Legislation and Ethics in Travel and Tourism Sector Assignment (Solved)

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Legislation and Ethics inTravel and Tourism Sector
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1...........................................................................................................................................31.1 Legal and regulatory framework of travel and tourism business.....................................31.2 Air, surface and sea transport law....................................................................................4TASK 2...........................................................................................................................................52.1 Impact of principles on health, safety and security legislation........................................52.2 Legislation related to equality in UK tour operator and travel agency............................7TASK 3............................................................................................................................................83.1 Contract legislations related to travel and tourism..........................................................83.2 Consumer protection legislation related to travel and tourism customers.......................9TASK 4.........................................................................................................................................104.1 Ethical dilemmas faced by travel and tourism sector.....................................................104.2 Corporate Social Responsibility policy..........................................................................11CONCLUSION..............................................................................................................................12REFERENCES.............................................................................................................................14
INTRODUCTIONThere is important role of legal roles and rules which make tour and travel businesseffective and efficient. It is essential that organisation has to follow them and make policiesaccordingly. It is important for company to follow them so there is no involvement ofgovernment in business operations (Battour, Ismail and Battor, 2010). There are possibilities thatdue to change in legal policies then there is requirement of proper assigning duties so it can beimplemented in better way. Tourism consultancy firm delivers knowledge about change inpolicies which can be effectively applied by management of company. This report is based ontwo organisations one is consultancy firm i.e.Acorn Tourism Development Consultants and TUIwhich is tour and travel operator. Acorn Tourism Development Consultants is situated inEngland, UK. There is discussion about Legal and regulatory framework. Surface, air, seatransport laws and, impact of principles of health, safety and security laws and legislation relatedto to equality.TASK 11.1 Legal and regulatory framework of travel and tourism businessAcorn Tourism Development Consultants has different concepts which can beimplemented in better and effective manner. There are different rules and regulations which arerelated to company and it is essential to make policies as per government norms. It is essential toform policies which are effective in achieving task and gaols. Travel and tourism business is oneof the fast growing industry, which can be effective for performing actions. In Acorn TourismDevelopment Consultants, management has to deliver policies in effective way so it helps ingrowth and development and effective application of strategies (Buhalis and Darcy, eds., 2010).Tour and travel business means to visit some place for the purpose of vacation. It isessential to collect all the data which help in performing activities in systematic way. Visitor arealso aware of framework which has to be followed. Consultancy firms play vital role these daysin describing policies to visitor and it is effective for creating good environment in society. Thereare many parties associated with tour and travel industry such as seller, buyer, transport facility,accommodations, etc. so it is essential to perform actions as per guidelines. There is requirementof various decisions which are required to be taken by company in performing actions in betterand effective manner.Some of the acts are as follows-
Development of Tourism Act, 1969- This act was enacted by British Tourist Authority.Aim of this act is coordination between various organisations which deals in tours and travelbusiness. To implement this act more effective manner British Tourist Authority had mergedwith English Tourism Council (Chuang and et. al., 2014).Transport Act 1980 and 1985-This act is used for expressing tour routes above 30 miles.As there is increase in competition of national and private buses so this act is effective for them.Act of 1985 covers cons of 1980 and this provides opportunities to private buses to operate atdifferent routes.Package Travel, Package Holidays and Package Tours Regulations 1992-This aims atestablishing tour business inn effective manner. There are many difficulty which affectcustomers perception, this law helps in solving those problems and work in proper manner.It has been understood that legal laws are indispensable for company success anddevelopment because it aids in controlling possibilities of losses. Along with this, number offraudulent activities are taking place at workplace due to which it create problem for companysuccess. Thus, legal bodies are engaging in designing several laws to regulate misinterpretationat workplace.1.2 Air, surface and sea transport lawThere are many laws in travel and tourism business and it can be implemented ineffective manner by legal person's advise. There are possibilities that there is change inperception of person, so it is essential to apply laws as per situation. There is difference in lawsrelated to air, land and sea which are necessarily followed with organisation.Acorn TourismDevelopment Consultants defines passengers, luggage, etc. terminologies and in case of lossrelated to it then it is essential that consultancy firm must apply regulations in best way. In caseof losses there are some liability which can be implemented on defaulters (Dawson and et. al.,2011). Surface, air, sea laws are discussed below-Surface laws-International Carriage of passenger by Road Act , 1979 protects theinterest of passengers which are visiting different places. In case of any damage toconsumer, this damage includes physical, mental, disorder or damage of luggage. In thiscase they can file petition under this act and claim can be recovered. There are di9fferentfactors which has to be considered by cpmao0ny, there must be proper and effectivetools which has to be used for giving proper safety to consumer. In case of lack of
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