Legislation and Ethics in Travel and Tourism

This report addresses legal as well as regulatory framework in travel and tourism sector, sea and air transport laws, impact of health, safety and security on travel and tourism industry, analysis of legislation, contract legislation in travel and tourism, consumer protection legislation, ethical dilemmas encountered by travel and tourism industry and CSR in travel and tourism business.

LEGISLATION AND
ETHICS IN TRAVEL
AND TOURISM

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
LO1..................................................................................................................................................3
1.1 Legal and regulatory framework in travel and tourism and various laws relation to carriage
passenger within regulatory frameworks................................................................................3
LO2..................................................................................................................................................7
2.1 Legislation and regulations related to health, safety and security in travel and tourism..7
LO 3.................................................................................................................................................8
3.1 CONTRACT LEGISLATION.........................................................................................8
3.2 CONSUMER PROTECTION LEGISLATION.............................................................10
LO 4...............................................................................................................................................12
4.1 ETHICAL DILEMMAS.................................................................................................12
4.2 THE CORPORATE SOCIAL RESPONSIBILITY (CSR)............................................13
CONCLUSION..............................................................................................................................14
REFERENCE.................................................................................................................................15

INTRODUCTION
Legislation are basically the statuary laws established by some overnight body to regulate
the fairness and ethical in state or organization. There are various legislation that dominates the
travel and tourism industry and enable them to work towards the interest of their stakeholders.
The various acts and laws help this industry to protect the rights of customers and thus help the
organization to make sound decisions.
This report addresses legal as well as regulatory framework in travel and tourism sector,
sea and air transport laws, impact of health, safety and security on travel and tourism industry,
analysis of legislation, contract legislation in travel and tourism, consumer protection legislation,
ethical dilemmas encountered by travel and tourism industry and CSR in travel and tourism
business.
MAIN BODY
LO1
1.1 Legal and regulatory framework in travel and tourism and various laws relation to carriage
passenger within regulatory frameworks.
There are several Laws and legal
legislation which are important
to consider in the tourism sector
that maintains dignity and entity
of the tourism sector. There are
many legal rights and
regulations which needs to
followed which safeguards the
traveling concerns and provide a
safer traveling for travelers.
There are many laws which
governs different travel
agencies, airports, railways and
transport organization. It has
changes various environmental
Strategic Rail Authority(SRA)
SRA is basically a non-
governmental organization of UK
which is basically set up under the
Transportation Act 2000 with the
aim to provide a strategic
direction to the Railway Industry.
Its main aim was “British railway,
properly delivered” it was
absorbed by the railways in year
2006 and its functionality is
absorbed by department of
transport. Their function was to
ensure compliance with rail
franchise- contract between state
Health and Safety
Executive(HSE)
Health and
Safety Executive(HSE)
is a governmental
agency which works for
the regulation,
encouragement and
enforcement of health,
safety and welfare of
people within workplace
for research into risk of
occupation in Great
Britain. Its headquarter
lies in Bootle, England.

protection, employment rights
and health and safety laws.
Legal frameworks which are
under travel and tourism is
highly structured and well-
defined these include variety of
laws and regulations which
includes variety of laws and
structures which entitles interest
of governmental departments
and various other organizations
associated with tourism(Becker,
2016).
Association(IATA)
This is basically the trade
associations in worlds airlines
which consists of approximately
290 airlines of the world which
are members IATA.
Headquarters of IATA is in
government and the private sector
operators to provide a certain
level of service in return of
subsidies.
Carriage of Passenger by Road
Act 1974
This act was developed in
year 1974, with the aim to
develop the road safety act for the
safety and security of the travelers
traveling through roads, and the
security of the luggage. It consists
of various responsibilities
concerned with the passengers.
These laws focus towards the laws
and legal rights and services
offered with the theft, robbery,
accident and deaths which are
stated under this act. This aims to
provide safety and security to the
people traveling in various parts
of UK (Goworowska and Smith,
2016).
This organization works
for the welfare of the
workers, looking for
health, security and
safety of workers within
workplace. It prevents
and secures employees
which are suffering for
various work related
problems. This is a non
department organization
being sponsored by
department of work and
pensions.
Sea and Air Transport
Laws(SATL)
Sea and air
transport law are for the
right of passengers
included within
regulation number
1177/2010. this was
build to aim to provide a
better facility to the
disables who enjoys a
fair transport services.
They an travel anywhere
within UK. They are
provided with better
facility, minimum fares
and services. A special

Canada, Montreal along with the
executive office situated in
Geneva. These Airlines of the
world consists of 82% of the
total air traffic control, this
association consists of 480
strategic partners who work with
these airlines members which
aims to shape a better aviation
facility worldwide which aims
for the development of aviation
industry. IATA supports various
airlines industry which help
them to provide a better facility
and guidelines for various
airlines which defines safe and
better working facility of the
aviation industry. They aim to
provide standardize solution to
the airlines.
preference and facility
are provided to
them(Hindley and Font,
2017).
International Air
Transport
Air transport regulations
This is basically the trade
association in world's airlines
that comprises more than 280
airlines predominately the major
and important carriers that
represents around 117 countries.
IATA supports the various
airline activities and thus helps
Carriage of passenger
by road act 1974
This is the act
which is being set out
and thus consists of law
forces in UK. This
relates to the various
rights as well as
responsibilities of the

in the implementation of the
different industry policy as well
as standards. The headquarters
of IATA are in Canada,
Montreal along with the
executive office situated in
Geneva(Lowry, 2016).
Sea and air transport laws
The rights of the
passengers are basically included
within the regulation number
1177/2010. Passengers who
suffer from the disability as well
as reduced mobility and travel
form sea or by the inland
waterways enjoys the benefit of
these rights when they travel
anywhere in European
Union(EU). This regulation
normally applies on the
passengers who travel via ferry
services, Cruise etc.
concerned person in
carriage of passengers
along with luggage by
the road and thus the
person is full liable for
injury, death or loss of
the luggage of
passengers.
Air transport
regulations
This is
conventions which
charges with unification
of the specific rules
which can relates to the
international carriage
through air transport. It
aims to regulate the
liability for different
international carriage of
person, luggage as well
as goods which are
regulated by the aircraft.
Under these regulations
if a person suffers from
injury or death,
passenger and the
relatives has a full right
to claim the loss of the
person and belongings
which can be

compensated and
claimed by the relatives.
Besides these passengers
are under the
commitment for
carrying a ticket when
they travel and also
carriers are required to
deliver tickets to the
pass angers (Noor and
Wibisono, 2016).
LO2
2.1 Legislation and regulations related to health, safety and security in travel and tourism
Impacts:
There are basically various set of rules and regulations which are necessarily framed for
the health, safety and security of the people in travel and tourism which aims to protect ans
safeguard them for the development of tourism and travel. Individuals health and safety is
considered for the welfare of people. According to the health and safety act 1974, travelers
traveling are the responsibility of the agencies they are traveling with. As the workers and the
travelers are the key responsibility of the agencies they need to provide with safety and security.
If the safety and security is not provided within standard limits travelers have a right to take legal
actions. Basic requirements must be fulfilled for the workers and travelers to provide better
facility like sanitation, light and first aim. Safeguarding customers and workers at time of
emergency.
Data protection act(1998):
This is an important aspect which is must be applied to maintain travel and tourism to
maintain the legal data and personal information of the travelers, no information must be
disclosed at any cost as this may result in any serious issues like threats and serious illegal

matters. The information must be stored within the secured database system. Any misconduct
with the data must lead to the unethical behavior. There are legal procedures which must be
followed regarding the misconduct of the information and must be forced to pay penalties and
must be sent to jail. Information must only be shared through legalized channel which can be
safe and secure (Prayag, Finsterwalder and Hall, 2017).
Unfair contract terms (1977):
Customers can claim when the performance of the travel agency are not satisfactory. If
the procedures and information shared are not similar to what proposed at the time of the deal. If
any change in the actual presentation found must be reported for a serious action. The practices
showed are not the same as what is offered must be reported and strict actions must be taken. All
the provisions must be followed by the agency which were offered at the time of contract. There
must not be any delay and postpone of the plan which can affect the integrity and social interest
of the travelers.
Race discrimination act(1956):
This act was formed by the UK parliament and focuses upon preventing the
discrimination between different individual on the basis of race. This act laid down the
regulations which reduces and thus eliminates the differentiation between different people by
considering their race. Racial discrimination generally consists of the discrimination which is
made on colors, race, nationality etc. This kind of the differentiation is seen in the employment
and at the workplace within travel and tourism sector. Therefore, based on this act, the individual
have the full right to take legal action and thus seek the support of court (Utsunomiya, 2018).
LO 3
3.1 CONTRACT LEGISLATION
Contract legislation is an
agreement which concerns
with govern and recognizes
the parties which are in
agreement, right and duties.
This contract is legal because
it is approved and requirement
Contracts for provision of
services
This contract is
between two or many parties
and one of the party must
provide with the services and
in return of those services the
Contracts related to package
holidays
There are a lot of
tourism taking place in the
countries all over the world
and the countries tries to keep
a contract over it because that

by the law. This law is make
specifically for the trading of
goods, service and money.
Supply of goods
The contract
legislature is made for the
easier trades of the good. It is
very important for the
company's to have a good
trade with the other country's
because that way the
company's around the world
can (Gin, 2017). The growing
population needs more
supplies in the country and
even the tourism in the
country will require a lot of
supply from outside so that the
tourism can happen properly
since they will get their own
countries products even in the
other countries they are
traveling to.
other parties must exchange
services, products or financial
compensation. Tourism is only
possible when the parties
come under a contract like that
because the two countries are
providing services which
involve financial
compensation and services in
return for the country.
is getting in economy in the
country and a lot of
employment within the
country (Ram, 2018). There
are a lot of countries giving
packages for holidays because
the countries are dependent on
growing their economy from
tourism and tourism is a great
way of getting money in the
country.
Valid contracts
In this type on contract
the parties who have agreed to
the contract are blinded to
Laws of agency
There are a lot of
agencies which are coming up
so that they can provide the

follow those agreements and
that is very important. The
parties which do not follow
the contract will be punishable
by the law of the country the
agreements are between. The
parties will be liable to both
the side of the parties.
Tourism is possible with both
the countries agreeing for a
tourist to travel in other
countries and if the party does
anything then the tourist will
be punishable in their own
country and so the country
which they have traveled to.
customers with services for
there traveling purpose and
make them more comfortable
booking tickets and agencies
can only come up with the
third party in agreement with
the agency because it is very
important for the agency to be
legal so that the tourism can
trust on them (Holden, 2016).
3.2 CONSUMER PROTECTION LEGISLATION
The tourist who are traveling must
know their basic rights so that they
can stand up for themselves because
the law says that there is a provision
by the law which is being given to
the tourists and the people of the
country. Consumer protection deals
with the right of the consumers, fair
Consumer Protection Act
1987
The is a law which
was enforced by the United
Kingdom parliament for the
rights of the consumers
(Teng and et.al., 2018).
This was done so that the
The Package Travel,
Package Holidays and
Package Tours
Regulations 1992
This law was made
so that the United
Kingdom can increase
their sales in the country

trade and accurate information in the
marketplace. All the countries in the
world provides these basic rights to
the consumers or tourists who have
come in their country. This is a way
of making consumers and the tourists
safer in the country. There are a lot
of laws which were made in a lot of
countries so that they could make the
consumers and tourists feel safer
which are as follows.
suppliers cannot cheat with
the consumers by
misleading the information
of their products because
that would be offense and
violating the law. This is for
the safety of the consumer
of the country so that they
can pay for the products
which are fair, and they can
make the most of the
products. And also the
distributor cannot give the
consumers defected piece,
and they have to replace
them if the consumer has
any problem with the
product.
by this method. This is
made so that the tourists
which are coming in the
company will not have to
pay for the tickets,
accommodations and
other transports in the
other country and that can
be covered in paying for
everything in one shot so
that the consumers or the
tourists can make the trip
remember-able one
instead of worrying about
everything around.
Trades Description Act
1968
There were trades
happening between
countries which did not
give out full description of
the products and services
which were being
exchanged therefore this
act was got in the law so
that the changes could
happen. This is done for
the betterment of the
customers so that the
customers can get the
better information of the

products they are being
served by the other
companies. There must be
a balance between the
information and the
products because the
customers would want to
know more about the
products before they take
them.
LO 4
4.1 ETHICAL DILEMMAS
There are lot of dilemmas which were created by the producers or distributors and that
did not make the consumers get their rights and power but now the consumers have a greater
power on the products than the company's. Even the tourism level they did not give the
customers or the tourists exactly what they wanted and promised something and gave them
something else (Bianchi and Stephenson, 2018).
Marketing tourism responsibly
The marketing of the tourism has to made properly because the consumers or the tourist
deserve the services and products that they are paying for because that is there right over the
tourism. The tourist must be given all the promises the agency or the company's who have
provided them with the trip of the tourist. It is offensive and against the law if the consumer is
not getting what they have been promised and the company's will be reliable to the law of the
country.

Supporting local economies and political regimes
Tourism is very important in all the countries because it gives a lot of people employment
and also makes the GDP of the country increase and the people are very happy and satisfied
because the government of the country gets money and the country can develop faster. The local
people of the country can also benefit from tourism because the people get to interact and learn
different cultures and the economy also increases because the tourist will pay for the services
that the country is giving them.
Using resources economically
The tourist have to make sure that they are not spoiling or making any harm in the
country they are visiting and the tourist has to make sure that the resources of the country are not
being exploited by them in any way possible. It is very important that the countries resources are
saved for there use and the way they want to use them and not others who are coming in the
country are using them.
4.2 THE CORPORATE SOCIAL RESPONSIBILITY (CSR)
The aim of corporate social responsibility is to help the society grow and become better
(Ververi and Maniatis, 2015). There are a lot of activities which are taking place all across the
world and the company Travelodge also has a small play in the corporate social responsibility of
the world so that they can also contribute to the world to become a better place to live in. The
people who need help are provided education and told them about their right as human beings.
Human rights
There are a lot of rights which are given to the human beings by the government of all the
countries and the employees and the management and the consumers must know them so that
they can be treated right and equal. Human rights are given to all because there is balance
between everyone and the consumers will feel better about traveling in the world.
Environment
The tourism has to make sure that the tourist they are sending to other countries are being
environment friendly and are not spoiling or destructing the environment of the other countries.
There is a set of environment all the countries have of themselves and the tourist can not disturb
that factor anyhow.
Business conduct

The tourism and travel industry have a set of codes of themselves which they have to
maintain if they want the tourism to increase. Business conducts make an organization work
properly and will make the company run smoothly.
Accountability
The tourism and tourist are liable to the laws of the country they are in because they have
to follow them otherwise the company will not be able to make more tourist travel to that
country again. The agencies which are helping the tourists to travel are accountable too for the
customers they are sending across boundaries (Maniatis, 2016).
CONCLUSION
There are set of laws and responsibilities of a tourism company and tourists which has
been discussed in the above report and that is really important for the people to know because
that will give them the right to travel freely and for their own safety in other countries. There are
a lot of rights and freedom given to all the individual of the world, and they must utilize them if
they want to be treated equally and fairly. Information must reach the customers properly and the
usage of it must be taken. There are a lot of people who are not aware of them, and they need to
increase there knowledge about it because it is there basic right, and they can make the other
person realize there mistakes and that is a legal offense of the law.

REFERENCE
Books and Journals
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p.88.
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Holden, A., 2016. Environment and tourism. Routledge.
Jureidini, R.R., 2016. Ethics and Human Migration Part 1: Raising Questions. Migration, 25,
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publications.
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