Effective Verbal and Non-Verbal Communication Strategies in Nursing

This presentation analyzes the effective verbal and non-verbal communication strategies adopted by nurses in treating patients. It discusses the importance of communication skills for nursing students and provides insights for future improvement.

Literacy and
Communication for
Health Care

Introduction
The primary purpose of the paper is to identify and analyze the effective verbal
and non-verbal communication strategies adopted by the nurse to treat Mr.
Perkin. This analysis will be helpful for prospective nursing students or fellow
nursing students to develop their communication skills that will be helpful in the
future. Therefore, it will be helpful in making future plans to enhance various
communication strategies.
Thesis statement
The importance of Nursing Progress Note and the use and need of grief and loss
communication framework in Mr. Burnum Perkin’s transition care.

Analysis of Verbal communication strategies
adopted by the nurse
 Mr. Perkin is given a proper explanation regarding the immediate
care needed
 The nurse explained to him about the planned care
 The nurse spends time with Mr. Burnum
 The nurse makes use of credible, consistent, concise and clear
words to communicate with the patient (Pehrson et al., 2016)
 The nurse pay close attention to Mr. Perkin and listen to him
carefully

Continued…
 The nurse participates effectively in the meeting to understand
Mr. Perkin’s condition
 Verbal communication helps in building co-operation,
collaboration and relationship with Mr. Perkin
 It makes use of intervention strategy to solve the problem and
give relevant information
 The nurse delivers the message by adopting socio-economic,
culture and language status of Mr. Burnum (Holm & Dreyer,
2018)

Effective communication
strategies

Analysis of nonverbal written communication
strategies adopted by the nurse
 Mr. Perkin has been given consent and observation by the nurse
 The observations have been attended within normal parameters
(Defenbaugh & Chikotas, 2016)
 The nurse communicates its feelings and thoughts to Mr. Burnum
 The nurse also makes use of eye-contact to build a strong
relationship with Mr. Perkin
 The nurse also applies the strategy of being a good listener to
the problems faced by Mr. Burnum

Continued…
 Nurse expressed non-verbal communication through facial
expressions, posture, and gesture
 Non-verbal communication strategies help in sending strong
signals
 The nurse actively listens to the concerns of Mr. Perkin (Boles &
Baddley, 2018)
 After listening carefully, the nurse responds and concentrates
gently to Mr. Perkin feelings
 The nurse validates the interpretation with Mr. Perkin

Considering Mr. Perkin’s crisis
care
 Mr. Perkin must be provided with backup care
 The nurse must review management and medication
 The healthcare setting must provide grief support through
support groups and counseling
 The nurse must support and teach family caregivers (Worswick,
Dimic, Wildgrube & Priebe, 2018)
 The nurse will be dealing with the medical issues faced by Mr.
Perkin

Crisis care for patients

Continued…
 The nurse must implement conventional care for the betterment
of Mr. Perkin
 The healthcare setting must use, adapt, conserve and substitute
critical resources (Sawicka, 2017)
 The nurse must maintain a caring connection with Mr. Perkin

Explanation and justification of the use of
grief and loss communication framework
Grief and loss communication framework
 The nurse must acknowledge the pain of Mr. Perkin
 She must support Mr. Burnum emotionally by taking care of him
physically
 The nurse must help him to identify the difference between
depression and grief (Visser, Tollenaar, de Haes & Smets, 2017)
 Helping Mr. Perkin to understand the grieving process
 Help him to accept that grief may trigger various unexpected and
different emotions

Continued…
 The nurse must use appropriate resources to enable natural
grieving process
 The nurse must verbalize with Mr. Perkin to recognize his
strengths and weaknesses
 The nurse must monitor that Mr. Burnum makes efficient use of
resources
 It is significant for the nurse to identify the risk associated with
complicated and anticipatory grieving and loss (Luauté, Plantier,
Wiart & Tell, 2016)

Grief and loss communication
framework

Conclusion
The paper helped in analyzing the effective verbal and non-verbal
written communication strategies implemented by the nurse to
treat Mr. Perkin. Moreover, it discussed the crisis care that must be
provided to Mr. Perkin depending upon his health condition.
Furthermore, it also discussed the use of grief and loss
communication framework that will help Mr. Perkin to overcome
depression.

References
 Boles, J., & Baddley, D. (2018). Enhancing Effective Communication Among Non-Verbal Patients. Pediatric Nursing, 44(3), 144-
147.
 Breen, L. J., Szylit, R., Gilbert, K. R., Macpherson, C., Murphy, I., Nadeau, J. W., ... & International Work Group on Death, Dying, and
Bereavement. (2018). Invitation to grief in the family context. Death studies, 1-10.
 Defenbaugh, N., & Chikotas, N. E. (2016). The outcome of interprofessional education: Integrating communication studies into a
standardized patient experience for advanced practice nursing students. Nurse education in practice, 16(1), 176-181.
 Holm, A., & Dreyer, P. (2018). Nurse‐patient communication within the context of non‐sedated mechanical ventilation: A
hermeneutic‐phenomenological study. Nursing in critical care, 23(2), 88-94.
 Luauté, J., Plantier, D., Wiart, L., & Tell, L. (2016). Care management of the agitation or aggressiveness crisis in patients with TBI.
Systematic review of the literature and practice recommendations. Annals of physical and rehabilitation medicine, 59(1), 58-67.
 Pehrson, C., Banerjee, S. C., Manna, R., Shen, M. J., Hammonds, S., Coyle, N., ... & Bylund, C. L. (2016). Responding empathically
to patients: Development, implementation, and evaluation of a communication skills training module for oncology nurses. Patient
education and counseling, 99(4), 610-616.
 Price, O., Baker, J., Bee, P., Grundy, A., Scott, A., Butler, D., ... & Lovell, K. (2018). Patient perspectives on barriers and enablers to
the use and effectiveness of de‐escalation techniques for the management of violence and aggression in mental health
settings. Journal of advanced nursing, 74(3), 614-625.
 Sawicka, M. (2017). Searching for a narrative of loss: Interactional ordering of ambiguous grief. Symbolic Interaction, 40(2), 229-
246.
 Visser, L. N., Tollenaar, M. S., de Haes, H. C., & Smets, E. M. (2017). The value of physicians’ affect-oriented communication for
patients’ recall of information. Patient education and counseling, 100(11), 2116-2120.
 Worswick, E., Dimic, S., Wildgrube, C., & Priebe, S. (2018). Negative symptoms and avoidance of social interaction: a study of
non-verbal behaviour. Psychopathology, 51(1), 1-9.