Nurses Perception of Communication Barrier Between Nurse and Patient

Running head: LITERATURE REVIEW
NURSES PERCEPTION OF COMMUNICATION BARRIER
BETWEEN NURSE AND PATIENT
Name of the Student
Name of University
Author Note

1LITERATURE REVIEW
Introduction
Communication is one of the most important aspects of the nursing care as it leads to the
client satisfaction and the proper understanding of the patients as well. The therapeutic
relationship between the nurse and the patients play a key role in the proper support providence
and also the understanding of the condition of the patient. The knowledge and the
communication skills are the factors that help in the proper therapeutic relationship development.
On this context it can be seen that the attitude of the nurses towards this factor play a critical
role. There are several cases where the process of the care is ineffective when the communication
is improper among the clinician and the patient. On this context it can be seen that the knowledge
about this process is very much lacking among the nurses. Hence, in the following section the
literature review would be done on three aspects of lack of communication among the nurses and
patients such as (1) lack of knowledge and experience for communication, (2) workload and
shortage of nursing staff and (3) language barrier.
Literature Review
Lack of Knowledge and Experience for Communication
According to Arungwa (2014), communication and the relationship between the nurse
and the patient is one of the most crucial aspects for the proper providence of the treatment and
support to the patients. On this context the authors have studied for the evaluation of the effects
of the communication on the care quality. The study has been conducted in the National
Orthopaedic Hospital Igbobi, Lagos. The study was developed based on 80 nurses and 80 patient
selections for the data collection and the sample selection was based on the stratified random
selection. The study identified that the nurses do not have the proper knowledge about the effect
of nurse and patient relation on the care quality and process. The data collected were organised,

2LITERATURE REVIEW
analysed and also interpreted using tables and figures. It has also been identified that the barriers
such as the inadequate equipments, poor infrastructure, insufficient nursing staffs, the low
remuneration for the staffs and high workload impact over the aspect of the care provided by the
nurses as well. Hence, the authors concluded that the process of the education for the nurses
would be helpful in addressing this issue.
Based on the views of Matziou, Vlahioti, Perdikaris, Matziou, Megapanou and Petsios
(2014), nurses and the physician collaboration and the communication for the improved care
providence would be the required in a priority basis. On this context the authors conducted a
study among 93 physicians and 197 nurses of two public hospitals of Athens, Greece. The study
was conducted with the help of the self administered questionnaire survey and the data analysis
has been done with the help of the descriptive statistical analysis, chi-square test and also the T-
test and this process has been performed with the help of the SPSS software. The data
highlighted that according to the nurse’s experience, size of clinic, postgraduate education and
the University degree have the significant effect over the clinical practice. On the other hand the
age, sex, size of clinic and the experience affected the collaboration with the nurses and also the
communication with the patients along with the care quality. Hence, the authors concluded that
the process of the care and the attitude of the physicians and nurses would be explored further.
Antonacci et al. (2018), opined that the process of care is dependent on the factor of the
communication and also the therapeutic relationship between the nurse and the patient. Hence,
the communication should be developed with utmost priority. The concept of the communication
and the interpersonal relationship among the patient and also the nurse should be considered and
the training of the nurses should be provided with the consideration of these factors as well. On
this context it can also be stated that the aspect of the improved care providence and also the