Legislation and Ethics in Travel and Tourism Sector

LEGISLATION AND ETHICS IN TRAVEL AND TOURISM
SECTOR

Table of Contents
Introduction......................................................................................................................................3
Task 1 (LO1, AC1.1, 1.2, M1, M2, M3, D1, D2, D3).....................................................................4
LO1 Understand the legal and regulatory framework in the travel and tourism sector..................4
1.1 Explain the legal and regulatory framework of the travel and tourism sector with
reference to England and Wales..................................................................................................4
1.2 Discuss surface, sea and air transport law in relation to the carriage of passengers within
the legal and regulatory framework.............................................................................................5
Task 2 (LO2, AC2.1, 2.2, M1, M2, M3, D1, D2, D3).....................................................................7
LO2 Understand legislation and regulations relating to health, safety and security in the travel
and tourism sector............................................................................................................................7
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the
travel and tourism sector with reference to a UK tour operator and travel agency.....................7
2.2 Analyze legislation that relates to equality with reference to a UK tour operator and travel
agency..........................................................................................................................................8
Task 3 (LO3, AC3.1, 3.2, M1, M2, M3, D1, D2, D3).....................................................................9
LO3 Understand consumer protection legislation in relation to the travel and tourism sector.......9
3.1Explain contract legislation in relation to travel and tourism customers................................9
3.2 Explain consumer protection legislation in relation to travel and tourism customers.........10
Task 4 (LO4, AC4.1, 4.2, M1, M2, M3, D1, D2, D3)...................................................................11
LO4 Understand the role of business ethics in the travel and tourism sector................................11
4.1 Analyze ethical dilemmas faced by the travel and tourism sector.......................................11
4.2 Analyse the Corporate Social Responsibility (CSR) policy of a specified travel and tourism
business......................................................................................................................................12
Conclusion.....................................................................................................................................13
Reference List................................................................................................................................14

Introduction
The hospitality industry and tourism industry are both related to each other through different
aspects. The industries mainly focus on customer demand and orientation towards the travel and
tourism concept to experience and undertake the service for short span. The travel destinations
choose by customers may be international or domestic. The sector has been regulated by several
services in both industries. The importance of CSR in travel and tourism industry is established
to undertake the organisational approach. The legislation and ethics of travel and tourism
industry is to involve the company for society welfare.

Task 1 (LO1, AC1.1, 1.2, M1, M2, M3, D1, D2, D3)
LO1 Understand the legal and regulatory framework in the travel and tourism sector
1.1 Explain the legal and regulatory framework of the travel and tourism sector with
reference to England and Wales.
IT neglects the issues and explains them that are regular in the business. “The Association of the
British Travel Agents” controls the movement and tourism area of the UK. It falls under purview
of “Tourism Act 1969”; “Travel Act 1985” and “Package Tour Regulations 1992”. Clients are
likewise secured under summer assurance enactment in connection to shielding the enthusiasm
of the clients. There are such a large number of gatherings engaged with tourism industry like
providers, clients, temporary workers and so forth. The primary point of the business is to
manage the wellbeing of the vacationers and the planned clients. Association is that of the
appointments, protection and different issues. These rights are driven out under the British
Tourism Industry (Camilleri, 2018). As movement and tourism industry is a developing industry,
it covers following under tourism enactments:
ABTA: The reason behind the arrangement of ABTA is to guarantee the movement
appointments and the grants are determined by the enactments. The ABTA is in charge of the
arrangement of the booking, protection and takeoff offices.
Health and Safety Commission: The Act of 1974 is relevant on such circumstances. It makes
the occupier's obligation to keep up the premises in safe way to guarantee the security of the
workers. The commission goes for inferring the security advantages to general society and the
representatives working under the tourism business (Gholami et al., 2017).
Tourism Act, 1969: This Act focus on the tourism associations and their coordination as
indicated by "English Tourist Authority"
International Air Transport Association: For a similar reason the Association controls the
working and development of the principles and plans of the techniques that may concern the
adjustment in courses if exhibit in the business.