Legislation and Ethics in Travel and Tourism Sector

Legislation and Ethics in
travel and tourism sector

Contents
INTRODUCTION.......................................................................................................................................3
TASK 1.......................................................................................................................................................4
1.1 Legal and regulatory framework of the travel and tourism sector................................................4
1.2 Surface, sea and air transport law in relation to the carriage of passengers within the legal
and regulatory framework....................................................................................................................4
TASK 2.......................................................................................................................................................5
2.1 Impacts of the principles of health, safety and security legislation on the travel and tourism sector. 5
2.2 Legislation that relates to equality.....................................................................................................6
TASK 3.......................................................................................................................................................7
3.1 Contract legislation in relation to travel and tourism customers........................................................7
3.2 Consumer protection legislation in relation to travel and tourism customers.....................................7
TASK 4.......................................................................................................................................................8
4.1 Ethical dilemmas faced by the travel and tourism sector...................................................................8
4.2 Corporate Social Responsibility (CSR) policy of a specified travel and tourism business.................9
CONCLUSION...............................................................................................................................................9
REFERENCES..........................................................................................................................................11

INTRODUCTION
Tourism is one of the key industries under world because it contributes more than 10% in
international economic output. It gives its contribution towards enhancing an economy of
country. In this present time period, travel and tourism sector has been more enhanced. Large
number of persons is travelling from all over the world. Under this mention report will be discuss
about the sea, air transport and surface law in context to carriage passenger with in regulatory
and legal framework (Guttentag, 2015). Consumer protection legislation in addition to travel
and tourism consumers will be discussed here. There has been discussion about the Corporate
Social Responsibility policy of particular business of travel and tourism.
TASK 1
1.1 Legal and regulatory framework of the travel and tourism sector
Travel and tourism industry of United Kingdom is regulated through Association of British
Travel agents. It overlooks towards the issues such as bookings, insurance etc. And also solve
them in a proper manner. Under this, an association regulated process of bookings, travelling
processes and code. Main purpose of this sector is to safety of visitors and prospective
consumers. There are different kinds of laws mention below:
Carriage through Air and Road Act 1979- Carrier is every one included in order to
carrying the passengers through road or air. In case of any carelessness or passenger dies, this
law applies.
Criminal law- For the travel and tourism industry, main focus of this law is on
maintaining structure of tourism sector or society. It focuses on protecting duties as well as rights
of visitors along with the tour operators (Whitfield and Dioko, 2012). If there is any regulation
and laws are breached then it will be unfair conduct will be fined along with charged in criminal
law.
Civil law- In Travel and Tourism Sector, focus on the civil law on deriving equality in
society for the visitors and non- tourists. It regulates operations of different contracts that entered
in through parties in travel sector along with provide the compensation, if contract breach.
Health and Safety Commission- The main aim of commission at driving safety
advantages to public as well as staff members which are working in tourism sector. It makes duty
of occupier for maintain premises in a safe manner to assure security of staff members. Under
this, managers provide appropriate hospitable environment as well as equipments in order to
maintain cleanliness of premises.
CAA (Civil Aviation Authority)- The main work of CAA is to protect customer from any
damage or loss suffered in air. It provides advice to government in problems which is concerned
to aircraft. Its main work is to carried out scientific investigation in averment affect of aircraft.