Legislation And Ethics | Travel and Tourism Industry

Added on - 17 Dec 2019

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LEGISLATION ANDETHICS
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1...............................................................................................................................................11.2...............................................................................................................................................2TASK 2............................................................................................................................................42.1................................................................................................................................................42.2................................................................................................................................................5TASK 3............................................................................................................................................63.1................................................................................................................................................63.2................................................................................................................................................8TASK 4............................................................................................................................................94.1................................................................................................................................................94.2..............................................................................................................................................10CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12
INTRODUCTIONTravel and tourism is one of the most popular industries at global level which createsmaximum revenues and also employment opportunities. This creates a special importance oftourism industry in world market. The whole governance of this sector is guided by some lawsand acts which are necessary to comply with. These laws act as guidelines for entire industry sothat no unfair practice can be exercised. Government has enacted laws for various areas thatdefine rules for all divisions that cover cited industry. For instance, health and safety,transportation laws and other kinds of ethical considerations which help in maintaining basicmorals of tourism sector (Aksoy, 2010). So, it is necessary for all business firms to follow everysuch governing laws so that customers can be provided quality services and no barriers canhamper progress of travel and tourism body. Apart from this, laws also give protection toconsumers so that no party can be victimized on the basis of unfair practices of travel andtourism. In present report, varied areas of travel and tourism industry has been focussed in whichimportance of all mentioned laws will be discussed. Moreover, the moral and ethical practicesthat should be complied by industries are also given a due consideration in entire report which isbased on different scenario of Portugal and Caribbean tourism (Banerjee, 2012).TASK 11.1The industry of travel and tourism sector is administered by the government so thatvarious rights of consumer can be preserved against unfair means of practices. All companiesand business organisation indulged in this industry are responsible to give fair and satisfyingservices to customers. There is an association of travel and tourism industry in Britain that isABTA which takes care of all issues and problems related to tourism. This includes bookings,insurance and similar kind of processes so that customers do not face any issuers related to theirtravels. Some other bodies that govern processes elated to tourism sector are (IATA)International Air Transport Association, Civil Aviation Authority (CAA), Solicitors Regulationauthorities (SRA) and so on (Cuevas, 2011). Besides this, each firm is have responsibility ofgiving high quality services to customers as per their needs. Every customer pays a large amountfor leisure activities, so organisations should ensure that they can provide services in full value oftheir money. Health and safety at work act, 1974 was enacted by law to support all bodies that1
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