Legislation and Ethics in Travel and Tourism Sector - Thomas Cook

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Legislation and Ethics inTravel and Tourism Sector
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Legal and regulatory framework of travel and tourism sector with reference to Englandand Wales.....................................................................................................................................31.2 Surface, sea and air transport law in relation to the carriage of passengers within the legaland regulatory framework of United Kingdom...........................................................................5M1................................................................................................................................................6TASK 2............................................................................................................................................62.1 Evaluating the impacts of principles of health, safety and security legislation on travel andtourism sector with reference to Thomas Cook...........................................................................62.2 Analysing legislation that relates to equality with reference to Thomas Cook.....................7M2................................................................................................................................................8TASK 3............................................................................................................................................83.1 Contract legislation in relation to travel and tourism customers...........................................83.2 Consumer protection legislation in relation to travel and tourism customers.....................10TASK 4..........................................................................................................................................114.1 Ethical dilemmas faced by the travel and tourism sector....................................................11M3..............................................................................................................................................124.2 Corporate Social Responsibility (CSR) policy of Thomas Cook........................................12CONCLUSION..............................................................................................................................13REFERENCES..............................................................................................................................14BIBLIOGRAPHY..........................................................................................................................16
INTRODUCTIONThe tourism industry is customer oriented, main objective of which is to render highquality customer experience to the tourists. Companies operating in this industry regulate theirservices at both national and international level. This is crucial for firms to derive theinvolvement of business in welfare of society to work ethically and stay in market for longerspan of time (Belias and et.al., 2019). In the present report, tour operator company, ThomasCook, based in the UK is selected with reference to which there will be discussion on impacts ofprinciples of health, safety and security legislation on travel and tourism sector. Also, legislationthat relates to equality in this industry will be studied along with analysing the ethical dilemmasfaced by firms operating here. Moreover, Corporate Social Responsibility (CSR) policy ofThomas Cook will be detailed.TASK 11.1 Legal and regulatory framework of travel and tourism sector with reference to England andWalesLegal and RegulatoryFramework in Englandand WalesIt can be termed as abroader system consists ofmany rules and regulationsimposed by the governmentof UK that govern andregulate the decisionmaking and agreements.Tourism sector of the UK isgrowing at a rapid pace andthus, it is called as a largeeconomicsector(Greenwood and Dwyer,2015). Several legal andregulatory frameworks arethere that vary from countryto country among whichsome that are applied inEngland and Wales aregiven as below:Laws influencing the rules oftravel industry of England andWales are:1.Consumer Protection fromUnfair Trading Regulation2008: This law wasestablished aiming thatconsumers can be protectedagainst any kind of unfair ormisleading practice in tourismsector of UK.2.Health and Safety at WorkAct 1974: It involves variousduties on employers so thathealth, safety and welfare ofemployees, general public,Regulatory framework ofEngland and Wales includes:1.SRA (strategic railauthority): Railway in Englandand Wales is regulated by theRailway Act 1993. It enforcesthe license condition andsafeguards the interest ofvisitors.2.CAA (civil aviationauthority): When people travelthrough air transport, thisauthority protects their interestin the UK (Vellas, 2016).3.ATOL (air travel operatorslicensing): This authorityprotects the visitors using airtransport as well as buying airtickets and tour package.3
Laws and TourismLaws in tourism sectorinvolve issues such asenvironmental protection,IPC and CRPC, health andsafety legislation, contractlaw, etc. (Peralta, 2014).Tourism laws are all aboutrules and regulationsimposed by government toprotect the interest ofindividuals who travel fromone nation to anotherthrough any mode oftransportation whether it isby air, sea or land.visitors or clients can beprotected against any kind ofharm (Boniface, Cooper andCooper, 2016).3.Licensing Act 2003: Thisact is imposed by theParliament of UK to establisha single integrated scheme toprovide license in Englandand Wales for the purpose ofsupplying alcohol as well asto offer entertainment or latenight refreshment.5.Data Protection Act 1998:This acts was also imposed bythe Parliament of UK with anaim to protect the informationof visitors safe andconfidential by storing theirdata on computers or throughany other way like organizedpaper filing system (Lu andet.al., 2016).4.ABTA (association ofBritish travel agency): Itspurpose is to deal with travelagents and travel operatorswith maintain high standards.Courts that come under thesame are:1.Magistrates’ court: Its workis to handle civil and criminalcases occurring in tourismsector of England and Wales.2.Country court: Cases thatcome here are related to theland.3.Crown court: These dealwith the criminal suits inEngland and Wales (Weiss andDupont, 2018).1.2 Surface, sea and air transport law in relation to the carriage of passengers within the legal andregulatory framework of United KingdomTransport law related tocarriage of passengersunder legal and regulatoryframework of UKSurface Law:Major aimbehind this act is tosafeguard the interest ofpassengers on board. In caseof any claims against thephysical damages or mentaldisorders if occur topassengers are taken withdue consideration by thislaw. It is governed by TheInternational Carriage ofPassenger by Road Act, 1979Air Law:This law isregulated by The WarsawConvention of 1929 as perwhich in case if passengermeets with a personal injuryor death while travellingthrough air then he/she canclaim for the compensation.2.Warsaw convention 1929:This convention covers theinternational carriage wherepassengers are safeguardedagainst death or personalinjury if occurs and providedwith right to claim for thecompensation for the lossessuffered by them (Conventionfor the Unification of CertainRules Relating toInternational Carriage by Air,Signed at Warsaw on 12October 1929 - WarsawConvention 1929,2010).However, they must carry4
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