The Role of Line Managers and Leaders in Employee Development in Marks and Spencer

Project Report (Part 2)

Table of Contents
Chapter One: Introduction...............................................................................................................1
Title: The role of line managers and leaders in employee development in Marks and Spencer
................................................................................................................................................1
1.1 Research Aim and Rationale............................................................................................1
1.2 Research Questions..........................................................................................................2
1.3 Research Objectives.........................................................................................................2
1.4 Significance of the Research............................................................................................2
Chapter Two: Literature Review.....................................................................................................3
2.1 Introduction of Literature Review....................................................................................3
2.2 Main Body........................................................................................................................3
2.3 Conclusion of Literature Review......................................................................................3
Chapter Three: Methodology...........................................................................................................3
3.1 Research Approach...........................................................................................................3
3.2 Research Strategy.............................................................................................................3
3.3 Research Methodology.....................................................................................................3
3.4 Research Tools.................................................................................................................3
3.5 Sampling...........................................................................................................................5
3.5.1 Identifying Population and Research Site.....................................................................5
3.5.2 Sampling Strategy.........................................................................................................5
Chapter Four: Findings....................................................................................................................5
4.1. Data analysis....................................................................................................................5
4.2. Presentation and interpretation of facts...........................................................................6
Chapter Five: Discussion...............................................................................................................12
Chapter Six: Conclusion, Recommendations and Implications for Further Research...................13

6.1. Conclusion.....................................................................................................................13
6.2. Recommendation...........................................................................................................13
6.3. Implication for further research.....................................................................................14
REFERENCES..............................................................................................................................15

Chapter One: Introduction
Title: The role of line managers and leaders in employee development in Marks and Spencer
The line managers and leaders tend to play a vital and important role within the success of
a firm by the way of supporting proper guidance and coordination in day to day business
operation to effectively meet the set business goal (Riva, Magrizos and Rubel, 2021). Further, it
has been seen that the line managers and leaders are directly responsible for managing the
individual teams and employees along with leading proper mentoring and coaching to ensure that
teams meet its target on time. Apart from this, ensuring regular training as well as supporting the
effective development and proper communication are also the key role of manager and leaders.
The current project is conducted on Marks and Spencer which is a well known British
multinational retailer the headquarter of which is located at Paddington, London, England (Saks,
2022). The Marks and Spencer is having specialisation in selling of cloths, home products beauty
items and other food items. Further, being a multinational company, Marks and Spencer is
having a huge workforce therefore; this study is conducted to review the role of line managers
and leaders in employee development in Marks and Spencer.
1.1 Research Aim and Rationale
Research aim
“To develop better understanding about the key role and responsibility of line managers
and leaders along with determining its importance in employee development”. A research
project on Marks and Spencer
Research Rationale
The selection of the current topic is seemed rationale as ensuring and leading out
continuous employee development is vital and essential for all business organization to have
higher productivity and business success. Further, undertaking and selection of the current topic
is also significant as it provide better analysis about the role of the managers and leaders in
guiding and motivating employees to support better talent management as well as ensure timely
achievement and accomplishment of set organizational (Luu, 2021). Apart from this, the
undertaking and leading out the current project is also rationale and significant from the personal
together with the academic view point of the researcher as it supports and brings out the better
understanding about the concept of employee management and development. Beside this, it also
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supports improvement within current skills and competency level which supports better future
development.
1.2 Research Questions
 What are the key responsibility of a line manager and leader within a firm?
 How a vital role is being played by the line managers and leaders in leading better
employee development within Marks and Spencer?
 Which can be the some effective ways and strategies for line managers and leaders of
Marks and Spencer that would supports better employee development and talent
management at its workplace?
1.3 Research Objectives
 To determine about the key responsibility of a line manager and leader within a firm.
 To investigate about the vital role played by the line managers and leaders in leading
better employee development within Marks and Spencer.
 To recommend some effective ways and strategies for line managers and leaders of
Marks and Spencer that would supports better employee development and talent
management at its workplace.
1.4 Significance of the Research
The undertaking of the current project is seemed significant as it ensures better
understanding about the crucial role of line manager and leader within a firm which enhances the
level of performance of employees as well as also led higher productivity. Along with this, the
current project is also significant to provide the understanding about the vital role played by the
line managers and leaders in leading better employee development thus ensures continuous
improvement within the skill and competency level and also ensures higher motivation which
support effective talent management (Penconek and et. al., 2021).
Chapter Two: Literature Review
2.1 Introduction
Literature review has been termed as the overview of the research, writing and previously
published information in order to gain better understanding as well as knowledge related to the
topic in order to conduct research work (Narayanan, Rajithakumar and Menon, 2019). In an
organisation it is very essential for manager to fulfil their responsibility in order to manage, lead,
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motivate and retain employees for achievement of the company goals. It has been determining
that employees are the most valuable asset of the company for that the leaders and manager must
make the effective strategy to engage them for personal and professional development to meet
the desired future goals. Literature Review helps the researcher to know about the negative and
positive side of the topic in order to evaluate the data in accurate manner.
2.2 Main body
What are the key responsibility of a line manager and leader within a firm?
As per the view point of the Walbridge (2020) the line manager and leader are the first layer of
the level of the management which directly interact with the employees along with accountable
for their work (Ambrosius, 2018). The main responsibility of the manager and leaders are
manage staff members of their team addition to observe, monitor and evaluate their performance,
contribution along with development. They act the mediators between top management and
workers who are working at production and lower level. They convey information and
communicate the decision taken by the management to the employees so they work according to
it for the management of the company goals (Ahmad and et. al., 2021).
They perform their practices in such a manner so the employees work in unity and
maintain the coordination among their work by communication with each other. further, the
leader measures their performance with plan in order to determine the needs of training to
employees in order to increase their skills for overall growth and development of the company.
They develop trust among workers and motivate them to step out from their comfort zone to
generate creativity in order to increase productivity and performance (Brière, Le Roy and Meier,
2021).
How a vital role is being played by the line managers and leaders in leading better employee
development within Marks and Spencer?
According to the perspective of Keeble (2021), the line manager and leaders plays most
important role in the organisation as they lead, direct and manage the employees in same
direction toward the achievement of the company goals (Kumar, 2022). The leaders use various
leadership style as per the situation to encourage employees for better working. They make their
culture favourable and positive so employees feel motivated by communicating and listening
their needs to retain them for long term. They are responsible for managing and directing the
employees for the systematic flow of work in Marks and Spencer. They make team as per the
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