Social Responsibility (CSR) policy of a specified travel
and tourism business:.................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCE...................................................................................................................................8

INTRODUCTION
Tourism is travel for pleasure, also the theory and practice of travelling, the business of
attracting, kind, and entertaining tourists, and the business of operational tours. Tourism may be
international, or within the traveller's country. In this context, the focus of the assignment would
be on analysing legal and regulatory framework of travel and tourism sector with reference to
England and Wales. Further, in this assignment different sea and air transport laws will be
explained (Bai, 2018). Evaluation of impacts of health, safety and security legislation on the
travel and tourism sector is defined. Further, analysing legislation that relates to the equality
refereed to the UK tour operator and travel agency. In this, contract legislation is related to travel
and tourism customers are also explained. And, described consumer protection legislation in
relation to travel and tourism customers.
TASK 1
1.1 The legal and regulatory framework of the travel and tourism sector
Generally, laying out the
structured that governs the
travel agencies, travel
organizations, airports in
tourism law. It has developed
different types of law from
environmental protection,
health and safety, employee
rights, planning, user security,
organization law or bridge the
law. Developed to secure and
help a fast operation of the
tourism activities in the
country it better in the quality
of the customer working for
the industry by inspiriting
corporate social duty. And in
extent ideas of the spheres of
The Govt. interact each other
to come and play a role which
have mentioned. For an
example: should be take a
example of restaurant, all over
restaurants are provide4d and
giving home delivery by the
choices of customers to
interact and fulfil their wishes
according them. The cycle
involved factors kind of
quality standards, hospitality,
consumer behaviour that are
legislated by various
legislations.
The legal framework is the
system where rules and
regulations are governing by
 Warsaw 1922: French
Govt. On 17th august
1923 mandates the
convening of
diplomatic conference
with motive of
concluding relating to
liability in international
carriage by air.
 Hague 1955: On 28th
sept 1955, the Hague
serves to amend the
Warsaw convention.
While officially the
Hague protocol is
intended to become a
individual entity with
the Warsaw
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ethical dilemmas faced by the
tourism business of the
country would help in
avoiding the common fault and
enhancing the choice of
tourism services. Now a days
Govt. and the tourism sector
are connected in more ways to
think for the industry. Tourism
industry involves so many
factors such as, sellers,
suppliers, business
administration, consumers,
piece of land, hospitality so on
and so far away (Lo, 2017).
the making of decision
whereas the regulatory system
framework guide a system to
enforce the codified
legislation. Over the years the
country has noticed a regular
growth in the tourism field
factor for which the
individually sphere of law was
to be installed due to its
peculiar characteristics.
convention.
 Tokyo 1963: On 14
sept, 1963 convention
is applicable to
operation against penal
law and to many acts
jeopardising the safety
of persons or property
on board civilian
aircraft while in-fight
and engaged in
international air
navigation.
 Canada 1975: It was
launched in 1937, is the
mandates flag carrier
and largest airline by
fast size and passengers
carried. The airlines
regional service is air
Canada express.
1.2 Sea and air transport law in regards with carriage of passengers in UK
Those are moving in ship that
people are known as
passenger. Also, luggage
means an article or vehicle
being carried by the carrier.
Susceptibility to pay for the
The international convention
for the safety of life at sea
(SOLAS) regulates the
functioning of fire protection
measures, in the sea craft at
least 12 passengers fire
For the air passengers
and ensuring harmonized
operation of the carriers. Air
law is recovered interesting on
the ground of aviation's in the
process of succeed its next
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loss if the loss occurs during
the course of coach and
resulted because of the decline
of the carrier. The person
unhappy the loss shall found
carrier's liability (Fotis, 2018).
The international Maritime
organizations developed by the
united nations guarantee and
safeguards the safety and
security of shipping. It is
involved the functioning to
regulate the environmental
factors.
fighting skills of crew
members and lifesaving
equipment. To the affecting
passengers their liability is
extending and laying down.
Liability enhancing are also
limit in nature. Various law
involving the air transport law.
Passenger can also claim the
defense for death or personal
injury. To start the journey it
requires to the carriage to
perform a luggage check is it
in or not. During the landing
time if do not get the signal
information should come to
the passengers. Mail or cargo,
taken on, destined for the
territory this regulation has
made in 1944 by legislation to
the passengers (Holcomb,
2017).
phase of development and
provoke in ever- larger circles.
It relate many feature of
constitution law,
administrative law, civil law,
commercial law, and
especially criminal law. Its
international nature is always
paramount. Beginning form air
law has taken on its
international character and
emerged on an international
plane.
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TASK 2
2.1 impacts of the principles of health, safety and security legislation on tourism sector UK
Determining the right and obligation of the person are participating in the tourism
business are practised by the particular intentions of legislator to modulate the developments of
tourism by introduced. Possible hazards govern by the legislation are health, safety, and security
legislation. It set the duty of the employment and worker to check if any luck are according and
to minimize the risk of occurrence. In the organization workers and employees play a active role
in the mainlining the safety (Sheldon, 2016). Main motive of safety regulations and health has to
a safe and effective working environment at workplace. It is the workers responsibility to be safe
from harmful equipments at workplace effectively.
Under the tourism sector, the aim of the country is to provide the safe accommodation
and such other services by getting out the duties and possession of the travel providers and the
destination government authority. The safety and health protection at workplace (HSWA 1974)
sets out the regulations and its directing making it compulsory for the workers to provide
performance and it is their obligation towards the employee and the member of the public.
Giving the information to the new employees are responsibility of the industry. The duties under
ACOP are followed as such as: heating and lighting, fist-aid provision, accident prone work
environment. Furthermore, some duties under ACOP followed by the employees are as follows
such as: prevent accidents, report potentials or actual hazards and attend training sessions.
Creating a great role to played in health and safety representative (Daniels, 2016). A handbook
of stuff is always published as soon as possible. It is the employers' duty to precaution the health
and safety interests of the worker. Under the safety and health rules and legislations.
2.2 Legislation that relates to equality
Equality Act 2010: Equality act is an act of parliament of United Kingdom which
describes that employees working in the business should be treated equally. They should provide
with equal opportunity, wages, duties etc. this will also help workers by protecting them legally
from discrimination activities at workplace. The law is replaced with previous anti-
discrimination laws with a single act which helps to make easier to understand and strengthening
protection for some situations.
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The Changes to protect their equal rights of employee-
The Equality Act made by government to provide the facilitates and services to their
employee. They provide the equal rights to protect the characteristics such as gender
reassignment, disability etc. If a person have disability so that they are aware about the employee
to provide the special facilitates and has equal rights. The organization has treated as normal
person and give many advantages.
Gender reassignment is also defined in Equal Act 2010, the organization provide they
facilities regarding the medical treatment in order to protect from the discrimination. The main
objective of Act is to make it more difficult for employers and other organisations to
discriminate on a number of different grounds.
TASK 3
3.1 Explain contract legislation in relation to travel and tourism customers:
Contract and
agreements both are very
confusing aspect that will be
made by each and own their
daily basis. Contract and
agreements are formal written
documents that has to essential
part of any organization.
Contract is legally Agreement
policy that would be written on
a paper and it is legally
binding the agreement is only
formed when both the parties
agree to all policy, terms and
conditions (Malloy, 2017). For
example when the travel agent
offered the holiday package to
the customer and the customer
Contract and Agreement can
be divided into many ways:
 By company accepting
the employee contract
termination plan.
 There will be no
agreement are made on
time and offer will be
rejected by the
customer.
 If someone passes
away and offer will
automatically
terminate.
 The offer will failure
on the time of
attachment.
In the contract package,
customer will demand of many
things to the tour agent and the
tour agent will ensure to the
customer in which the demand
have been meeting. If the
customer and tour agent both
are agreed with these packages
and after the tour agent will
provide the effective facility to
the customer in which agency
will take all the responsibility
of services. Tour agent agreed
with the customer so that they
will provide accommodation
must ensure that service is
always available for the
customer (Malloy, 2017). The
tour agent will be likely for
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will happy to accept all the
terms and condition that would
be agreement between agent
and customer. In case, when
the one parties broke the
contract that will customer pay
the amount and penalties. 
giving all the facility include
car, hotel booking etc. services
will provide to customer but
taking some charges. Contract
and agreement will supply the
good services to the customer
while they will manage all
accommodation like hotel
facility, car facility and adding
some more advantages such as
health and safety related
provide.
3.2 Consumer protection legislation in relation to travel and tourism
customers:
The consumer protection
legislation will deal with the
wrong and false statement
while the wrong statement
made in holidays, holidays
arrangement, travelling cost.
The consumer protection
legislation law is very
important because if the laws
are breached it may be faced
some fine and penalties. The
organizations of the travels
and tourism will need to
provide the correct information
regarding the agreement,
policy and term or conditions
This law includes such
as services, prize of goods,
facility and good
accommodations because they
will show more prize than the
actual prize of the holidays in
this way, customer will
identify the actual prize of
holidays. The industries will
be taking so much money for
the consumer with the help of
this law, the fines and
penalties are taking for this
organization. The travel
operator will provide the false
information about the holidays
The travel agent will
be defend themselves is
proving that it will be mistake
and in future they are not
trying to misleading with the
customer. It will provide
minimum requirement for the
holiday contract that will not
good for the consumers. These
tourism industries are giving a
benefits like insurance,
protected by financially and
bonding to the trade account. It
also modified the authentic
information and applicability
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(Bai, 2018). If the company
will give the false information
so that it is very important for
the customer to aware about
this thing.
arrangements and they
describe as a four star hotel but
the hotel is 3 star that means
they will provide the
misleading information to the
customer (Lo, 2017).
of flight holiday features.
TASK 4
4.1 Analyse ethical dilemmas faced by the travel and tourism sector:
The ethics are overlap in between the law and ethics because these laws are reflecting the
society and the business will conduct their standard such as ethical and unethical for example
ethical dilemmas in travel and tourism sector. The travel and tourism company has lot of ethical
issues like wrong advertisement, income issue, green issues, this is the different type of tourism
are available but it would be damage because of taking mass market organization. The most
attractive models are present in the tour and travelled is inclusive holiday and other is enclave
tourism.
Social and cultural factor based on the society, education, communities that are very
helpful thing because behalf of this thing can be easily divided on the basis of their economy and
their social communities. On the other hand many companies such as UK are very strict to the
tourism rules and regulation they would involve lots of documentation and written work are
required and then submitting all the details in advance. It is very lengthy process for the
submitting the details
The ethical dilemmas affected directly to the tourism organization are includes as sexual
harassment, unhealthy food, lack of accommodation in which many problems are faced in these
industries (Malloy, 2017). There are many laws already but they faced many problems like
criminal activity etc. most countries promote the equal right to all the women and provide the
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equal opportunity to all the people. The European government has been decided to provide the
equal rights and equal treatment for men and women.
They are finding the employment of the child labour in the country such as sales operator,
helper and cleaner because the poverty level has been increasing day by day in country. They
forced to the children to earn money.
4.2 Analyse the Corporate Social Responsibility (CSR) policy of a specified travel
and tourism business:
Corporate Social Responsibility are refers to the social concepts using for the business
organization to share in the awareness to all the communities. It is a strategy that include in
environment protection. They have equal rights and development. In the tourism industry, there
are some responsibilities to manage the local communities to find out the Thomas cooks
requirement. The main aim to used social and environmental sources very carefully to conserve
the cultural sources (Fotis, 2018). Social environment and cultural environment has important
vales for the tourism industries. There are some major responsibility of corporate social
responsibility (CSR) as follows:
Environment: The main objective is to preserve the environment and that would be promote the
natural opinion to the city.
Philanthropy: the most important preferences of the business is to fulfilling the corporate social
responsibility. Charity is the biggest thing in the whole corporate world. There are responsibility
to promote their specific brand and can be add as a publicly.
In 2014, the Thomas cooks Sustainability increased 80% of the local label. The Thomas
cooks has launched a one million heat program me that promote the relationship between
customer and employee.
CSR Policy-
Corporate Social responsibility is the social concept which is using for the company to
provide the general information and awareness about the committees. The objective of CSR
policy to provide the guidelines of organization to make CSR and they mainly focus on the
different areas in the global environment and it is contributed towards the society to develop the
sustainable program for development. Corporate Social responsibility policy cover all the
activities that could be set up the schedule of the Act from time to time.
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CONCLUSION
One the basis of this report and case study it will be conclude that the main agenda the
security legislation and safety of the accommodation or services in which all this responsibility
provide by the tour and tourism authority. Due to legislation of the tourism they will treat
everyone has the same of their gender, on the basis of disability, religion based. The decision
making quality depending upon the ethical dilemma that are to applied to any situation. The
decision making depends upon the knowledge of all type of ethical dilemmas and sustainable
development is very important part of any organization to growing their business that performing
the responsibility towards the organization.
REFERENCE
Books and journals
Bai, B 2018. The impact of website quality on customer satisfaction and purchase intentions:
Evidence from Chinese online visitors. International journal of hospitality management,
27(3). pp.391-402.
Lo, 2017. Tourism and online photography. Tourism management, 32(4). pp.725-731.
Fotis, J., Buhalis, D. and Rossides, N., 2018. Social media use and impact during the holiday
travel planning process (pp. 13-24). Springer-Verlag.
Holcomb, J.L 2017. Corporate social responsibility: what are top hotel companies reporting?.
International journal of contemporary hospitality management, 19(6).pp.461-475.
Sheldon, P.J, 2016. An exploratory study of corporate social responsibility in the US travel
industry. Journal of Travel Research, 50(4). pp.392-407.
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Daniels, M.J 2016. “Travel Tales”: an interpretive analysis of constraints and negotiations to
pleasure travel as experienced by persons with physical disabilities. Tourism
Management, 26(6). pp.919-930.
Malloy, D.C 2017. Codes of ethics and tourism: An exploratory content analysis. Tourism
management, 19(5).pp.453-461.
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