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Legislation & Ethics in the Travel & Tourism
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Added on 2020-01-07
Legislation & Ethics in the Travel & Tourism
Added on 2020-01-07
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Legislation & Ethics in theTravel & Tourism Sector
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1TASK 2............................................................................................................................................12.1 Impacts of the principles of health, safety and security legislation on the travel andtourism sector with reference to a UK tour operator and travel agency.....................................12.2 Legislation that relates to equality with reference to a UK tour operator and travel agency3TASK 3............................................................................................................................................43.1 Contract legislation in relation to travel and tourism customers...........................................43.2 Consumer protection legislation in relation to travel and tourism customers.......................5TASK 4............................................................................................................................................74.1 Ethical dilemmas faced by the travel and tourism sector......................................................74.2 Analysing the Corporate Social Responsibility (CSR) policy of a specified travel andtourism business..........................................................................................................................9CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONTravel and tourism can be determined as one of the key industries that contributeseffectively towards economy of the country (Reddy, York and Brannon, 2010). Further, it alsoincreases employment rate and improves the living standards. With time, there are many changesthat ha taken place in this sector. People prefer to visit different countries in order to experiencethe culture and costumes that are being followed. According to the World Travel & TourismCouncil, the rate of tourism is increasing and its also booming Britain in positive manner.Compared with all the countries around the world, Britain stands 7th as per number of visitors.One of the most effective strategy applied by this market is implementation of technology thathas helped people to reach out different places and their preservation of historic events has letthem to attract travellers around the world (Scott, 2011). This reports covers legal and regulatoryframework of the travel and tourism sector with reference to England and Wales. Further, itcovers impacts of the principles of health, safety and security legislation on the travel andtourism sector with reference to a UK tour operator and travel agency. Lastly, it also includesCorporate Social Responsibility (CSR) policy of a specified travel and tourism business.TASK 1Covered in PPTTASK 22.1 Impacts of the principles of health, safety and security legislation on the travel and tourismsector with reference to a UK tour operator and travel agencyIt is important for allthe organization within UK tofollow effective principles ofsecurity, safety and health.Further, it is the responsibilityof organizations to make surethat they protect the life oftravel and develop them highOccupiers liability act 1984:In order t perform any type ofactivities it is essential to haveproper equipments so thatwork can be performed. In thiscontext, it is essential for themanagement to make sure thatall type of equipments areHealth and safety act 1974: Inaccordance with this act, it isimportant for the firm toprovide their employees witheffective training so that theywill be able to perform theirpart of work efficiently andproper safety is delivered to1
quality services. With thisrespect, there are different setof acts that has to be followedand they are as follows:Data protection act1998: As per this law, it isimportant to make sure that allthe information that iscollected from customers byorganization should not bemisused. Further, firms shouldbe proper system so that theywill be able to protect themand safeguard them. Moreover,it also acts as a liability inwhich if personal informationis disclosed to anyone. In case,any of the workers needspersonal information of anyclient, then they need to getprior permission for theirseniors. provided and adequate safetyis provided to employees. Thisis to ensure that any type ofunfortunate event does nottake place and life of client isprotected. In case any type ofinjury or loss has occurred dueto negligence of client, thenorganization will not be liable. Duty of care andvicarious liability: All theresponsibility or roles that areconsidered or one that isdetermined by the organizationshould be fulfilled. It becomesa liability if arrangement is notmade considering propersafety to clients. On the otherhand, as per the vicariousliability act, in can any mistakeis caused by employees withthe organization, then itbecomes a liability to the firm.All the roles andresponsibilities are given byemployer and when employeesdoes not perform their rolesefficiently, then it affects theemployers and they will beliable. people. For this purpose,workers should be providedwith all type of equipmentsand to use them efficientlythey should be given training.Further, workers should beprovided with health and safeworking environment. Itbecomes liability for theorganization if they do not takeup proper steps in order todevelop workers with safeworking environment. On theother hand, it workers does notperform effectively and mademistake and get injured, thenthey can not claim forcompensation towards thedamage caused to them. 2
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