Legislation and Ethics in Travel and Tourism

This document discusses the legislation and ethics in the travel and tourism sectors. It covers the legal and regulatory framework, the impact of health, safety and security, and the aspects relating to equality. It also explores consumer protection legislation and contract laws in travel and tourism.

LEGISLATION AND ETHICS IN
TRAVEL AND TOURISM

Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
TASK 2............................................................................................................................................6
2.1 Impact of health, safety and security on travel and tourism sectors.................................6
2.2 Determining the aspects relating to equality....................................................................7
TASK 3............................................................................................................................................8
TASK 4..........................................................................................................................................10
4.1 Ethical dilemmas faced in travel and tourism sectors....................................................10
4.2 CSR policy in respect of imposing the tourism sectors..................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Travel and tourism sectors are one of the most demanding and earning sectors in world
and also engaged in managing the economy of the country. In respect of attaining the business in
tourism sectors various factors are to be undertaken in context of attaining the interest of the
customer towards the innovative services for longer time period. Various laws are imposed in
respect of smooth running of business and also securing the right of the people if they prefer to
travel through engaging their interest in travel and tourism sectors (Tourism Industry, 2019).
Present report is based upon TUI group which was founded in 1923 having headquarter in
Germany. TUI is considered to be one of the largest travels and tourism sectors carrying wider
ranges of services such as engaged in their hotels, carry travel agencies, deals in airlines or also
engaged in retail stores. Due to carrying the renowned brand image in market, they earned the
revenue of €19,523.9 million and also engaged with around 70,000 employees carrying the
business at large scale.
Report will include the legal and regulatory framework which is applied in the travel and
tourism sectors. It also includes various aspects which is relating to examining the impact of
health, safety and security in tourism sectors. Further the report includes the legislation which is
imposed in respect of protecting the right of consumer. Lastly the report ends up with
determining the role of the business ethics in respect of managing the integrity of the tourism
sectors.
TASK 1
Covered under leaflet
LEGAL AND REGULATORY FRAMEWORK AND SURFACE, SEA AND AIR
TRANSPORT LAW IN CONTEXT OF PASSENGERS
In respect of applying the legal rules and
norms in respect of engaging in smooth
running of business, various laws are applied
so that they can undertake any activity by
keeping the laws in mind. As the duty of the
travel agencies is to provide accurate detail
regarding the travelling sectors. So that they
These three are the major aspects which is the
basic needs of the passengers if they are
preferring to travel. Passengers are the person
who prefer to travel through any of the mode in
respect of land, air or ship. Carriage refers to
the goods which is carried by the passengers
while prefer to travelling through these

can build trust among them and also satisfy the
customer needs and demands at larger sale.
Usually legislation are imposed in respect of
undertaking various factors such as managing
the consumer behaviours, examining the travel
agencies strategy to provide quality services to
customers. The legal laws which are
implemented in travel and tourism sectors are
relating to:
Development of tourism act, 1968: In this act,
British government carry the authority
regarding managing the overall integrity in
tourism sectors. In these aspects they also
developed the most demanding place which is
mainly preferable by the customer in respect of
visiting such places.
Transports act, 1985: In this aspect, the
transportation is to be incurred in respect of
removal of regulation to the bus or coaches on
carrying the free trail bases. Thus, in such
manner this motive is initiated by the UK
government for protecting the rights of the
citizen.
Thus, regulatory framework is imposed
in respect of travel and tourism sectors are as
follows:
sources. Usually laws are framed in respect of
guiding or determining their rights and
liabilities of travel agents which they had to
perform in context of providing the Better
facility. Thus, in respect of imposing laws
relating to managing the travel and tourism in
better way, various acts are to be imposed in
respect of dealing in certain circumstances
such as:
Surface law: In these aspects, the international
carriage of passenger by Road act, 1979 are
imposed which regulates or control the
activities which is undertaken for passengers.
Thus, in such manner the laws are imposed so
that rights of the passengers are protected and
also carry the right to travel freely. In context
of facing any issue in respect of losing the
luggage or causes any harm during the
travelling, than their rights are secured under
the international road act.
Sea law: The rights of the people are protected

Association of British travel Agents: In this
association, the expertise advices is to be given
to the agents in respect of guiding properly
regarding various segment which is majorly
preferred by the customers. This agency is
founded in 1950 with having the unique
authority to manage the travel companies in
better way. E.g. This is helpful to TUI group in
respect of providing accurate guidance
regarding visiting such place which is unique
and different from other and also carry various
advantages.
International air transport Association: In
this, the safety and security of the people are
examined in respect of travelling through air.
As various person not prefer to travel through
air due to carrying high rates or any the
incidents occurs are high. Thus, in such
manner safety is the main priority of the
airlines to secure the interest of the customer.
Health and safety commission, 1974: In this
act, health and safety is related to workers
working under the companies and carrying
their business at large scale. Thus, protection is
provided in respect of dealing or working
under the hazardous places.
under the International Maritime Organisation
in which rights of the people are secured in
context of travelling through sea. As if any of
the variation or natural calamity occurs in sea
and thus faces any damage in relation to the
harming body or loss of luggage, then they get
compensation for any loss incurred during
travelling through sea.
Air law: In these aspects, it carries various
types of legislation in which the passengers
which prefer to travel through air are
undertaken. Their rights are secured and also
various protection is given in respect of facing
any injuries at the time of travelling.

TASK 2
2.1 Impact of health, safety and security on travel and tourism sectors
In travel and tourism sectors, the major rights which they carried are in respect of
protecting the right of the customer in respect of securing the health issue or also taking care of
their interest in respect of travelling through any of the mode. Thus, in such manner, the
legislation is imposed in respect of maintaining the close relationship between the employer and
employee who are working under the TUI group to manage the overall activity of the company
(Holden, 2016). Thus, in respect of managing their health issue they are to be undertaken in
respect of applying the health and safety commission at work place so that they can motivate the
staff to bring more productive results.
Thus, in context of Health and safety at work place, carries various rules and regulation
which is to be imposed in respect of protecting the rights of staff (Vico, 2018). This law is
mainly imposed in respect of guiding the staff to follow the rules and regulation of the superiors.
In respect of not maintaining ethical behaviours in premises, there are three option available in
respect of undertaking their law in right manner such as:
Guidance: In this aspects, health and safety commission are giving the opportunity to the staff to
guide the people in right way. So that they can manage the interest at work place and also feel
secured in context of their job (Christian, 2017). As the major issue arises in respect of not
protecting their right of the individual at work place and also not engaging their activities for
better results.
Codes of practices: In respect of applying the code of practices at work places, these are
imposed in respect of securing the rights of the employees at work place. This is undertaken in
respect of providing accurate equipment to the employees when they are working at hazardous
places or also carrying proper insurance or policies in respect of facing any issue in attaining the
task in right manner (Tepelus, 2019). This imposed duties to the employer in respect of attaining
their duty in right manner and also securing the rights of the employee when they are
accomplishing the task for providing better results.
In context of carrying the regulation at work premises, it is to be undertaken in relation to
taking proper care of the employees by providing the accurate lighting facility or also basic

amenities to satisfy their needs and wants in better way (Seal, 2018). As security is one of the
major issues which is majorly affecting the right of the employees as they mainly feel that they
can lose the job on any time and thus resulting in not concentrating on particular task. Thus, in
such manner various rules and regulation are imposed in respect of smooth running of business.
In case of TUI group, they are carrying various business and thus engaged with large number of
employees carrying such business (Papatheodorou, 2016). Thus, in such manner job security is
the major aspects at work place.
Under health and safety at work place act, 1974, it is the duty of the employee to allot
proper equipment to employees if they are working at hazardous places. As health is the
important aspects which enhances the employee interest at work place for longer time period.
Also, workers carry their own duty in respect of taking care while working at the hazardous
places (Lazarević, Dragin and Mijatov, 2019). Thus, in such aspects they are undertaking strict
action in respect of wearing the proper equipment during working at hazardous places.
In respect of following the Occupiers liability Act, 1957 they carry the liability in respect
of trespassing. In this manner they imposed strict action against any person which commit any
such activity in respect of trespassing or violating any of the norms in respect of visiting the
property which is not allowed to any employees. Thus, in such respect proper authority is to be
assigned so that rights of the employee are protected in respect of visiting to such places (Runte,
2019). In this act, they not allow any of the employer to impose any of the liability in respect of
compensating any such losses for the damages incurred. As owner will not liable to pay any
looses to the trespasser.
In respect of undertaking the matter related to security, it is examined in respect of
carrying the General Data protection Regulation act, 2018. This act is mainly imposed in respect
of securing the rights of the individuals through applying more obligation to secure the personal
data and information. As under this act, it is the major right of the employer to protect the data of
the company in case of dealing the business online (Horng, Hsu and Tsai, 2017). As it is
necessary to do so that, company carry the major information regarding their working or
reaching to different customer through online. Thus, these aspects are important in respect of
securing the company information for longer term growth. In travelling business, most of the
companies share their accurate information and other customer experiences after pertaining the

particular packages, thus in such manner their information are secured or not disclosed without
their permission.
2.2 Determining the aspects relating to equality
In respect of following the right which is examined under the equality law as every
person are equal under the eyes of the company and also the treatment is to be done equally
(Hall, Gössling and Scott, 2015). Thus, in respect of applying the Employment protection act,
1978 the right if the employees are protected in the organisation and thus, they had given power
to take their own decision which is not against the integrity of the organisation.
TUI group is treating tehri employees equally and also engaged with dealing in business
which results in gaining major profits. As in respect of sex discrimination act, 1975 there is no
discrimination between the employees as every employee are treated equally. Usually at work
premises, the discrimination is undertaken in respect of male or female as female are given less
priority in comparison to male (Šuleić, Dragin and Dragićević, 2015). Thus, in aspect of Race
discrimination act, 1976, this is usually occurring in respect of giving someone priority to
someone who is more capable to undertake the task. Thus, in such aspects the equality law is
imposed in respect of giving everyone the same priority as they are assets of the TUI group.
TASK 3
Covered under leaflet
CONSUMER PROTECTION LEGISLATION IN RELATION OF CONSUMERS IN
TRAVEL AND TOURISM
Contract Legislations
Contract can be defined as legal relationship
among more than two parties for products or
services for consideration which are
enforceable by law. There is a binding contract
between every travel company and its clients
setting out specifications about payment and its
services. For each travelling company there are
certain terms & conditions associated with it,
like destination places, departure and arrivals
Consumer Protection
Aim of consumer legislation is to protect rights
& interests of consumers. Legislations are
established so that consumer are not violated
by travel agents and business organisations.
Trade Description Act, 1968 prohibit
misleading and false price indicators of goods
or services, accommodation and related
services.

durations and accommodation costs. Over
failure of communications for specific
conditions, contract may be withdrawn by
consumers at any time. Below given are
standard component relevant to contract
(Smits, 2017).
Offer- Offer refers to statement inviting
acceptance from the offeree. Offer is made by
offerer to offeree. It requires more than 2
parties to be present and conditions for
accepting the offer. Example – Stay at hotel.
Acceptance- At this stage offeree shows the
readiness for accepting the offer that is been
made. In contract of holiday, after the long
discussion with travelling agent it was
accepted by client.
Consideration -For validating the contract it is
essential to have reasonable consideration for
completing the acceptance. Any contract
without consideration is not binding and it
would be just amount to an agreement.
Charges of travel agent for the holiday contract
could be treated as considerations.
Responsibility of officers of Trading Standards
are set out by Brotherton, 2008 for checking
the following
 Applying false trade descriptions by
provider.
 Offer for supply or supply to those fake
trading descriptions have been implied.
 False statements related to provisions
of facilities, services or
accommodations.
Consumer Protection Act, 1987 has laid
down right of consumers and duty of providing
party. Manufacturers have the legal
responsibility of mentioning all relevant
information in relation with products as
indicated by health & safety laws of country. It
establishes provisions for issues related to
unfair business practices, frauds and products
liabilities. Regulation aids in:
Abolishing the supply sub standards goods

Capacity- Capacity of parties for entering into
legal contract. Law defined capacity as person
should be of sound mind, majority age and the
intention free from duress. In holiday
contracts, declaring that consumer is above the
age of 18 could be regarded as an essential
aspect (Campbell, 2019).
Certainty- Rules & terms of contract are
required to be common and clear to both
parties otherwise contracts will not be
considered valid. Like the are
miscommunications regarding preferences for
stay at hotel.
Establishing product liability
Establishing legal authorities
Prohibiting unlawful price indications
From Unfair Trading Regulations, 2008 all the
legislations mentioned above been merged in
one legislation known as Consumer Protection
(Willett, 2016).
TASK 4
4.1 Ethical dilemmas faced in travel and tourism sectors
Ethics are examined under the travel and tourism in respect of managing the social and
cultural values. In respect of unethical dilemmas which is faced by travel and tourism sectors is
relating to not providing the relevant information to the tourist or providing services of bad
quality and high pricing. Thus, ethical work is to be done by the travel and tourism sectors in
respect of reducing risk in company or retaining the interest in the business for longer way. As

every person belong to different background and also had unique culture which is the duty of the
traveller group to take care their needs and wants in better way (Koburtay Syed and Haloub,
2018). Thus, in respect of undertaking the TUI group, the ethics are to be maintained in respect
of providing such services which are safe, healthy services or provide accurate information
regarding the particular place. This is analysed in respect of the customer interest towards the
business and also blindly faith in respect of getting the accurate information regarding the place
which they choose for travelling (Noor and Wibisono, 2016). In respect of undertaking different
sectors which is relevant to accommodating any person or organizing any events or offering any
food or beverages or also dealing in transportation facility. Thus, in such manner ethics is to be
maintained in respect of providing the accurate services which not violates anyone rights or also
securing the status of the company in respect of not dealing in such activity.
As tourism is one of the most earning sources and thus ethics is to be maintained in
respect of providing the fair services to the customer so that they can maintain their interest
towards the services for longer time period (Van Hoof and Pennings, 2018). Thus, in such
manner, ethical norms and standards to be followed in respect of dealing in tourism sectors.
4.2 CSR policy in respect of imposing the tourism sectors
In respect of undertaking the CSR activity, it is designed to guide employees regarding
reducing wastages at work place or also follow the rules and regulation. So, that task is to be
accomplished within the stipulated time period. In relation to TUI group, the main aspects
through which the CSR policy is imposed through protecting the human rights and also to
provide safe and secured polices to the travellers. Through these aspects, the economy of the
country is increased and also, they gain major benefits in respect of attracting large number of
customers towards the business (Quan and Zhang, 2017). As customer are attracted if they find
any such services which is adopted by travel and tourism sectors for enhancing their employee
needs at better scale. In context of analysing the CSR policy, it is judged through the customer
feedback or reviews after attaining the particular services. Thus, their major polices is also
indicted in respect of taking care of the needs of the customer or using the eco friendly services
to secure environment or recommend such places to tourist which is mainly demanded by them,
or they feel happy to visit to such places. Through this manner the policy is accurately applied to
expand the business in different countries or also secure the right of the stakeholders towards the
business. This helps in sustaining the business for longer time period.

CONCLUSION
From the above study, the report concludes that tourism sectors dealing in wider range of
services and thus incurred various facility which is provided to business in respect of maintain
the interest of individual towards the business for longer way. TUI group is one of the largest
multination companies carrying wider range of business and thus in respect of imposing laws in
travel and tourism sectors, it results in examining smooth running of business. In context of
undertaking the health, safety and security aspects this is one of the major aspects which is
demanded by the employee at the time of working in the organisation. Thus, there are various
ways under which the right of the consumer is protected and this can be undertaken in respect of
providing the accurate services. At last the ethics is to be maintained at work premises so that the
right of the employees and individual are protected.

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