Detailed Business Analysis Report: TELS Transport Company, Level 5

This report provides a comprehensive analysis of TELS Transport, a UK-based logistics company. It begins with an examination of the external business environment using PESTLE analysis, identifying political, economic, social, technological, environmental, and legal factors impacting the company. The internal environment is then assessed through SWOT analysis, highlighting strengths, weaknesses, opportunities, and threats. Porter's Five Forces model is applied to determine the competitive landscape. The report further explores two crucial management practices: training and development, and employee relations, and their significant impact on employee performance within the organization. The study emphasizes the importance of these practices for enhancing employee skills, fostering a positive work environment, and ultimately driving business success for TELS Transport.

Level 5 Business
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1) Business environment of organization by using the tools .....................................................1
2) Two management practices that huge impact on employee performance .............................4
TASK 2............................................................................................................................................6
1) Personal skills audit and its development ..............................................................................6
2) Professional Development for new skills, knowledge and competences requires in
workplace ...................................................................................................................................7
CONCLUSION ..............................................................................................................................8
REFERENCES ...............................................................................................................................9

INTRODUCTION
The organization and coordination of the actions of the company in relation to
accomplish defined gaols. On other side, managers who have power and duties to the create
decisions and oversee the business. Business management are fields dedicated to organizing,
evaluating and planning different kinds of business operations (Scarborough, 2016). This study is
based on the TELS is the transport company in the UK which provides full range of global
logistics services involving heavy haulage in the UK. Report will explain business environment
by utilising the PESTLE analysis, SWOT analysis and Porter's five Force model. It will evaluate
the professional development plan to new skills and competencies for particular job role.
Furthermore, study will explain the two management styles which have large impact of the
employee performance.
TASK 1
1) Business environment of organization by using the tools
PESTLE Analysis
This model help to determine the external environment factors which impacts on the
operations of TELS transport company. These factors are such as followed:
Political Factors: The political point of view is in-depth established in the attributes of
political theory and stable system of governance ensures that there is level of uniformity in its
politics. The political system risks is highly influenced on the logistics transport company like
TELS. These factors effect on operations of company in the country (Nuthall, 2018). Due to
political increase and global economic recession which influences on business negatively.
Economic Factors: It involves inflation rate, saving rate, growth rate, foreign exchange
rate and economic cycle. These factors influenced on activities of TELS which is operated in
logistics transport company. It involves unemployment rate, disposable income of consumer
which directly or indirectly impact on demand and purchasing power of consumers in the
country. Import and export services are major indicators of economic growth in the UK.
Social Factors: The perception and attitudes towards company can influence the sales of
TELS. If the people of particular nation realise goods based on their nations of origin and prefer
utilising the localised services, this percept can cause large losses for company (Oey and
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Nitihardjo, 2016). The geographic type of nation where products are not delivered on time
because the nation is inclined to whether disruption.
Technological Factors: It includes technological advancement, innovation which highly
influenced on operations of logistics transport company like TELS. Technology is very essential
part of logistics that help to manufacturing the powerful vehicles in the business. The
advancement of technology aid to increase sales and profits of company.
Environmental Factors: It involves green practices, carbon emission or foot prints,
waste management that directly influenced on activities of logistics transport company like
TELS. Therefore, company needs to follow all environment regulations and policies while doing
the operations of business in the particular nation (Widya Yudha, Tjahjono and Kolios, 2018).
Legal Factors: It includes employment laws, health and safety, discrimination laws and
other regulations that directly influenced on activities of logistics transport company like TELS.
Thus, company can be focused on all regulations and rules for ensuring the employees loyalty
and commitment towards the company. Selected organization has ISO 14001 certified, so that
company needs to follow all kinds of standards involves in it. This can help positive effect of
legal factors in the business.
SWOT Analysis
This analysis is determine the internal capabilities and environment of company that
influences of operation of logistics transport company like TELS. Internal capabilities and
environment factors also impact on sales and profits of business.
Strengths: The quality management system supports consumer loyalty and proves ability
to fulfil the obligation of transport company like TELS. Through this, ensuring well-timed and
certain delivery or loading to consumers all over the world (Mathooko and Ogutu, 2015). This
can be explored the strength of company. Organization also follows Corporate Social
Responsibility policy that is based on open relations towards partners and business community
and society worldwide. Strengths of company help to enhance the brand awareness in the
logistics transport industry.
Weakness: Competitors are high weakness for selected company. In the logistics
transport industry, there are many competitors which impacts on sales and profits of business.
Also, this can impact on growth and development of company within the logistics and transport
industry in the UK. Through this, company make efforts to make brand equity and awareness in
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front of consumers as compared to their competitors in the logistics transport industry (Takata,
2016).
Opportunities: Company focus on advance technology and innovation which can help to
effective operations and functions of the TELS. Company provides the heavy haulage through
maintain high quality management and competences. This can aid to growth and development of
company within the logistics and transport industry. Company create more chances for enhance
the brand awareness in the logistics transport industry.
Threats: Competitors highly focus on innovation and technological views, so that they
are provided the high quality goods and services as compared to TELS. This can highly impact
on the profits and sales of organization (Adi, 2015). Also, it effects on growth and improvement
of company within the logistics and transport industry. All kinds of threats are highly effected on
the brand awareness in the logistics transport industry.
Porter's Five Force Analysis
It is the necessary to determine the competitive advantage in the industry by the
company. Therefore, TELS needs to focus on determine the competitive edge within the
logistics transport industry. In which, five forces are involves such as:
Rivalry among existing competitors: The main operator is the number and capabilities
of challengers in the market . Many of rivals offering the undifferentiated goods and services
which will decrease market attraction (Porter’s Five Forces of Competitive Position Analysis,
2013). There are high level of rivalry among the existing competitors of TELS within the
logistics transport industry. These rivals can highly influenced on operations, sales and profits of
selected company.
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Threats of New Entrants: There are highly profitable markets that help to attract the
new entrants which decay profitability. It has strong barrier to entry to company. For instance
economies of scale, capital requirement or government policies then profitability will decrement
to competitive rate (Kharub and Sharma, 2017). This can impact on the growth and development
of existing company like TELS within the logistics transport industry.
Bargaining Power of Buyers: The price of products and services will be down, so that
buyers are highly purchase goods and services of company. This is driven by the number of
purchasers in market, significance of each single buyer to company, switching costs to the
buyers. If TELS has just few strong purchasers, they are frequently able to order terms. This can
help to increase sales and profits of company as well as higher position within the logistics
transport industry.
Threats of substitutes: It raise the probability of consumers shifting to option in reply to
prices enhances where close substitutes goods are exists (Asah, Fatoki and Rungani, 2015). This
decreases both force of suppliers and attraction of the market. Logistics scope from warehousing,
supply chain to transportation. The logistic business is speedy developing one and offer variety
of services at various prices ranges.
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Illustration 1: Porter’s Five Forces of Competitive Position Analysis
Source: (Porter’s Five Forces of Competitive Position Analysis, 2013)

Bargaining Power of Suppliers: There is low bargaining power of supplier supplier who
give for the firms are the auto mobile business that offers from light weight vehicles, forklift and
cranes. These suppliers are recovered in scarcity in the market, they are selected on their
different prices. Also, suppliers can themselves enter into the marketplace to become the
challengers and give facilities as per their own capability.
2) Two management practices that huge impact on employee performance
Business leader who can motivate their group and follow business management best
practices for success. It is the procedure by which firm gets their workers to produce the largest
outcomes with least amount of efforts utilising the resources available to them (Richards and
Gordon, 2017). In this context, there are many management practices like employee relation,
training and development, work life balance and other activities within the organisation.
Training and Development:
It is best management practice which is subsystem of company. This presents on the
development of the execution of single person and teams. Training is an educational procedure
which includes the modifying of abilities, approaches and modification of attitude and earning
more knowledge to increase the execution of workers. Good and effective training to workers
aids in their abilities and knowledge improvement that eventually aids to firm improve. It is
about understanding where employees are in the present and after some time where will reach
with their skills (Scarborough, 2016). Training and development is one of main practice of
management which refers to systematic setup where workers are guided and taught matters of
technical understanding related to the jobs. Training and development is highly impact on
performance of employees within the TELS. This can help to develop the skills and
competencies of employees within the organization. Development is to overall atomistic and
educational growth and maturity of people in managerial position in the company. The procedure
of development is in relation to displays, attitudes, responsibility, leadership and employees
relations.
Training and development is very essential for have constantly improvement of
performance of employees in the organization. It is essential to utilization of human resource,
development of abilities like time management, team handling and leadership etc., enhance the
productiveness and motivation to the employees within the TELS. For that, company also use the
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two methods of training and development like on the job and off the job training (Nuthall,
2018).
On the Job Training:
This means to method of training in which individual learns job by actually performing it.
An individual performs job and learns as well as improves expertise at the same time. This
method involves job rotation, experience, coaching, special project, understudy and
apprenticeship.
Off the Job Training:
This method is conducted in separate from job atmosphere, study material is supplied,
there is full attention on learning in stead performing and there is freedom of expression. This
method includes lectures, conferences, management games, case study, role playing and other
techniques within the company (Widya Yudha, Tjahjono and Kolios, 2018).
In order to that, TELS can be follow the both training methods for improving the
employees execution within the organisation. In on the job method, management utilised job
rotation method, because there is very less time for giving the some technical training to existing
training to existence employees as per job role. Also, management use the case study and role
playing method as training and development in the workplace. Through these methods,
management improve the knowledge and abilities of working to employees in the TELS. These
methods can directly impact on performance of employees within the organization.
Employees relations:
Employees relations means to efforts of company to handle relations among workers and
management. It is also best management practice that impact on employees performance within
company. Every single persons shares certain relations with their colleagues at the workplace.
The relationship is either warm or bad. It is essential that workers share healthy relations with
each other to deliver their best execution (Mathooko and Ogutu, 2015). A single person spends
their maximum time at the workplace and their fellow employees are the ones with whom they
spends the maximum hours in day. Employees relation means to the relationship shared between
the workers in the TELS. Therefore, management needs to follow the techniques or strategies for
build relationship between employees in the workplace.
Create working environment: It is the necessary to create the flexible working
environment for build the relationship between employees and employers in company. Through
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this, employees are working effectively and efficiently in the TELS. This can help to effective
operation and function of organization.
Effective communication: It is also necessary to effective communication between
employees and management within the company. Through this technique, workers are easily
shared information and ideas or opinions for working effectively in the TELS. This can help to
build relationship among the employees and employers in the company.
Offer career development: Company also offer career development opportunities which
can help to build relationship between employees and employers in the TELS. The lower level
employees have benefits of career development (7 Ways to Improve Employee Relations Within
Your Company, 2018). Most people are happier when they have objectives or dream to work
towards.
TASK 2
1) Personal skills audit and its development
Personal Skills audit is effective mode for single person to recognise strengths and wants
to evolve in healthy environment. This can help to identify the weak skills and competences for
future development in the company. An individual works as logistics manager in the TELS. This
can aid to identify the skills and knowledge which are needed in job role (Takata, 2016). This
can aid to improve the performance and develop skills as well as knowledge as per job role of
manager in the TELS. Logistic manager is to organise the storage and distribution of products.
They will ensure that right process are delivered to the accurate area on time and at good price.
They can also be included in transportation, inventory control and monitoring flow of products.
Strengths
 Effective time management skills.
 Great management skills.
 High information technology
knowledge.
Weakness
 Lack of leadership skills.
 Poor self confidence level.
 Poor financing skills and knowledge.
Opportunities
 Working with people from new
cultures.
 Meeting new people.
Threats
 Lack of legislation knowledge related
to IT, logistics and so on.
 Lack of knowledge about consultancy
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 Effective planning and managing
projects.
services.
2) Professional Development for new skills, knowledge and competences requires in workplace
Professional development is necessary aspect for developing the new skills, knowledge
and competences requires in the TELS. This can aid to build new skills and knowledge as per
requirement of job role that is logistic manager (Kharub and Sharma, 2017). An individual needs
to create professional development plan for their new skills and competences for effective
performance in the company.
Skills and knowledge Activities Time framework Review
Numerical and Analytical An individual needs
to read and analysis
the data as well as
make interpretation
which are useful to
the company.
An single person
developing this skill
within the 1 month as
per job role in the
TELS.
They get review
from their superiors
by analysing the
data of company.
Quick follow through It is skill of logistic
manager by which an
individual is
following up with
each element of
supply chain and
making ensuring
essential delivery of
TELS.
An single person
developing this skill
within the 1 month as
per job role in the
TELS.
They get review
from their superiors
by analysing the
data of company.
Accountability As logistic manager,
single person ready to
take accountability
for the blunders .
This position in an
An single person
developing this skill
within the 1 month as
per job role in the
They get review
from their superiors
by analysing the
data of company.
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instant job role in the
TELS.
TELS.
CONCLUSION
This report has summarised that utilization of PESTLE analysis for determining external
factors and SWOT analysis for internal factor of company. It can be concluded that Porter's five
force analysis for improving the competitive advantages of company. It can be discussed that
management utilised the training and development, employees relation as practices for
improving the employee's performance in the company. Furthermore, study has completed that
creating the personal skills audit for identified skills and knowledge as per the job role in the
firm. Also, management make professional development plan for new skills and competences for
job role in the firm.
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