Report on Legislation and Ethics in Travel and Tourism Sector

Added on - Dec 2019

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LEGISLATIONANDETHICS1
TABLEOFCONTENTSIntroduction..........................................................................................................................................3Task 1 Understand the legal and regulatory framework in the travel and tourism sector....................31.1 Explain the legal and regulatory framework of the travel and tourism sector...........................31.2 Discuss surface, sea and air transport law in relation to the carriage of passengers within thelegal and regulatory framework.......................................................................................................4Task 2 Understand legislation and regulation relating to health, safety and security in the travel andtourism sector.......................................................................................................................................52.1 Evaluate the impact of the principle of health, safety and security legislation on the travel andtourism sector...................................................................................................................................52.2 Analyze legislation that related to equality................................................................................6Task 3 Understand consumer protection legislation in relation to the travel and tourism sector.........73.1 Explain contract legislation in relation to travel and tourism customers...................................73.2 Explain consumer protection legislation in relation to travel and tourism customers...............7Task 4 Understand the role of business ethics in the travel and tourism sector...................................84.1 Analyze ethical dilemmas faced by the travel and tourism sector.............................................84.2 Analyze the Corporate Social Responsibility (CSR) policy of a specified travel and tourismbusiness............................................................................................................................................9Conclusion............................................................................................................................................9References............................................................................................................................................92
INTRODUCTIONAny organization that conducts business on larger scale needs to consider legal andregulatory aspects for protecting the interest of customers (John Wiley and Sons.Quinn, 2012). Thestudy has been describing surface, sea and air transport law in relation to the carriage of passengerswithin legal and regulatory framework in travel and tourism sector. In order to protect the interest ofcustomers, it is essential for the service providers to consider principles of health, safety andsecurity while delivering them different types of services. Legal and unethical issues are increasingin contemporary scenario; thus for such purpose, all the organizations are complying to differentacts and legislations. Alongside, several ethical dilemmas are also mentioned which are being facedby the travel and tourism sector in different service provisions. Every business in modern era isinvolved in Corporate Social Responsibility which further assists them to derive support from thesociety; hence considering this, CSR practices of Intercontinental hotel have been stated in thepresent research.TASK1 UNDERSTANDTHELEGALANDREGULATORYFRAMEWORKINTHETRAVELANDTOURISMSECTOR1.1 Explain thelegal and regulatory framework of the travel and tourism sectorTravel and tourism sector have introduced several laws and legislations which aremandatory to consider for every entity that operates business in the same sector. Under the samesector, various entities have entered which provides strategic directions to rail authority. Theauthority is being determined under transport act 2000 for the purpose of delegating properdirections to the railway industry (Barth and Hayes, 2006). Reason behind establishing the authorityis to provide better services to the customers when they visit different places through railways andother transportation modes. Apart from this, another regulatory mechanism that operates in the samesector is Health and Safety Commission of UK. The commission ensures that all the services areintegrated with quality aspects. This also provides specific guidelines to the employees to managethe services as per the interest of customers and regulatory aspects. The regulatory body is alsoentitled to secure the interest of government departments and staff members who all are associatedwith the tourism sector (Baum, 2012).Furthermore, other entity that is involved in it is air transport association that consists ofmore than 268 airlines in overall airline sector. The authority gives major priority on safety andsecurity aspects of the passengers while they fly from one place to another. The Parliament of UKhas introduced several legislations for consumers and that provides civil rights to the consumers3
where in they should be protected as per the rights and duties (Carlsen and Andersson, 2011). Thementioned provisions are required to consider for all the entities and they should comply to thesefor managing legal and ethical aspects into account. In similar context, criminal law is also passedso as to reduce the amount of issues and cases prevailing related to different service provisions. Thisalso ensures that the society is protected from all sorts of harms and hazards. With regards to this,organizations are required to promote healthy industrial relations so that employees can be managetheir duties and responsibilities in adequate manner (Constanti and Zopiatis, 2007). Similarly, thegovernment has also established a public body where local people are authorized to protect thetourists while they get engaged into illegal and unethical practices.Development of tourism act 1969 needs to be followed in travel and tourism industry as theact lays down rules and regulations for the specific industry. This legislation is followed in UK andthe act establishes British tourist authority and tourist board for England and Wales. This includeslaws so as to reduce the issues related to environment protection along with health and safetyaspects of the tourists (Nelson and Trevino, 2010). Laws related to IPC and CRPC should befollowed adequately so as to protect the interest of all the clients. In such respect, Consumerprotection from unfair trading regulation 2008 ought to be followed where in consumers should beprotected from any misleading and unfair commercial practices.Further, Licensing Act 2003 should be followed especially at the time of selling alcohol inthe premises. Travel and tourism industry is also required to consider Data Protection Act 1998where in data about each and every aspect related to customer and service provision should berecorded and maintained in adequate manner. Railway Act 1993 is yet another regulation thatshould be considered while delivering railway services (Quinn, 2012). Rail office has the power toregulate and prevent the abuse of dominant position and in the same act; there are several changesthat have been made related to protection of consumer's interest. ABTA (Association of BritishTravel Agency) deals with travel agents and travel operators and the association have the controlover the travel agents.1.2 Discuss surface, sea and air transport law in relation to the carriage of passengers within thelegal and regulatory frameworkSeveral norms, legislations and regulations have been introduced by British Government formanagement of sea, surface and air transport. All such entities have to make sure that organizationsinvolved in the same facet are complying to general laws (Cooper, 2008). In the subsequent section;major purposes of all such entities have been discussed.Air transport: Organizations engaged in air transport have been managed under the4
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