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Legislation and Ethics In Travel and Tourism Sectors

   

Added on  2021-01-02

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Legislation and Ethics In Travel and Tourism Sectors

INTRODUCTIONLegislation and ethics play a major role in every sector and industry. The legal andregulatory frameworks guides and governs operations of industry and it is even required in traveland tourism sectors. Various rules and regulations laid down by government guides business oftravel and tourism sectors to maintain health and safety standards. These regulations andframework involve various environmental protections acts and laws, health and safety measures,consumer protection rights, laws relating to company and employment and rights of employees.Thomas Cook Group operates its business in travel and tourism sectors and offers wide range oftravel related products and services. Thomas cook group offers domestic and internationalholidays, owns various tour operators and booking website and airlines as well. In this studyreport, various regulatory and legal structure of tourism and travel sectors are explained such as,contract legislation, consumer protection legislation and corporate social responsibility. Ethicaldilemmas faced by travel sector and impacts of health and safety laws are discussed further.LO 1

Legislation and Ethics in Travel and Tourism Sector1.1 Legal and regulatory framework of travel and tourism industryIn the tourism industry, there are several legislations connected to each other in different number of ways. There areseveral parties involved in this aspect such as suppliers, customers, contractors, etc. These parties have interactionbetween one another to perform significant role in the country. Restaurants and hotels are serving food to customerswith fall under legal and regulatory framework of legislation in which factors involved as hospitality, food quality andbehaviour of customers. Therefore, following legal and regulatory framework of travel and tourism industry can besuccessfully implemented:Tourism act 1969: In this kind of act, it can be stated that there are certain establishment of British TouristAuthority for promoting development of tourism in England, Scotland and Wales. It is the process in whichtourism activities successfully develop with different provision and give financial assistance out of publicfunds for the provision of new hotels and restaurants. Transport act 1980 and 1985: Transport Act 1980 is the act of parliament of UK. It introduces deregulation ofcoach services in the country and allow authorities to regulate bus services on trial basis. It was introducedwith conservative government of the country. Therefore, it assists to keep appropriate services that can bedistributed among several customers. Package travel and tour regulations 1992: Package travel and tour regulations 1992 consider certainregulations that are cited as package travel. In this way, package holidays and package tours regulations 1992come into force on the day which it has been made. These regulations also consider agreement that create linkbetween consumer and organiser. It includes invitation to treat whether means of advertising cognateexpressions that construct accordingly. These regulations will be applied in particular package sold and offeredfor sale territory in UK. Strategic Rail Authority: Strategic Rail Authority was considered non-departmental public body in UK to setup transport act 2000 to provide strategic direction for the railway industry. Main motto behind this is todeliver railway services properly. With this regard, provision is made by the authority of services for carriageof passengers and goods. Under Railway Under Section 30, this act has been promoted. Health and Safety Executive: Health and safety executive is UK's government agency that is responsible forencouragement, regulation and enforcement at workplace for health, safety and welfare. There areoccupational risks exists which need to be reduced in Great Britain. In UK, this regulation work to report allincidents online that are remained for reporting fatal and major injuries. Health and Safety commission 1974: In the UK, Health and Safety commission was UK developed in non-departmental public body. HSC was created by the health and safety at work etc. This act has been prepared in1974 which was formally established to keep health and safety. Maritime authorities: Maritime administration consider executive arms and state bodies in which governmentresponsible for carrying shipping responsibilities of the state. They are also tasked to administer nationalshipping and boating issues with different laws so that territorial waters and vessels flagged in it. 1.2 Discussing laws governing air, surface and sea transport which lying within the legal and regulatory frameworkAir, surface and sea transport lying within legal and regulatory framework that governed with different laws that areexplained under here:Surface Law: In this kind of law, it can be stated that rules and regulation governed by the InternationalCarriage of Passenger by Road Act 1979. It protects the rights of passengers on board. All the claims arerelated with physical damages or mental disorders of passengers that are taken in this law. Loss of luggage ofpassengers governed by Carriage by Railway Act 1972. All these rules and laws can be regulating in transportof goods and passengers. Main interest behind this law is to create safeguard for passengers. Sea Law: Shipping safety and security is covered under this contract law. Therefore, environmental factors arealso regulated in this law. Sea craft also consider at least 12 nos of passengers that are related to fire safety andlife guarding equipment’s that are covered under The International Convention for Safety of Life at Sea.Liability of the ship is considered towards damages that suffered with its extent or limit that governed underThe Athens Convention 1974. Air Law: Air law consider rules of international carriage and documentation also defined with The WarsawConvention of 1929. Passenger's death compensation and right to claim against personal injury that are alsocovered under this. Furthermore, Five Freedoms Agreement of 1944 covers all rules and regulations that arerelated to landing across territory for traffic, non-traffic, passenger landing, etc.REFERENCESHall, C.M., Gossling, S. and Scott, D. eds., 2015. The Routledge handbook oftourism and sustainability. Routledge.Smith, S.L., 2014. Tourism analysis: A handbook. Routledge.Guccio, C., Lisi, D. and Mignosa, A., 2017. On the role of cultural participationin tourism destination performance: an assessment using robustconditional efficiency approach. Journal of Cultural Economics. 41(2).pp.129-154.REFERENCESHall, C.M., Gossling, S. and Scott, D. eds., 2015. The Routledge handbook of tourism and sustainability. Routledge.Smith, S.L., 2014. Tourism analysis: A handbook. Routledge.Guccio, C., Lisi, D. and Mignosa, A., 2017. On the role of cultural participation in tourism destination performance: an assessment using robust conditional efficiency approach. Journal of Cultural Economics. 41(2). pp.129-154.

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