logo

Internal Returns in Logistics and Supply Chain Management

   

Added on  2020-05-04

6 Pages591 Words438 Views
Running head: LOGISTICS AND SUPPLY CHAIN MANAGEMENTLogistics and Supply chain managementName of Student:Name of University:Author’s Note:

1LOGISTICS AND SUPPLY CHAIN MANAGEMENTTable of ContentsAnswer to Question 1......................................................................................................................2Part A...........................................................................................................................................2Part B...........................................................................................................................................2Answer to Question 2......................................................................................................................4Part A...........................................................................................................................................4Part B...........................................................................................................................................4References........................................................................................................................................5

2LOGISTICS AND SUPPLY CHAIN MANAGEMENTAnswer to Question 1Part AThe different aspects of internal returns has been determined with transportation of goodsfrom loading dock to the e-commerce department. The two main types of the returns faced byDecathlon has been identified with transportation return and client return. Incase the client is not aware of his order the warehouse man is seen to be incharge of customer service with the Google Drive file. In such a return ordercustomer service are able to reach to the client first. The client returnprocess is a result of client changing his mind for ordering due to wrong size,customer mistakes or poor quality of the product. The external returns onthe other hand is identified with returning of the goods from a date ofpurchase of up to 365 days (Lai, Ulhas and Lin 2014).Part BSome of the initiatives which can be taken in the external flow of the materials has beenidentified with allowing for higher weight categories of product. At present the external flowshipments are restricted to only 30 Kgs , by improving the maximum weight threshold thecompany will be able to send shipments of the customers in more bulk quantity.The internal process of transformation return can be improved by doing a pre-inspectionof the orders for the final delivery to the customers. The client return process needs to be mademore dynamic by facilitating a customer support team who can help with the customer queriesonline.

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Ecommerce Logistics Management: Technologies, Marketing Tools, Supply Chain Analytics, and Digital Transformation Challenges
|11
|3509
|266

Integrated Logistics Question Answer 2022
|5
|510
|25

Eargasm Website Report Assessment 2022
|12
|658
|17

Challenges and Key Factors in Omni-Channel Logistics, Zara's Vertically Integrated Supply Chain, and Resilience in Supply Chain
|7
|1593
|128

E-commerce Retail and Services: Maintaining Your Customers Happy
|28
|1243
|90

Innovation and Change for Business Strategic Advantage
|7
|1788
|479