Business Ethics in Travel and Tourism Sector

Added on - Jan 2020

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Legislation and Ethics in the Travel and Tourism Sector
Table of ContentsIntroduction............................................................................................................................2Task1 Understanding legal & regulatory frameworks in travel & tourism industry...................21.1Explaining the legal & regulatory framework of travel & tourism industry...........................21.2 Discussing laws governing air, surface & sea transport lying within legal & regulatoryframework..............................................................................................................................3Task 2 Understanding prevalent legislations & regulations governing health & safetystandards and security parameters in travel & tourism industry..............................................42.1Evaluating the implications of health & safety and security legislations of travel & tourismindustry...................................................................................................................................42.2 Analyzing legislations with respect to equality..................................................................5Task 3 Understanding the legislations of consumer protection prevalent in travel & tourismindustry...................................................................................................................................63.1Explain contract legislation in relation to travel and tourism customers.............................63.2 Explaining consumer protection legislations for customers of travel and tourism sector...7Task 4 Understanding business ethics role prevalent in travel & tourism industry..................94.1 Identification and analysis of ethical dilemmas of a large Corporation..............................94.2 Analysis of CSR activities of the Corporation.................................................................10Conclusion...........................................................................................................................10References...........................................................................................................................12
IntroductionLegal and regulatory framework of travel and tourism covers so many aspects depending onthe different parties involved in it. It falls under the preview of Tourism Act 1969; Travel Act1985and Package Tour Regulations 1992.There is surface law, sea law and air law inrelation to the carriage of passengers within the legal and regulatory framework. There arealso impacts of the principles of health, safety and security legislation on the travel andtourism sector. It falls under the legislation that relates to equality and the contract legislationin relation to travel and tourism customers. Customers are also protected under summerprotection legislation in relation to safeguarding the interest of the customers. Travel andtourism businesses cannot only go for profit making. These organisations have CorporateSocial Responsibilities with the objective to contribute towards betterment of the society. Thepresent study therefore would help us in understanding the various aspects of the travel andtourism industry and the organizations operating within that industry. It will also be beneficialin understanding the rules, regulations and legislations governing the travel and tourismindustry in a better way (Mok, Sparks and Kadampully, 2013).Task1 Understanding legal & regulatory frameworks in travel & tourism industry1.1Explaining the legal & regulatory framework of travel & tourism industryThe tourism industry and the legislation are connected to each other in a number of ways.There are so many parties involved in tourism industry like suppliers, customers, contractorsetc. When these parties interact between one another, the role of legislations becomessignificant. If we take the example of a restaurant that serves food to the customers, thatfalls under the legal and regulatory framework of legislations regarding the factors involvedin it like hospitality, food quality, and behaviour of the customers. As travel and tourismindustry is a growing industry, it covers following under tourism legislations:i) Tourism Act, 1969This Act focuses on the tourism organizations and their coordination as specified by “BritishTourist Authority”ii) Transport Act, 1980 & 1985This Act controls and regulates national & private bus transport companies along with theirroutes.
iii) Package Travel & Tour Regulations, 1992This regulation controls delivering of responsibilities of tour operators to their customers.The objectives of these legislations were mainly to promote standard procedures toregularize the tourism industry defining rights and obligation of the parties involved in it.Tourism laws are also affected by “Health and Safety Commission”,”International AirTransport Association”,”Strategic Rail Authority”,”Civil Aviation Authority”iv)Development of Tourism Act 1969It has enacted rules, regulations and laws for regulating tourism industry in UK. It alsoestablished BTA (British Tourist Authority) along with tourist boards in places like England,Scotland etc.Further, there are multiple laws that govern travel and tourism industry in UK.Unfair Trading Regulation 2008It safeguards the interests of the travel customers from unethical, unfair and misleadingtrade practices in tourism industry.Health and Safety LegislationsIt protects customers from existing and potential risks at place of work. It has stipulated andlegally imposed duties and responsibilities for employers as well as employees.Licensing Act 2003This Act is responsible for providing license for sale of alcohol.HSE (Health and Safety at Work Act 1974)It is the sole legislation governing the health, safety and security of employees in UK. Itsafeguards the interests of the employee stipulating duties and responsibilities foremployees as well as for the employers.Health and Safety CommissionUnder this Health and Safety Act 1974 was enacted to regulate the duties, obligations andresponsibilities of employees and their employers at place of work.Strategic Rail Authority or SRA
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