Logistics and Supply Chain Management: Valuation, Challenges, and Implementation of Quality Management Approaches

This document discusses the valuation of organizations, challenges, and implementation of quality management approaches in Logistics and Supply Chain Management. It covers the implementation of ISO 9000, Baldrige approach, and Six Sigma in organizations. The document also provides recommendations for improving quality management and sustainability in TQM.

LOGISTICS AND SUPPLY
CHAIN MANAGEMENT

TABLE OF CONTENTS
PART 1............................................................................................................................................1
A. Valuation of organisations as per importance towards Quality management........................1
B. Determining the challenges and recommendation to the organisation for improving quality
management.................................................................................................................................1
PART 2............................................................................................................................................2
1. Implementation of ISO 9000 in an organisation......................................................................2
2. Implementation of Baldrige approach in an organisation........................................................3
3. Implementation of Six Sigma approach in an organisation.....................................................3
4. Baldrige, six sigma and ISO 9000 used in an organisation.....................................................4
REFERENCES................................................................................................................................5

PART 1
A. Valuation of organisations as per importance towards Quality management
Company Important
value
Evidences
Toyota Important
 Won Deming Application Prize for their approach such as
customer first as well as quality first.
 Have introduced Statistical Quality control in 1949 (Changes
and innovations, 2012).
 Toyota has launched creative idea suggestion system in 1951.
 This has helped in improving the quality of products of this
automotive industry.
Tesco Very
important
 This supermarket chain has provisions for high quality services.
 It has excellence in managing the quality of services by
preventing errors.
 Effective consumer satisfaction with proper efficiency.
 Adoption of such approach has helped in improving efficiency
and effectiveness.
McDonald
’s
Not
important
 Brings higher employee involvement
 Focus on buyers regarding preferences of goods and services.
 They have implicated benchmarking system to monitor process.
 It has helped McDonald’s to have constant improvement.
1

B. Determining the challenges and recommendation to the organisation for improving quality
management
Company Potential Challenges Recommendations
Toyota
 Workforce training and
management
 Introduction of new
automotive models
 Appointment of creative and innovative
candidate.
 Bringing new designs
 Emphasis on quality f innovations.
Tesco
 Managing requirements of
consumers
 Managing products at stores
 Conduct training and meeting session
regularly to train employees
 Keeping proper accounting records.
 Regular monitoring on goods inwards
and outwards.
McDonald’
s
 Need to bring various
product line to attract buyers
globally
 Variations in the preferences
of consumers
 Need to do proper market survey
 Analysing needs, wants and preferences
of buyers.
 Bring creativity and innovation
2

PART 2
1. Implementation of ISO 9000 in an organisation
Company Implementation
issues and
challenges
Addressing
issues
results Sustainability
and
improvements in
TQM
Luso
International
Banking Ltd-
Bills
Services
 Unable to
analyse
consumer
requirements
 Not a perfect
vision and
direction for
organization
 Ascertaining
the employee
contribution
 Implicating
appreciative
leadership
 Empowerment
and equip
employees.
 Measuring the
customer
satisfaction
 Established
trust and
faith among
employees
and
consumers
 Decisions
were made
on proper
analysis.
 Developing
fair
relationship
between
employees
 Maintain
relationship
with
employees
and
consumers.
 Bringing
proper
collaboration
and
improvements
at workplace
 Managing the
quality of
services
3

2. Implementation of Baldrige approach in an organisation
Company Implementation
issues and
challenges
Addressing
issues
results Sustainability
and
improvements
in TQM
Honeywell
Federal
Manufacturing
and
Technology,
Midway USA
 Improper
planning and
assessment
of work
 Bringing
strategic
planning
 Implicating
measurement
analysis and
knowledge
management
 Developing
effective
process
management
 It brings
better
examination
over
business
performance
(What is
Baldrige,
2019).
 Improving
adequate
management
of human
resource and
suppliers
 Have
improved
governance
in the
organization
 They must
sustain the
relationship
with
potential
buyers.
 Regular
monitoring
the
performance
4

3. Implementation of Six Sigma approach in an organisation
Company Implementation
issues and
challenges
Addressing issues results Sustainability
and
improvements
in TQM
Amazon.co
m
 Managing
consumer
interest
 Variations in
choice and
preferences
 Rapidly
changing
trends and
fashion
 Taking feedback
through
consumers
regarding the
products and
delivering
services
 Preventing defects
from products by
regularly
checking before
packaging
 Keeping up to
date operations
 Satisfies
large number
of buyers
globally.
 It has
removed the
variations
 Strategic
plans helped
in achieving
targeted
aims.
Try to keep up-
dated with the
current trend and
fashion in world.
Implicate proper
managerial
strategies Reddy,
Reddy and
Takhelmayum,
2017).
4. Baldrige, six sigma and ISO 9000 used in an organisation
Baldrige, six sigma and ISO 9000 are different but significantly help organisation for quality
enhancement and customers satisfaction (Liu, 2016). While six-sigma serve as a statistical and
measurement tool for improvement and continuation at every organisational process and
manufacturing to detect the defects. Further, Baldrige have a broader area not particular, it
develops excellence in overall management of stakeholder and process. Moreover, ISO 9000
choose no specific process but it is the basic for quality management system and with the help of
total quality management theory is supported by Baldrige with the statistical tool of six sigma so,
organisation can manage to meet quality management.
5

REFERENCES
Changes and innovations. 2012. [Online]. Available through:
<https://www.toyota-global.com/company/history_of_toyota/75years/data/
company_information/management_and_finances/management/tqm/change.html>.
Liu, J. T. (2016). The Study of Total Quality Management and Job Satisfaction in Land
Authority from North Taiwan. International Journal of Organizational Innovation, 8(4).
Reddy, M. S., Reddy, Y. R., & Takhelmayum, G. (2017). Study on the Performance
Characteristics and its Practices of Total Quality Management. International Journal of
Advances in Scientific Research and Engineering, 3.
What is Baldrige. 2019. [Online]. Available through :< http://www.msqpc.com/business-
solutions/baldrige-assessment/>.
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