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Logistics and Operations Management - Assignment

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Added on  2019-12-04

Logistics and Operations Management - Assignment

   Added on 2019-12-04

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Logistics and OperationsManagement1
Logistics and Operations Management - Assignment_1
Table of ContentsINTRODUCTION...........................................................................................................................1Customer process technologies and one process technology for improvement and implementationin Lidl...............................................................................................................................................1Evaluation of recommendations......................................................................................................3Alternative technologies..............................................................................................................3Long term strategic capabilities...................................................................................................4Cost of change.............................................................................................................................4How the recommended process technology can be implemented to facilitate the operations ofLidl..............................................................................................................5CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................72
Logistics and Operations Management - Assignment_2
INTRODUCTION Operations and Logistics Management includes designing, implementing and managingsystems for the efficient deployment of personnel and physical facilities, along with rawmaterials, finished goods information as well as services (Slack, 2015). Customer processingtechnology significantly provides immediate interface between a company and its customers aswell as it facilitates human interaction with customers (Lin, Chen, and Kuan-Shun Chiu, 2010).The report herewith deals with customer process technologies and its suitability on long termstrategic capabilities. Here, for this report, Lidl, a leading international discount supermarketchain of Germany having more than 10,000 stores across Europe is taken into consideration.This report present a customer process technology for Lidl for improvements along with definingand long term strategic capabilities and cost of possible change after implementing suchtechnology. Customer process technologies and one process technology for improvementand implementation in Lidl The organizational capabilities can be improved through working on three major areassuch as people, process, and technology. The main aim behind process improvement is toincrease business performance which further enhances the delivery of product and services. Theprocess technologies are the machines, equipment and devices that positively contributes toorganizational performance and adds value to customer services. In general words, manycustomer process technology facilitates immediate interface between a corporate entity and itscustomers, on the other hand, it can be said that customer process technology facilitates humaninteraction with customers (Slack, 2015). The direct interaction among customers andorganization was low, traditionally due to absence of technology, however, the development oftechnology improved interaction level among customers and a company. Lidl is a leadinginternational discounts retailers who can go for improving process to make customer interactionsmore effective so as to improve customer’s services. Within the supermarket industry, it isimportant to approach customer convenience. The self –checkouts is a customer processtechnology that facilities customers’ convenience in retailing experience (Edwards, 2011). In thesimpler words, Self-checkouts are seen as the most important transaction system which have1
Logistics and Operations Management - Assignment_3

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