Challenges and Obstacles in Talent Management for Service Industries

The presentation focuses on the challenges and obstacles faced by leaders and managers in the service sector, specifically in talent management. It discusses the key theories and management styles used to mitigate these challenges, using Tesco as a case study.

Unit 5- Leadership
and Management for
Service Industries-
LMSI

Executive Summary
The current presentation is based on the topic of key challenges and obstacles that are faced
by the leaders and managers of the service sector mainly in terms of the talent management.
It ahs been analysed that in present scenarios of dynamic business environment mitigating
the motivation level of employees is difficult which hampers proper utilisation of their
talents and skills. Thus, current report is lead out to analysis about the main challenges and
obstacles faced by the managers and leaders within Tesco along with analysis key theories
and management styles to mitigate and overcome these challenge.

INTRODUCTION
Leadership basically comprises of the art of motivating as well as influencing a
group of individual to achieve set targets while management reflects a process of setting
coordination and directing individuals towards accomplishment of organisational goal.
This, report is based on developing effective understanding about the role of management
and leadership is achieving organisational goal and ensuring effective magnet of talent and
workforce. Current presentation is based on Tesco which is well known retailer of UK
having its branches across the world.

P1) Classical management theories
Management theories basically provides guiding principles that effectively
directs managers to carry out there role and responsibility in improved
manner. The classical management theorise that are used by the managers of
Tesco to ensure improved management of human resources and talents at its
workplace are provided as below:

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Bureaucracy Theory- it is taken as one of
most vital classical management theory that is
based on having a systematic deliberative
development of a firm which guarantees the
maximisation of the organisational productivity.

P2) Role of the leader and different
leadership styles
Leaders are the individuals who are having responsibility for providing
regular guidance and motivation to employees or a group of people so that
their efforts can be directed towards achievement of a common goal and
objective. The various role which are played by a leaders of the Tesco Plc to
ensure a smooth and free flow of operations are disused as below:

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Motivator- The other role played by leader of
Tesco is providing motivation and guidance to
manpower and employees which helps in
improving performance and productivity of
employees that facilitates timely achievement
of targets.

Leadership style
Democratic Leadership- Use of this leadership style is made by Tesco to
encourage and motivate its employees for achieving targets through making
proper discussion with them and due importance is provided to their
perspective and viewpoint while making any decision.

P3 Review the management and leadership
styles
Mainly use of democratic leadership style is made by Tesco which allow
proper participation of its employees in decision making process so that a
mutual decision can be adopted and implemented for success of
organisation. Democratic leadership style lead to increases in creativity and
innovation as opinion and view point of all employees are taken which
enhance the motivation and performance of workforce of the Tesco.

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Consultative management- adoption of consultative management style ensures
improved level of listening and communication along with providing a proper
right of consulting to share and present the view of employees. Thus, the
implication of Consultative leadership style by the Tesco place helps in building
higher loyalty and commitment in employees and also develop of feeling of
empowerment with organisation which enhance the performance of employees.

P4) Internal and external factors that
influence management styles
The internal factors which influence the management styles and structure
within Tesco company are provided as below:
Employees- staff members tend to have a direct impact on the management
style of the Tesco as it needs to be selected on the basis of skills and
competencies of the employees

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External Factors
Technological upgradation- the progression in the
level of technology also affects the management
style within Tesco company as reflects about the
way which are adopted by managers to effectively
communicate and guide them.

P5) Current Hard and Soft skills of
leadership and management
Soft skills
Communication- it is most important and vital soft skills that is needed
within the managers and leaders of the Tesco to ensure an effective
communication and interaction with the employees. Effective communication
skills are required to properly guide and direct employees to achieve set
organisational goals.

P6) Future management and leadership
skills
Future leadership skills
The future leadership skills that can be adopted by the managers and
leaders of the Tesco plc comprises of having effecting decision making skills
along with focusing in time management for bringing more discipline at
workplace.

P7. Compare and contrast between
different service industry
Basis Tesco Sainsbury
Management system
For achieving the objectives of change
effectively Tesco is making use of
scientific management theory which will
provide a more practical, logical and
scientific approach for implementation of
change also ensure reduction in wastage
of resources through eliminating trial and
error approach.
Sainsbury is making use of Bureaucratic
theory for implementation of change in its
marketing which is seemed suitable to
focus on a formal power framework along
with enhancing level of unity and
coordination at its workplace

CONCLUSION
On the basis of above presentation, a conclusion can be made that leaders and
managers make use of various leadership and management style to ensure better
coordination and management of workforce. Democratic leadership style allows
proper participation of all employees which supports improved talent management and
higher creativity through ensuring better guidance and boosting morale of employees.
At last, a conclusion can be made that communication is vital soft skills that is needed
in leaders for effectively directing and guiding the employees.

REFERENCES
Books and journal
• Afsar, B., Masood, M. and Umrani, W. A., 2019. The role of job crafting
and knowledge sharing on the effect of transformational leadership on
innovative work behavior. Personnel Review.
• Garcia-Dia, M. J. ed., 2019. Project Management in Nursing
Informatics. Springer Publishing Company.

Thank You !!!!