Diploma in Adult Care: Communication and Confidentiality

This document discusses the importance of communication and confidentiality in the field of adult care. It covers topics such as the reasons people communicate, the impact of communication on relationships, managing challenging situations, promoting effective communication, barriers to communication, using communication skills in complex situations, accessing support for effective communication, the purposes and principles of independent advocacy, and the tension between maintaining confidentiality and disclosing concerns.

Diploma In Adult Care

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1.1 Identify the different reasons people communicate..............................................................1
1.2 Explain how communication affects relationships in the work setting.................................2
1.3 Explain ways to manage challenging situations....................................................................2
2.2 Describe the factors to consider when promoting effective communication........................2
3.1 Explain how people from different backgrounds may use and/or interpret communication
methods in different ways...........................................................................................................3
3.2 Identify barriers to effective communication........................................................................3
3.5 Explain how to use communication skills to manage complex, sensitive, abusive or
challenging situations and behaviours. ......................................................................................4
3.6 Explain how to access extra support or services to enable individuals to communicate
effectively....................................................................................................................................4
3.7 Explain the purposes and principles of independent advocacy.............................................5
3.8 Explain when to involve an advocate and how to access advocacy services. ......................5
4.1 Explain the meaning of the term confidentiality...................................................................5
4.3 Describe the potential tension between maintaining an individual’s confidentiality and
disclosing concern.......................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Diploma in Adult care can be understood as competence based qualification for the one
who work and study within Health and Social Care. It is necessary because it helps to enhance
the level of skills and knowledge which helps individual to deal with different situation which
arises in front of them. In context of the file, various topics will be explained which will be
related with communication. There will be discussion that communication affects the
relationships in the work setting, barriers will be explained and also topic related to
confidentiality will be discussed.
MAIN BODY
1.1 Identify the different reasons people communicate
In today's era it is necessary for every individual that they must communicate because
it helps to solve number of issues which people face on daily basis. There are number
of reason that people like to communicate with other in order to support individual
needs and some of the reason are mentioned below:
 Sharing ideas and information- There are number of reason in which people
wants to share there ideas and thoughts with any of the other person and in that
case they are required to do communication. Effective communication can
help individual to share there ideas and informations.
 Finding the individual likes and dislikes- There are some of the condition
where people like to find that what are there likes and dislikes of an
individuals. It is also one of the reason that people involve themselves into
communication (St Pierre, Hofinger and Simon, 2016).
 Taking advice as per the requirement of situations- In some of the situation
people like to take advices from other people and for that it is necessary that
they must present there points that what are those points where they need to
take advices with the help of effective communication.
 For giving Instructions- Communications can be also done for the purpose of
giving instructions. Here, it is necessary that while giving instruction people
should try to find that best possible way of communication because that will
be the key source through which the person who is listening to the instruction
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can work accordingly.
These are some of the reason that people like to communicate and even this
helps them in number of occasions for achieving personal milestones.
1.2 Explain how communication affects relationships in the work setting
In current scenario, communication is one of the most important thing for any of the
individual for achieving personal milestones (Murray and et. al., 2015). It is
understood that any of the organisation, communication can be the effective way
through which employees can perform there task in best possible manner. It can be
one the way through which any of the conflicts can be sorted out in best possible
manner. It can supports the individuals when they are recording the important
informations. It can affect in building the health relations among the colleagues. It is
one of the process which help to develop any of the process within the organisation to
find the conclusion.
1.3 Explain ways to manage challenging situations.
It can be said that communication can be one of the way through which any of the
challenging situation can be solved as it helps to generate the idea related to the
situation. Secondly, whenever any of the challenging situation arises it becomes
important that person should try to find the main facts that what are the reason that
problem have raised. Then, it is important that plans and policies should be developed
which can provide the guidelines that how any of the matter can be tackled in the best
possible manner.
2.2 Describe the factors to consider when promoting effective communication
There are number of factors which are required to be considered while
promoting the effective communication because it is the only way through which
goals and targets can be easily accomplished. Some of the factors which are needed to
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be considered is explained below:
 Environment- It is necessary that person should do communication at suitable
place where there is no disturbance because any of the disturbance place can
create lots of issues for the person (Brady and et. al., 2016).
 Basic needs- For having any of the healthy communication, it is necessary that
person should fulfil their basic needs and it includes hunger, tired as well as
thirsty and many more.
 Language- For the purpose of healthy communication it is necessary that
there must be common form of language to be used so that communication can
be done effectively.
 Attitude- If any of the person have different attitude that the points, views
which are being given by the individual are different from their then in that
situation there might be communication gap.
These are the factors that are needed to be considered for the purpose of
promoting the effective communication. Whenever any of the person will try to focus
all of this factors then they will be able to deal discussion the topics that an individual
want to do.
3.1 Explain how people from different backgrounds may use and/or interpret
communication methods in different ways
There are different people who comes from different culture, tradition due to which
they might face number of problems at the time of doing effective communication.
People working together who came from different part of the world might have to face
issues in interpreting the communication because there language might different in
number of occasions (Arnold and Boggs, 2019). The best way to do communication in
this situation is that people can do verbal communication or try to use common
language because it can be the best way to do communication in different ways.
3.2 Identify barriers to effective communication
There are number of reason due to which people might have to face number of
problem while doing communication. It is necessary for for any of the individual to
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find the exact reason due to which there is a communication gap. Some of the
communication barriers are mentioned below:
 Use of Jargon- This are complicated terms are used by professional bodies
which create problem for individual to understand. It is one of the main reason
which comes under the barriers of effective communication.
 Lack of Attention, interest- There are number of situation where people
doesn't want to give attention to their work, neither they have the interest in it
due to which people have to face lots of problem for doing the communication
in effective manner (Communication Barriers, 2018).
 Differences in perceptions and viewpoints- Whenever multiple number of
people sit together, it has been found that they have different viewpoints due to
which conflict arises between them. Here, nobody wants to listen to any of the
person's viewpoints due to which people are unable to doe effective
communication.
 Cultural Differences- It is also one of the reason that people have to suffer
because people coming from different culture are unable to express there
viewpoints in fronts of other which creates problem in effective
communication.
 Language Differences: The main reason that people faces the problem in
doing the effective communication is language difference because there are
number of people who comes from different part of the world where they
speaks different languages.
 Physical Barriers: There are number of occasion where people are unable to
do proper communication because of distance available between sender and
receiver. Although, modern technology often serves to reduce the impact of
physical barriers but still it is also one of the reason behind ineffective
communication (Britto and et. al., 2017).
Theses are some of the reason due to which people are unable to do effective
communication and even it is one of the reason which has been creating issues in
accomplishing the number of goals which individual want to achieve.
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3.5 Explain how to use communication skills to manage complex, sensitive, abusive
or challenging situations and behaviours.
It is one one of the situation where conflicts might arises due to which it is necessary
to deal the complex situation in best possible manner. To deal with complex situation,
it is necessary that person should try that make the habit that they are going to listen
the points that can be one of the best points through which any of the complex
situation can be dealt. Secondly, it is crucial that everybody should be given the
opportunity to express there viewpoints because that can help the person to understand
the detail situation about the case (Feo and Kitson, 2016). Also, to deal with this types
of situation person can try that how they can avoid to the situation by holding off the
conversation till the situation comes under control.
3.6 Explain how to access extra support or services to enable individuals to
communicate effectively.
There are number of way through which any of the individual who can enable
to communicate effectively. The main to deal is that person should try to work on
themselves that how they can enhance there communication skills because it can be
the best way through which communication can be done effectively. Also, there is the
option that any of the workforce can try to identify the source of information because
that will give them the idea that what types of communication is required.
3.7 Explain the purposes and principles of independent advocacy.
Independent advocacy is a service that helps to ensure that an individual is
getting the opportunity to express their viewpoints when any of the decision are being
made against them. Here, advocate are the one who try to fin all of the points that any
of the individuals wants to express (Kurtz, Draper and Silverman, 2017). They are the
one who works as the mediator in this situation for sorting out there issues with the
help of effective communication.
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3.8 Explain when to involve an advocate and how to access advocacy services.
Advocate are required in number of situation for any of the individuals because they
are the one who can sort out any of the issues which people faces in there life. Some
of the situation when people can take the help of advocate in there life are explained
below:
 to understand the situation so that they can deal with it for solving out the
issues.
 For the purpose of understanding the situation and taking the best possible
decision on behalf of them.
 Challenge plans that have been made on their behalf if they do not agree with
them.
 When any of the person wants to express there viewpoints
 Advocates are also required in the situation where any of the person wants to
sue any of the third party (Austin and et. al., 2015).
 They are also required in the situation when any of the person are suffering
from the problem related to legal issues.
These are some of the situation in which any of the person might required the help of
advocate because they can easily help to tackle with those situations.
4.1 Explain the meaning of the term confidentiality
Confidentiality can be explained as the state where an individual or a team is required
to keep other personal information safe and secured. Here, some of the important
information are being share with the person who are close to them and if in any of the
situation person fails to keep secret then there is huge possibility that conflicts might
arise. Confidentiality is important because there are number of condition where people
might don't trust any other people. For example: XYZ Ltd have conducted the
business meeting where they have made plans and policies that how they will work
for accomplishing the policies. But, one of their director have a connection with the
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rivalry firm of XYZ and he have shared all of the plans and confidential information
with them then in this situation XYZ have to suffer from huge losses. The term
Confidentiality works in each and every place because there are some of the
information which should not be shared in any of the condition and if it has been done
then huge problem might arise upon the one who have shared the information (Coyne
and et. al., 2016).
4.3 Describe the potential tension between maintaining an individual’s confidentiality
and disclosing concerns
There are some of the situation where people do not want to share there
personal information with any of the other person because that might create issues in
future. But, it is necessary that it some of the circumstances information need to be
shared with senior members. For example: ABC is suffering from any of the serious
medical issues but patient wants that doctor should not share with his family member.
It means that it is one of the confidential information. Here, it is necessary for the
doctor that they must disclose the medical issues with the family member of ABC
because they are the one who can give there best to support him for recovering from
medical issues (Wiener and et. al., 2015). So, it can be said that there are number of
circumstances where information are being shared to keep as a confidential but due to
some circumstance people discloses it. It can be said that it is one of the reason person
feels tensed while sharing the confidential information with any of the other person.
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CONCLUSION
From the above file, it can be concluded that effective communication is much and more
important if any of the person wants to accomplish there goals. People like to do communication
with other people because they want to share there view points and express there emotions by
sharing with other people. Secondly, there are number of situation where are unable to do
effective communication but it is important that they must make the habit of listening because
that can be one of the way through which communication can be done effectively. Advocates can
plays the supportive role to express the viewpoints of any of the individual whenever they want
it. There are some of the information which person shares with other person and that should be
kept as a secret.
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REFERENCES
Books & Journals
Arnold, E. C. and Boggs, K. U., 2019. Interpersonal Relationships E-Book: Professional
Communication Skills for Nurses. Elsevier Health Sciences.
Austin, C. A. and et. al., 2015. Tools to promote shared decision making in serious illness: a
systematic review. JAMA internal medicine. 175(7). pp.1213-1221.
Brady, N. C. and et. al., 2016. Communication services and supports for individuals with severe
disabilities: Guidance for assessment and intervention. American journal on intellectual
and developmental disabilities. 121(2). pp.121-138.
Britto, P. R. and et. al., 2017. Nurturing care: promoting early childhood development. The
Lancet. 389(10064). pp.91-102.
Coyne, I. and et. al., 2016. Interventions for promoting participation in shared decision‐making
for children with cancer. Cochrane Database of Systematic Reviews, (11).
Feo, R. and Kitson, A., 2016. Promoting patient-centred fundamental care in acute healthcare
systems. International Journal of Nursing Studies. 57. pp.1-11.
Kurtz, S., Draper, J. and Silverman, J., 2017. Teaching and learning communication skills in
medicine. CRC press.
Murray, E. and et. al., 2015. Changing patterns of parent–teacher communication and parent
involvement from preschool to school. Early child development and care. 185(7).
pp.1031-1052.
St Pierre, M., Hofinger, G. and Simon, R., 2016. Crisis management in acute care settings:
human factors and team psychology in a high-stakes environment. Springer
International Publishing.
Wiener, L. and et. al., 2015. Threading the cloak: palliative care education for care providers of
adolescents and young adults with cancer. Clinical oncology in adolescents and young
adults. 5. p.1.
Online
Communication Barriers. 2018. [Online} Available Through:
<http://phicare.com/competencies/communicationbarriers.php>
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