Literacies and Communication for Health Care Report 2022

Literacies and
Communication for
Health Care
Case Study Analysis

Introduction
•
Self Introduction
Hello Friends this is Snigdha Acharya.
I belong to Nepal and carry a helping and caring attitude which
has been one of the reasons for taking Nursing as my career.
On technical grounds I carry a diploma degree in nursing from an
institution belonging to my origin country.
Have even served as a nurse for two years in ICU and operation
theatre in one of my country’s hospital.

Continued...
•
Overview
 Case study of Helena Gezrick, age 86 years is to be explored in the
discussion.
Non Verbal and Verbal Communication with the effective and non
effective concepts would be presented.
Verbal Communication would be done through using the SOAP format
documents for clinical handover
Non Verbal Communication would be presented through SBAR format

Analysis of Verbal
Communication
 The primary ineffective action of the nurse has
been that she mismatched the reports of the two
patients, that is of Helena with some other patient
(Andersson
et al. 2017).
 The nurse has uttered some praising words to
Helena which has been impacting her mentally
and all the fuss was created through it.
The nurse spoke to her patient loudly which is not
an ethical action to be executed by the health care
professional (Aronowitz et al. 2017).