Legislation and Ethics in Travel and Tourism Sector

This comprehensive study delves into the legal and ethical frameworks governing the travel and tourism sector. It examines the legal and regulatory framework in England and Wales, including surface, sea, and air transport law. The study also explores legislation relating to health, safety, and security, as well as consumer protection laws. Furthermore, it analyzes ethical dilemmas faced by the industry and examines the role of Corporate Social Responsibility (CSR) in travel and tourism businesses. This research provides a thorough understanding of the legal and ethical considerations that shape the travel and tourism industry.

LEGISLATION AND ETHICS IN TRAVEL AND TOURISM
SECTOR

Table of Contents
Introduction......................................................................................................................................3
Task 1 (LO1, AC1.1, 1.2, M1, M2, M3, D1, D2, D3).....................................................................4
LO1 Understand the legal and regulatory framework in the travel and tourism sector..................4
1.1 Explain the legal and regulatory framework of the travel and tourism sector with
reference to England and Wales..................................................................................................4
1.2 Discuss surface, sea and air transport law in relation to the carriage of passengers within
the legal and regulatory framework.............................................................................................5
Task 2 (LO2, AC2.1, 2.2, M1, M2, M3, D1, D2, D3).....................................................................7
LO2 Understand legislation and regulations relating to health, safety and security in the travel
and tourism sector............................................................................................................................7
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the
travel and tourism sector with reference to a UK tour operator and travel agency.....................7
2.2 Analyze legislation that relates to equality with reference to a UK tour operator and travel
agency..........................................................................................................................................8
Task 3 (LO3, AC3.1, 3.2, M1, M2, M3, D1, D2, D3).....................................................................9
LO3 Understand consumer protection legislation in relation to the travel and tourism sector.......9
3.1Explain contract legislation in relation to travel and tourism customers................................9
3.2 Explain consumer protection legislation in relation to travel and tourism customers.........10
Task 4 (LO4, AC4.1, 4.2, M1, M2, M3, D1, D2, D3)...................................................................11
LO4 Understand the role of business ethics in the travel and tourism sector................................11
4.1 Analyze ethical dilemmas faced by the travel and tourism sector.......................................11
4.2 Analyse the Corporate Social Responsibility (CSR) policy of a specified travel and tourism
business......................................................................................................................................12
Conclusion.....................................................................................................................................13
Reference List................................................................................................................................14

Introduction
The hospitality industry and tourism industry are both related to each other through different
aspects. The industries mainly focus on customer demand and orientation towards the travel and
tourism concept to experience and undertake the service for short span. The travel destinations
choose by customers may be international or domestic. The sector has been regulated by several
services in both industries. The importance of CSR in travel and tourism industry is established
to undertake the organisational approach. The legislation and ethics of travel and tourism
industry is to involve the company for society welfare.

Task 1 (LO1, AC1.1, 1.2, M1, M2, M3, D1, D2, D3)
LO1 Understand the legal and regulatory framework in the travel and tourism sector
1.1 Explain the legal and regulatory framework of the travel and tourism sector with
reference to England and Wales.
IT neglects the issues and explains them that are regular in the business. “The Association of the
British Travel Agents” controls the movement and tourism area of the UK. It falls under purview
of “Tourism Act 1969”; “Travel Act 1985” and “Package Tour Regulations 1992”. Clients are
likewise secured under summer assurance enactment in connection to shielding the enthusiasm
of the clients. There are such a large number of gatherings engaged with tourism industry like
providers, clients, temporary workers and so forth. The primary point of the business is to
manage the wellbeing of the vacationers and the planned clients. Association is that of the
appointments, protection and different issues. These rights are driven out under the British
Tourism Industry (Camilleri, 2018). As movement and tourism industry is a developing industry,
it covers following under tourism enactments:
ABTA: The reason behind the arrangement of ABTA is to guarantee the movement
appointments and the grants are determined by the enactments. The ABTA is in charge of the
arrangement of the booking, protection and takeoff offices.
Health and Safety Commission: The Act of 1974 is relevant on such circumstances. It makes
the occupier's obligation to keep up the premises in safe way to guarantee the security of the
workers. The commission goes for inferring the security advantages to general society and the
representatives working under the tourism business (Gholami et al., 2017).
Tourism Act, 1969: This Act focus on the tourism associations and their coordination as
indicated by "English Tourist Authority"
International Air Transport Association: For a similar reason the Association controls the
working and development of the principles and plans of the techniques that may concern the
adjustment in courses if exhibit in the business.

ATOL: The association goes for upkeep of the licenses and bolster gave to the specialist
organizations as far as occasion offers and bundles so gave under UK Tourism Industry.
Civil Law: The common law controls the activities of the different contracts went into by the
gatherings under the tourism business and give pay in the event of a rupture of an agreement.
CAA: The CAA is regulative of the British Aviation Industry just and not at the universal level
like IATA. The principle point of the CAA is to strategize and actualize the UK Aviation
enterprises law s and directions.
Criminal Law: It centers on securing the duties and rights of tour operators and tourists. The
criminal authoritative bodies for UK Aviation industry focus on synchronized the structure o the
tourism business and the public (Camilleri, 2018).
1.2 Discuss surface, sea and air transport law in relation to the carriage of passengers
within the legal and regulatory framework
The method of transport may change in view of the method of transport. Air, surface and ocean
transport existing in legitimate and administrative structure are represented by surface law, ocean
law and air law. The method of transport utilized while conveying the visitor starting with one
place then onto the next then the obligations of the transporter is strict as far as security and
wounds so caused amid the vehicle. These laws are examined underneath.
Surface Law: All the cases identified with mental disorder and physical damages of the travelers
are taken care by this law. “The International Carriage of Passenger by Road Act, 1979”,
administers this law. A law it ensures the privileges of the travelers on board additionally shields
interests of handicapped travelers. This law directs transport of products and traveler (Sigala,
2017).
Air Law: The Five Freedoms Agreement of 1944"covers every one of the standards and controls
identified with arriving a crosswise over area for activity, non-movement, traveler landing, and
freight and indicate its region. The traveler's demise remuneration and appropriate to guarantee
against individual damage are likewise secured under this. “The Warsaw Convention of 1929”
characterizes the principles of universal carriage and its documentation.

Sea Law: Seacraft with no less than 12 numbers of travelers identified with the life guarding and
fire safety types of gear are secured under SOLAS (The International Convention for the Safety
of life at Sea). Shipping security and safety is secured under this Law of Contract. This law
additionally directs ecological components.
As needs be, the Carriage of Passengers by Road Act of 1974 manages the wellbeing of the
travelers and in addition the baggage. The Air and Road Act requires the bearer on the roadways
to distinguish the rights and claims of the travelers and gave the same to keep away from any
physical, mental confusion that may be caused from stacking or emptying of the baggage or
boarding or de boarding (Lowry, 2017). The security measures should guarantee that each
traveler is dealt with similarly and stay away from any circumstance of damage or passing or loss
of baggage.

Task 2 (LO2, AC2.1, 2.2, M1, M2, M3, D1, D2, D3)
LO2 Understand legislation and regulations relating to health, safety and security in the
travel and tourism sector
2.1 Evaluate the impacts of the principles of health, safety and security legislation on the
travel and tourism sector with reference to a UK tour operator and travel agency.
The essential goal is to keep up wellbeing in all regard in the workplace. Wellbeing, wellbeing
and security enactment center primarily around the conceivable dangers in the movement and
tourism segment and guarantee that danger of mischance limited. Moreover, it is the obligation
of the business to ensure that the workplace and wellbeing arrangements are kept up on the
premises inside the security controls. In like manner, the wellbeing and security enactment
recommends that the rights and obligations of the administration to deal with the crises are
express. In like manner, the safety and security enactment recommends that the rights and
obligations of the administration to deal with the crises are express. "The Health and Safety at
Work (HSWA 1974)" determined controls coordinated the businesses in playing out their
obligations (Dickinson et al., 2017).To guarantee legitimate working it has given three choices to
take after:
Guideline: It likewise helps in giving specialized help to the arrangements. The Health and
Safety Guidance endeavor to see if individuals know about the pervasive enactments. They
likewise encourage individuals to legitimately consent to the enactments.
ACOP: It identify with definition of ACOP (Approved Code of Practices) in regards to risky
work rehearses alongside unsafe materials.
The occupier is committed to display the notice signs wherever important to guarantee that the
guests both brief and perpetual know about the conceivable risks show on the premises that may
cause harm if the safety efforts are not attempted. In help is accommodated the offices that are
hard to be comprehended for the safety of the tourism organization or the industry.

2.2 Analyze legislation that relates to equality with reference to a UK tour operator and
travel agency.
The Equality Legislation under tourism part goes for giving equivalent chance to workers and
additionally the voyagers to the best administrations in the business. As indicated by the Sex
Discrimination Act, 1975, it is required by the businesses to ensure that the representatives are
not separated in view of sexual orientation. Each circumstance should be dealt with in light of
the workers in an organization. Travel and tourism enactments guarantee that visit administrators
treat each client similarly by making their products and ventures accessible to the clients without
making any separation. Incapacity segregations are expressly made based on any inability or
useless body of an individual denying such individual of a honest to goodness products or
administrations from the piece of the visit administrators. The Equality Act, 2010 put
accentuation on treating of residents and representatives similarly without making any separation
(Gmelch and Kaul, 2018). As per the Sex Discrimination Act, 1975, it is required by the
businesses to ensure that the workers are not separated in view of sexual orientation. The
archives might contain the standard subtle elements of work, for example, the date of joining,
pay scale, terms of business and rejection. As indicated by the Race Relations Act, 1976, the
businesses are taboo to separate based on the race of the representatives that is acquired by them.
As indicated by the Disability Discrimination Act, 1955, it is required by the business to not
segregate in view of the handicap of a man. The obligations and duties might likewise be
incorporated into the business letter. In the event that the organization gives a benefits plan or
occasion recompenses the same might be incorporated concerning telling the change if so caused
inside the traverse of one month. The principle reason for the uniformity enactment sister to
guarantee that each individual has been given equivalent chance to have the capacity to apply to
a vocation and support the same inside an association. The enactments so applying ensure that
the representatives so contracted are processed in the organization and ethically approached. In
the tourism business, the visit administrators and specialist organizations might think about each
part of the voyagers while giving the administrations to ensure they are dealt with similarly and
with comfort (Hindley and Font, 2017).

Task 3 (LO3, AC3.1, 3.2, M1, M2, M3, D1, D2, D3)
LO3 Understand consumer protection legislation in relation to the travel and tourism
sector
3.1Explain contract legislation in relation to travel and tourism customers
It determine every one of the conditions identified with the basics particulars of visits, for
example, time of entry, time of takeoff, points of interest of goal ,charges for stay, and so on. A
substantial contract is to be shaped between the gatherings as per the agreement offer and
acknowledgment of the same as exhibited. The rights and obligations of the gatherings to the
agreement is now characterized under the agreement. The enforceability of an agreement
however is resolved in light of the expectation of going into an agreement. The agreements are
important to be exhaustive and exact. As per the customer law of 1990, the friendliness contracts
require the gatherings to guarantee that the concerning terms is incorporated under the agreement
as for items and administrations so advertised (Frechtling, 2017). Each agreement has some
standard component.
Offer: One is offeror and the other is offeree. Offeror makes the offer to the offeree and the
offeree acknowledges the offer.
Acceptance: This is when the offeree and turn into the client subsequent to talking about in
detail with the movement operator buy occasion visit bundle.
Consideration: It is only an understanding without consideration and cannot be tested according
to law.
Capacity: One should have free intention, valid age and sound mind to be able according to
enactment. It is the capacity to be a gathering to a legitimate contract.
Certainty: Both the gatherings to the agreement ought to be clear about the terms and states of
the agreement else it should esteem to be invalid, for example, any miscommunication in regard
of convenience for remaining in a lodging would make the agreement invalid.

Such contracts containing the bundle occasions are administered by the enactment of Package
Holidays and Package Tours Regulation of 1992. These might cover the protections for the
sustenance, liquor, cabin, diversion and gear. The out of pocket encounters that were guaranteed
on the visit and the loss of estimation of pleasure from the negative encounters so experienced on
the tour (Coccossis, 2017).
3.2 Explain consumer protection legislation in relation to travel and tourism customers
The tour operator should provide the facilitate consumer participation and competitive pricing.
The connection between the sightseers, the providers and the visit administrators is a basic
relationship required to be kept up by securing the interests at each progression. Under the
“Hague Protocol of 1955”, it is resolved that the travelers undertaking the air travel , the carriers
would be capable towards furnishing the travelers with controlled method of transportation and
be at risk for any misfortune or wounds so endured amid the movement. The Air Travel
Organizer License gives the affirmation to the purchasers and visitors that the administrator is
ensured under the enactment of the nation. The shopper security enactment requires the
associations to ensure and support the tourism in the business (Sigala and Chen, 2017). For a
similar reason the enactment at national and universal levels are to be considered by each
gathering to ensure the prosperity of the shoppers. The OFT centers around control of the
opposition in the market and to execute the code and practices of the direction of the tourism
business. According to the shoppers right and suppliers obligation as set down under “The
Consumer Protection Act of 1987” the lawful duty of the maker is to give required data viewing
item as stipulated by the nations wellbeing and security laws. With a specific end goal to be
legitimate it must incorporate at least two offices, for example, convenience, transport or other
traveler administrations. “The Trade Description Act of 1968” forbids the false or deceiving
marker of costs of merchandise, administrations, convenience and other related administrations
(Salvatierra and Walters, 2017). Essentially air travel coordinators must have “Aviation Travel
Organizer's License”, which secures customers monetarily by protection, holding and so forth.

Task 4 (LO4, AC4.1, 4.2, M1, M2, M3, D1, D2, D3)
LO4 Understand the role of business ethics in the travel and tourism sector.
4.1 Analyze ethical dilemmas faced by the travel and tourism sector.
Factors, for example, accommodation, administration and so forth are observed to be reliant on
various different factors yet at the same time are autonomous of each other. Political agitation
and instable government, for example, Russia, Syria and so on likewise tend to influence the
movement and tourism segment as for a specific vacationer area. The tourism clients are
essentially ordered based on their age and additionally the economy. Late investigations
demonstrate that quandaries influencing travel and tourism segment for the most part rotate
round pay off and defilement, sex separation, lewd activities, making hurt common assets, offer
of unfortunate nourishment and so on (Tan et al., 2017). The extortion, bribery, and so on is the
examples of corruption. In any case, the current sanctioning of “Equal Treatment of Men and
Women Act” has brought about specific instances of infringement of equivalent open door in
work. Such business is primarily as assistants, cleaners, specialists and so forth. Hospitality
worries about making esteemed relationship and meeting the shifted needs and prerequisites of
the current and potential travel and tourism clients. The business includes a steady collaboration
of the shoppers with the visit suppliers and administrators. The voyagers ought to be given the
privilege to data and learning keeping in mind the end goal to be appropriately guided while
undertaking a movement. The financial shakiness of the nations frequently influences the
tourism of the nation for not having good travel costs. It has been seen under the general eye that
the voyagers voyaging abroad frequently confront abuse and separations in view of the shade of
the skin and legacy esteems. The distinction in the characteristic so embraced to handle the
disarray and difficulties contrast from nation to nation. A feasible approach ought to be received
to guarantee positive increases of the activities so attempted (Battour et al., 2017). Each visit
administrator to introduce a sound and compelling knowledge of worldwide principles ought to
embrace an arrangement of benchmarks managed by the Tourism Industry.

4.2 Analyse the Corporate Social Responsibility (CSR) policy of a specified travel and
tourism business
At the point when corporate incorporate advances and exercises that advantage the social welfare
then the exercises are thought to be for the sake of CSR. It likewise has raising support occasions
to direct the CSR exercises. The primary point of the corporate social duty is to incorporate the
administration rehearses for organizations alongside social advantages. English Airways has
received the waste administration way to deal with control the arranged off squanders and
increment the proficiency by cost diminishment. It works together with Solena to give a high
generative fuel that is known as the bio fuel. As indicated by the organization's 2050 objective it
has discovered that the CO2 should be decreased by including greatest eco agreeable
methodologies as might be embraced under the flying business industry (McWha et al., 2017). It
goes for procuring the representatives that relate to the reason and comprehend the significance
of the control of the business norms. The Corporate Social Responsibility may incorporate
offering assurance to jeopardized natural life, elevating perceptive rates to the movement and
tourism shoppers dealing with cultural and social value. About the present undertaking we can
give a case of an extensive Corporation like Thomas Cook. Thomas Cook has been the first to
make the idea of a bundle occasion so as to advance social duty and they claim to be as moving
today also. The organization additionally propelled a One Millions Heats Program to advance
the connection between the representatives and the clients. For satisfying this duty, any business
would require commitment of worker and assets for beneficent purposes (Ukpabi et al., 2017).
Tourism organizations can set their goals to ration legacy, natural sources and other social
resources towards conveying their Corporate Social Responsibility.

Conclusion
As per the assignment the important aspects related with the health and safety and the protection
of the work that includes legislation and ethics have been discussed above. The legislation and
regulations in the field of travel and tourism provided a knowledge of equality through several
acts. The legislation specially describe about the decision-making thought process in any
situation of ethical dilemmas. CSR in travel and tourism sector used for the wellbeing and
sustainable development.

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