Ethical Dilemmas in Travel and Tourism

The assignment discusses ethical dilemmas in the travel and tourism industry, highlighting the need for companies to operate within legal frameworks. It emphasizes the significance of corporate social responsibility (CSR) activities, such as promoting greenery and clean society, supporting child education and health care, and donating profits to enhance societal growth. The case study focuses on TUI Group's CSR policies and practices, demonstrating how these efforts contribute to the company's success in operating effectively within legal boundaries.

Legislation
and
Ethics in Travel
and
Tourism Sector

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
..........................................................................................................................................................4
TASK 2............................................................................................................................................5
2.1 How of principles of health, safety and security legislation influence business of travel and
tourism sector.........................................................................................................................5
2.2 Evaluate legislation related to equality.............................................................................6
TASK 3............................................................................................................................................7
TASK 4............................................................................................................................................8
4.1 Ethical dilemma through which travel and tourism sector face.......................................8
4.2 The Corporate Social Responsibility (CSR) policy related to business of travel and
tourism....................................................................................................................................8
CONCLUSION................................................................................................................................9
REFRENCES.................................................................................................................................10

INTRODUCTION
Hospitality industry is one of the widest sector and in it numbers of companies operating
its business in order to gain high profitability ratio and market shares. In include various diverse
field in this such as lodging, cruise line, food and drinking, event or program planning, theme
park, transportation and many more (Bentley and et. al., 2012). Organization taken for this
assignment is TUI (Tourism Union International) group, which is established in year 1923 and
they are operating in Hospitality and Tourism industry. Its headquarter is situated in Hannover
and Berlin, Germany as well as they are serving its products and services in international market.
Products and services offer by respective company are charter and scheduled passengers, hotel
and resorts, cruise lines, holiday package, travel agencies and so on. Topics covered in this report
are legal and regulatory which is essential in travel industry and it also include health, safety and
security include in respective sector. It will also include customers protection acts and role of
business ethics in respective industry.

TASK 1

TASK 2
2.1 How of principles of health, safety and security legislation influence business of travel and
tourism sector
It is essential for a firm which is operating in travel and tourism sector to adopt
legislation related to health, safety and security because through it they able to provide
appropriate products and services to customers in secure manner. There are various principles of
health, safety and security such as data protection, health and safety, occupiers liabilities duty of
care, vicarious liability and many more. Some major of them which are adopted by TUI Group
are mentioned below:-
 Health and Safety at Work Act: This act is developed by government of United
Kingdom in year 1974. According to this legislation an organization must need to
develop as well as maintain effective working environment by providing health as well
as safety at the workplace. In respect of TUI Group, they adopt this legislation and
according to which they provide facilities which are appropriate for their passengers as
well as employees.
 Occupiers Liability Act: The respective rules and regulation is introduced by government
bodies of United kingdom in year 1984. According to this legislation company must
maintain effective communication so that every one share their issues, working condition
and so on in proper way (Cohen, 2012). In respect of TUI Group, they develop as well
maintain effective working environment so that they can share their issues or problems in
proper as well as ineffective manner.
Impact:-
It is essential for a company to adopt legislation made by government bodies because
through it they able to conduct their business functions in effectively and appropriately. Some of
the main impact which TUI Group face are mentioned below:-
 Through this respective company effectively able to maintain proper health and safety
environment for their employees, passengers and clients (Connell, 2016).
 By adopting this the respective company able to reduce illegal activities related to
protection of customers as well as employees data or information.

 Through this legislation company able to service their national as well as international
customers properly and effectively.
2.2 Evaluate legislation related to equality
Equality refers to a way or method which must be adopted by all organization so that they
can treat their employees and other peoples properly and equally without doing discrimination.
Through this company able to maintain positive working environment as well as it will also
encourage or motivate staffs. That leads to accomplishment of work properly with high quality.
In this case legislation which are adopted by TUI group are mentioned below:- Equal Pay Act: This act is develop by government of United Kingdom in the year 1970.
It is essential for a company to provide salary or wage of employees according to
legislation of government. In respect of respective company they adopt Equal pay Act on
the basis of which they decide salary of staffs according to their skills, knowledgeable
and ability. Along with this it is also based on minimum payment act (Forno and
Garibaldi, 2015).
 Equality Act: This legislation is developed by government of United Kingdom in year
1970. According to this it is essential for an individual to treat everyone properly and in
equal manner so that they maintain positive environment. Along with this it is essential
for a company to adopt this so that they can maintain proper working condition. In
respect of respective company, they develop proper policies and rules so that they can
develop effective and positive working environment.
There are many other legislation which is adopted by TUI Group such as sex
discrimination, disabilities discrimination, human rights and so on. Through all these rules and
regulation they able to conduct their business operations and functions in effective manner.

TASK 3

TASK 4
4.1 Ethical dilemma through which travel and tourism sector face
Ethical dilemmas refers to situation when an individual need to take appropriate decision
from two different situation. In respect of travel and tourism industry ethical dilemma refers to
enhancement of basic factors for the purpose of development (Greenwood and Dwyer, 2015).
Along with this in this situation company need to select one appropriate decision in order to
maintain proper working condition and enhance company working. There are various reason
which create ethical dilemmas, some of them are explain below:- Utilisation of Resources- The utilization of resources within an organization also leads to
ethical dilemma because sometime due to any reason company employees use resources
in inappropriate manner that leads to scarcity of resources. So it is responsibilities of
leader as well as employees understand importance of resources and money, and use re
souses in effective manner with fuller utilization. In respect of TUI Group it is necessary
for them to avoid wastage of resources such as natural and artificial so that other peoples
also able to use it in future.
 Conflicts Between Society and Law- A company conduct various activities in order to
attract customers at high rate but some time due to this they stuck in legislation issues
developed by government. So it is essential for TUI Group to develop their strategies and
policies in effective manner by considering rules and regulations as well as requirement
of customers. This is so because both are essential for a company in order to run in
effective way for a long time duration.
4.2 The Corporate Social Responsibility (CSR) policy related to business of travel and tourism
Corporate social responsibilities refer to activities which is conducted by a company in
order to serve the society in order to reduce problems and issues. Through this they able to
sustain in marketplace by increasing their goodwill and market shares (Hall, Gossling and Scott,
2015). It will also help in growing economic condition, social environment or condition and
many more. Now it is also essential for a company to conduct Corporate social responsibilities
(CSR) so that they can improver working as well as living condition at a work place and society.
Some of major CSR activities which is done by travel and tourism company are mentioned
below:-

 Company provide awareness to society about importance of greenery and clean society.
 These company also provide or contribute to child education and health care facilities in
order to serve the society.
 They also donate some amount of profit to enhancement or growth of society
(Hamarneh, 2013.
CONCLUSION
From above mentioned topics it can be conclude as well as evaluated that travel and
tourism industry is one of the leading or growing sector which offer variety of services and
products related to travel as well as accommodation. The main motive of companies operating in
respective venture is to serve customer in order to fulfil their need as well as requirement in
successful manner. Along with this, it is also essential for them to operate or conduct activities in
legal manner which help them in operating in legal way. The rules and regulation which are
adopted by company are related to health, safety and security of customers, customers protection,
corporate social responsibilities activities and many more. By adopting legislation company able
to operate its business function in effective and legal manner at world wide level.

REFRENCES
Books and journals