Legislation And Ethics In The Travel And Tourism Sector | Report
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Added on 2020-02-14
Legislation And Ethics In The Travel And Tourism Sector | Report
Added on 2020-02-14
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Legislation and Ethics in the Travel and TourismSector
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3TASK 1 UNDERSTAND THE LEGAL AND REGULATORY FRAMEWORK IN THETRAVEL AND TOURISM SECTOR..............................................................................................31.1 Legal and regulatory framework for travel and tourism sector.............................................31.2 Surface, air and sea related transport law in terms of carriage of passengers within legaland regulatory framework............................................................................................................4Task 2 Understand legislation and regulation relating to health, safety and security in the traveland tourism sector............................................................................................................................52.1 Impact of principles of health and safety on travel and tourism sector.................................52.2 Legislation that relates to equality.........................................................................................6Task 3 Understand consumer protection legislation in relation to the travel and tourism sector....73.1 Explaining contract legislation in relation to travel and tourism customers..........................73.2 Explaining consumer protection legislation in relation to travel and tourism customers......8TASK 4 understanding the role of business ethics in the travel and tourism sector .......................94.1 Analysis of ethical dilemmas experienced by travel and tourism sector...............................94.2 Analysing the corporate social responsibility (CSR) policy of particular travel and tourismorganization................................................................................................................................10Conclusion ....................................................................................................................................11References......................................................................................................................................12
INTRODUCTIONTravel and tourism industry is one of largest business domains in the UK and has largestshare in the UK GDP. There is a large regulatory framework related to this industry whethermode of transportation is sea, air or land. In this report, rules and regulations are discussed indetail. Along with this, legislation related to equality is explained briefly. In middle part of thereport, contract legislation in relation to travel and tourism customers is discussed in detail. Inend part of the report, types of ethical dilemma faced by firms operating in travel and tourismsector are discussed in detail. Along with this, CSR policies of the firm are also described briefly.TASK 1 UNDERSTAND THE LEGAL AND REGULATORY FRAMEWORKIN THE TRAVEL AND TOURISM SECTOR1.1 Legal and regulatory framework for travel and tourism sectorThomas cook requires to strictly follow all the relevant rules and regulations that arerelated to travel and tourism industry. If same will not be strictly followed then regulatoryauthorities have a right to file a case against the firm. Hence, in order to run business smoothlywithout any problem, it is very important for Thomas cook to follow all the relevant rules andregulations of the business. It has been observed that in UK, there are strong rules which areapplied strictly by the relevant authorities. This is because mentioned industry has highest sharein the UK GDP and if there will be strict rules then same will be operated in a proper manner inthe UK. Travel and tourism industry is serving people whether they are foreigner or domestic andit is very important to ensure their safety and wellbeing in UK (Erkuş-Öztürk and Eraydın,2010). Hence, with passage of time, many new amendments are made in current law. Travel agencies strictly need to follow these rules and regulations very tightly. There aredifferent modes of transportation like air, water and land as well as rules and regulations areprepared separately for these models of transportation. If we look at transportation act 2002 ofUK then it can be seen that there are strict provisions related to trains. In other words, it can besaid that in railway, there are provisions which are related to people safety and cleanness in therailway compartments. As per the law, it is the liability of railway administration to make surethat all the services will be available on time to the passengers (Lew, 2011). In UK, there is ahealth and safety commission which prepares rules and regulations related to hygiene in trains. 3
This commission also prepares rules related to services that are delivered to thecustomers on train. It is the liability of UK government to make sure that good quality of servicesare provided and rules as well as regulations are strictly followed on all modes of transportwhether they are water, air or land. In UK, there are many rules related to safety of passengers onall modes of transportation. However, government can prepare some more rules related to safetyof employees. This will help government in ensuring that life of people will remain safe whilevisiting on any mode of transportation. Some of the rules with which firms are operating in traveland tourism sector are as follows.Healthy and safety executive- This is the regulation that is related to both the employerand employees. In same, rights and obligation related to both entities are determined bythe law. It is responsibility of the firm to make available all the safety related equipmentto the employees (Yang, 2010). In case of any misfortune event, they can protect theirlife. Similarly, it is liability of the employees to adopt all safety related equipment. Ifemployer does not provide any equipment and any misfortune event takes place thenemployer will be liable to pay compensation amount.Health and safety commission- It is a law in which health and safety issues that arerelated to travel and tourism industry are covered. Under this law, employer andemployees have to operate within determined rules and regulations. Failure to complywith law may invite penalty from regulatory authorities.International air transport association: It is an institute that was developed atinternational level. It governs operation of airlines companies across the world. Itprepare rules that make air transport easy and flexible among the nations.Strategic rail authority: It is an authority which regulate rail industry of the nation tolarge extent. In past years many amendments are made in railway act in relation to issueof license to the firms. Apart from this, many changes are bring in law in order to protectinterest of people in railway.1.2 Surface, air and sea related transport law in terms of carriage of passengers within legal andregulatory frameworkIn UK, all modes of transportation whether it is air or land are used at large scale. Rulesand regulations that are related to different modes of transportation are as follows.4
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