LSST College HR Department Issues: A Consulting Team's Approach

This report discusses the HR department issues faced by LSST College, the primary and secondary research conducted by the consulting team, and the effective solutions offered to the client. The report also covers the outcomes achieved by LSST College.

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TABLE OF CONTENTS
Exploration and agreement of the brief from first meeting with client-......................................3
Minutes of team meetings:...........................................................................................................5
Minutes of Client meetings-.........................................................................................................7
Minutes of supervisor meetings:..................................................................................................9
INTRODUCTION.........................................................................................................................10
MAIN BODY.................................................................................................................................10
Problem Statement- ...................................................................................................................10
Research:....................................................................................................................................11
Solutions-...................................................................................................................................12
Outcomes-..................................................................................................................................12
Handover-..................................................................................................................................13
CONCLUSION..............................................................................................................................13
REFERENCES................................................................................................................................1

Exploration and agreement of the brief from first meeting with client-
Date: 21 April 2022
What is the problems or issues that the client needs to address:
The LSST college is facing the problems in the HR department mostly in the recruitment and the
procurement process. They are not able to select the appropriate candidate which leads to
selecting the candidates which are not much talented and skilled employees in the client's
college. They want to address these issues for improving the procurement and recruitment
process.
Why the client is focusing on this problem:
The LSST college is focusing much on these issues as they have to improve the process of the
recruitment so that they would be able hire the best candidates. The candidates which are
talented and skilled will be able to work more effectively, so they are paying much attention for
solving these HR department issues.
Further, background information about the company/competitors/customers:
LSST college is the college of the science and technology and provides the courses of the
business, computing as well as the management courses. This college provides the high quality
of the courses which develops the individual professionally.
Key deliverables/What would be a ‘successful’ outcome for the client, by the end of the
project:
When the HR department issues will be successfully solved as this will create the positive
outcome for the client. This will provide them many benefits to the LSST college will be
able to attract the large number of the talented and the skilled labours, reduce the turnover
and there will be high morale.
Concerns/limitations raised by the client:
The LSST college has the limitations of the time and the budget. They have very less

budget which becomes difficult to manage the activities for solving the issues of the HR
department.
Concerns raised by the consulting team:
The LSST college has hired the consulting team for addressing the issues of the HR
department. This consulting team has raised the issue of less time and the budget
provided by the client.
What actions were agreed:
The actions agreed in the meeting with the client is the consulting team has committed to
solve the issues of the HR department.
Next client meeting date:
30 April 2022
PROJECT PLAN
Time taken Activities performed
Week 1 In this week, the activities held were of the
making the steps for achieving the overall
goals of the plan.
Week 2 Week 2 involves the activities of formulating
the strategies which will help in the solving the
problems as well as organized the budget.
Week 3 Week 3 has conducted the activities of
implementing these strategies for solving the
HR issues of LSST college
Week 4 In the last week, the activities performed were
evaluating the strategies that is whether these

were helpful and meaningful for the client in
solving the issues of HR department or not.
Rules and performance management process which your team will follow, to
ensure all consultants in the team are performing:
The rules which will be followed by the consultants of the team for achieving the
common goal of solving the HR department issue of LSST college are
 The consulting team must have the focus on the common goal and contributing towards
the same goal by all the team members
 The team leader will be ensuring that every team member of the consulting team will be
having the clarity of their roles.
Minutes of team meetings:
Meeting 1
Date: 30 April 2022
Present: All the team members were present
Minutes of Last Meetings:
All the opinions of team leader were accepted by the team members.
The problems which were raised during this meeting were of less resources provided
to the team members as they require more resources.
Agenda:
 Discussion on the planning of managing the work
 The questions asked in this team meeting was for biggest challenge for the team
 How they will contribute for achieving the goals

Agenda Item:
For each agenda the team members were agreed upon, and they committed to achieve the
common goal.
Date of next meeting: 2 May 2022
Meeting 2
Date: 2 May 2022
Present: All the team members were present
Minutes of Last Meetings:
All the opinions of team leader were accepted and agreed by the team members.
The problems which were raised during this meeting was they must be provided with
more time as researching the solutions will require time.
Agenda:
 Asked each member on the clarity of the information
 What will be strategies and the rules which will increase the performance of the overall
project.
For each agenda the team members were agreed upon, and they were ready to follow the rules
for increasing the performance of the project.
Date of next meeting: 5 May 2022
Meeting 3
Date: 5 May 2022
Present: All the team members were present except one member of the team
Minutes of Last Meetings:

All the opinions of team leader which were discussed in this team were accepted by
the team members.
Raised for how things will be managed for the project
Agenda:
 How the research work will be done by the team members
For each agenda the team members were agreed upon, and they will do the primary and
secondary for research process.
Date of next meeting: 10 May 2022
Minutes of Client meetings-
Meeting 1
Date: 5 May 2022
Present: All the team members were present
Minutes of Last Meetings:
All the opinions of team leader which were discussed in this team were accepted by
the team members.
Agenda:
 What kind of institution you have? Education
 What is the main vision and main goal for the upcoming years
 How do you verify from your competitors?
 You can include competitor analysis in your work
 Is there any options or process to implement within the HR Department? If so, what are
they
For each agenda the clients has given the answers.
Date of next meeting: 15 May 2022

Meeting 2
Date: 15 May 2022
Present: All the team members were present
Minutes of Last Meetings:
All the opinions of team leader which were discussed in this team were accepted by
the team members.
Agenda:
 What kind of strategies you perform in HR Department?
 Do you have target goal to employ? If so, why?
 What platform you are using to hire people?
For each agenda the team members were agreed upon.
Date of next meeting: 20 May 2022
Meeting 3
Date: 20 May 2022
Present: All the team members were present except one member of the team
Minutes of Last Meetings:
All the opinions of team leader which were discussed in this team were accepted by
the team members.
Agenda:
 How long the recruitment process will take?
 What is the main reason for looking our Business Consultant Team?
For each agenda the team members were agreed upon, and they will do the primary and
secondary for research process.
Date of next meeting: 25 May 2022

Minutes of supervisor meetings:
Meeting 1
Date: 25 May 2022
Present: All the team members were present
Minutes of Last Meetings:
All the opinions which were discussed in this team were accepted by the supervisor.
Agenda:
 How the things will work and managed
For each agenda the clients has given the answers.
Date of next meeting: 30 May 2022
Meeting 2
Date: 30 May 2022
Present: All the team members were present
Minutes of Last Meetings:
All the opinions of which were discussed in this team were accepted by the
supervisor.
Agenda:
 Discussed the ongoing performance of the project
For each agenda the supervisor was satisfied by work.
Date of next meeting: 5 June 2022
Meeting 3

Date: 5 June 2022
Present: All the team members were present
Minutes of Last Meetings:
All the opinions of the meetings discussed were agreed by them
Agenda:
 Discussion of goal setting
For each agenda, the supervisor for satisfied and agreed
INTRODUCTION
A group portfolio is the set or the collection of all the financial investments such as the
stocks, bonds, commodities as well as the cash equivalents. HR department in any organisation
consider as the main resource planner who manage the resources and make sure to the best
evaluation of the resources. If HR department do not have the potential talent then it affects the
business activity which negative impact, in such organisation is not able to hire the fresh talent
and also not able to deliver their work in timely manner overall business profitability affects.
LSST college is based in London and it is the science and technology college which provides the
courses such as the management, business as well as the computing courses. They have been
facing problem regarding their HR department, as lack of knowledge and skills in HR members
is causing problem for them to hire the potential teacher for their new course. This report will
cover as how consultancy team is identifying the main cause for the issues and to solve them as
soon as possible for the LSST college.
This report will discuss the problem statement which includes the issues and the problems
which the client wants to be addressed by the consulting team. Along with this, it will also
discuss what type of the research has helped the team for solving the issues of the client as well
as the solutions for these issue which are offered to the client. Further, it has also discussed the
outcomes which has been achieved by the LSST college.

MAIN BODY
Problem Statement-
Problems and issues of the client:
It is identified that the LSST college is facing the problem regarding their HR department
the major issue is identified in the recruitment policies. As for the institute it is important to have
the better staff who delivers the lessons or lectures to the student so that they achieve good marks
in their annual terms. But it is found that the organisation does not have the better policies for
HR which is affecting the whole environment, because of this they have been also facing the
staff turnover which is not good for their business (Connelly and et.al 2021). Thus it is must to
look into their problem and to identify the better solution so that LSST organisation again will go
to the successful path. It is foremost for every business to provide the better work culture so that
they feel motivated and it often reflects in their positive work, thus here comes the main role of
the HR department to implement such culture and to ensure the safety of every individual. But
LSST’s HR department is not potential to provide such working environment therefore they have
been facing the issues and not able to recruit the top talent who will be able to deliver the best
services to their customers.
The HR department of the organization has the wide range of the issues or the problems
which are very necessary to be addressed as this hinders the smooth working of the business
operations of the organization. The LSST college is also facing the problems in the HR
department mainly of the recruitment as well as the procurement process (Wang and et.al.,
2020). The recruitment process of the organization helps the organization in selecting and hiring
the suitable or the talented candidate for the organization. When the effective and skilled
candidates are recruited in the organization then they will help the company in increasing the
performance of the overall organization. The procurement process of the includes the preparation
as well as the processing of the payment ans the receipts. The LSST college is facing the issue of
this process as they are not able to manage the payments and receipts of the organization.
The college is facing these issues are much important to be addressed as these will not
allow the organization in proper or smooth working as they have many risks which may cause by
this issue as they may lose the financial status of the company. It may decrease the reputation as
well as the brand image of the LSST college. So by seeing the impacts of these issue of the HR
department, the college is focusing on solving this problems so that they can maintain their

reputation of the college. They have hired the consulting team for providing them the effective
solutions which will help them in solving these problems of the HR department.
Research:
Types of research done for responding to these problems:
Research is the best approach for identifying the root of the problem, it helps in better
planning of the strategy so that problem can be addressed frequently. Thus in context with the
LSST case, consulting team has done both primary and the secondary research for responding to
these problems by researching the effective strategies which will help the LSST college to
eliminate these problems. Primary research is method which is used by the researchers for the
purpose of collecting or gathering the data directly rather than depending on the past records or
the data. This type of researching helps in finding the solution at good extent, thus this research
is done for the focusing on the solution of the certain or the particular problem to be solved
(Folger and Whiting, 2020). The consulting team which has been hired by the LSST college for
ascertaining the solutions for the issues or the problems which the HR department is facing. They
have used the primary research method for collecting the data as they have taken the opinions
and the information from the team members for finding the effective solutions which will help
them in eliminating the recruitment as well as the procurement process of the HR department.
Secondary research is the method which is used by the researchers for conducting for
collecting the data which has already been published at one place. Secondary data is already
existed that helps in setting the foundation for the study. This research method is much popular
or the common method which is used by the researchers for the gathering the data and conduct
the studies (Sadik, 2020). The secondary data are collected through the internet, libraries and
many more. Therefore, in case of the LSST organisation consultation team has review the
websites and other articles that will guide in making the effective solution that delivers the better
outcome to the organisation. The consulting team of the LLST college has used the secondary
research as well for responding effectively to the ways or the strategies for the solving the issues
of the HR department of recruitment process as well as the procurement process. Therefore, it is
the potential approach to find the solution for the problem, data present on internet always helps
in setting the direction, thus with this consultancy team can easily look into the HR problem of
the LSST and to prepare the solution that will meet their requirements.

Solutions-
Solutions for solving the recruitment process of the LSST college are
 They must start the great career page where the candidates can visit the website and apply
for the vacancies in the college.
 It is foremost important to be diverse, as it the initial and essential requirement, thus
LSST organisation can proceed to prepare the job description which covers the
diversified values as they can begin with the gender neutral language, talk about their
work culture diversity (Kasych and et.al 2020). All these factors will help in attracting the
best talent for their job profile.
 For the recruitment process they can proceed to post the job description later over the
internet that will help them in enhancing the job application as for time factor recruitment
team can proceed to view the CV and if they found good then they can proceed to invite
those applicants for interview process. It is also important to ensure that there will be
transparency will serve to the applicant as no discrimination will made against them. It
helps in easy and better recruitment process (Naseem and Shah,2020).
 It is important to provide the better on boarding experience to the candidate as it is also
important task for the HR team, as after recruitment to introduce the staff with other staff
so that they can communicate and understand the work patterns which helps in delivering
the better work at time.
 Thus to select the better recruitment panel so that they will be efficient in order to select
the right talent which compliments the business policies.
 The job descriptions of the job role must be reviews and make corrections and include all
that information’s which are necessary as designing them in proper way.
 The interview process must be conducted that must be effective and difficult which will
help the LSST college to select the talented candidate (Ulrich, Schieman and Sartain,
2020)
Solutions for improving the procurement process of LSST college are
 They must plan the budget effectively and then approve them so that enough money can
be used for the activities in the organization (O’riordan, 2022).
 To centralise the information is also a efficient approach thus LSST can begin to
centralise their information regardless of whether its their supplier data or inventory

details. As this method will help in data collection and storage or to retrieve it rapidly,
thus it will guide in making the effective decision in any situation.
 To develop the standard procurement policy, as despite of making customised every
process on the basis of its uniqueness, they can proceed to follow the rules that are made
for the purchase.
 The quality of the course and the cost must be managed properly so that the procurement
process can be improved.
 Strategic sourcing is also a good factor that plays an significant role in procurement
process, as look for the huge range approach for giving the information to the potential
supplier will help them to submit the bids efficiently. Thus with this If LSST will
evaluate this simple then they can proceed to standardise the bids and they can be more
transparent to the whole process.
 Educating the workforce is most important as if the employees have knowledge about the
objective pf standardised procurement process then firm can easily curtail the haphazard
spending. Thus with this procurement team will be able to concentrate on the activities
that helps in adding the values than wasting the time to solve the conflicts and also to
running after the contracts.
 The effective planning must be conducted for reducing the cost and how the payment and
receipts will be managed so that they can be paid at time.
Outcomes-
The outcomes achieved by the consulting team for the LSST college helps them in
selecting the effective and the talented candidates which will help in the positive outcome for the
college (Ruparel and et.al 2020). The most positive outcome will be the seeking the talented and
the skilled employees in the college which will help the organization to grow by contributing its
best for the organization. The LSST college is much reputed which means they have to address
these issues so that the students will be given the effective teaching by hiring the professionals as
well as the individual having the enough knowledge so that they will be able to solve the
problems of the children as well.
The solutions which has been suggested by the consulting team to the LSST college will
provide them the positive outcomes as this will help them in reducing the cost. They will be able
to acquire the large number of the resource by using these above solutions. Therefore if the

LSST will begin with all these possible solution then they can easily able to change their
working environment and to hire the best talent to delivers the better values to their potential
customers. Therefore better workforce will also guides the company to reduce the likelihood of
any problem and also help in making out the best utilisation of the resources in order to support
the organisational goals.The will be able to reduce the risk and promoting the innovation in the
college which will contribute in growth of the college. The effectiveness within the college will
be increased as all the operations will work smoothly as they will have the proper planning of the
budget as how much is to be used for what purpose (Al-Musadieq and et.al., 2018).
Handover-
The implementation of these solutions by the LSST college:
The LSST college has to implement these solutions for eliminating the issues or the
problems of the HR department as they will provide the positive outcomes to the college. They
must focus on the effectiveness of the teaching process as this will help the students in better
learning the things, and they will be able to get the good quality of learning process. The college
can implement these solutions as they must have to divide the work among the HR department
for the following work which will help them in effectively achieve the objectives and the goals
(Ben-Gal, 2019). For implementing the strategy, it is important to communicate with the team so
that they will efficiently takes part and understand their role, thus it will help in successfully
implementation of the solution to mitigate all the problems and set the right direction for the
business. The LSST college has to implement this strategy as this will help them in solving the
problems of the recruitment as well as the procurement process. They must focus on the
solutions so that they will be able to hire the suitable candidates for their college and effectively
maintain the procurement process by planning of the budget for the activities in the college.
The management of the college must be aware about these changes so that the college will
be able to implement the solutions. The LSST college must focus on the management as they
will only help the organization to solve the problems or the issues of the HR department.
Timeline for the meeting
Meeting Meeting duration Meeting duration

1 day 1-1 days
Clients On 1st April
On 5th April
On 20th April
Team 2nd April
10th April
29th April
Supervisor 6th April
25th April
4th may
CONCLUSION
From the above report it can be concluded that the issues and the problems of the HR are
very important to be addressed as this will help the company to grow. It illustrated the details of
the problem for which the primary and secondary research is also done for identifying the
solution to address the problem. It also discussed the range of solution that have been made by
the data which is collected, which the organisation must required to follow in order to run their
business smoothly. As above report has discussed the problem statement which includes the
problems or the issues of the HR department. Along with this, the report has provided the
solutions and the outcomes of these for the organization. Further, the report has discussed as to
implement these solutions for eliminating the HR problems what all things they have to focus on.

REFERENCES
Books and journals
Al-Musadieq, M., and et.al., 2018. The mediating effect of work motivation on the influence of
job design and organizational culture against HR performance. Journal of Management
Development.
Ben-Gal, H.C., 2019. An ROI-based review of HR analytics: practical implementation tools.
Personnel Review, 48(6), pp.1429-1448.
Connelly, C.E. and et.al 2021. Working in the digitized economy: HRM theory &
practice. Human Resource Management Review. 31(1). p.100762.
Folger, R. and Whiting, S.W., 2020. HR Research and Practice from a Deonance Perspective. In
Research in Personnel and Human Resources Management. Emerald Publishing
Limited.
Kasych, A. and et.al 2020. Modern Human Resource Management Models: Values, Development
Approaches, Transformation. Quality-Access to Success. 21(179).
Naseem, S. and Shah, S.S.H., 2020. How Knowledge Management Plays an Effective Role in
Organizations to Make HRM More Efficient by Using System Dynamics?. Journal of
Asian Business Strategy. 10(1). pp.26-38.
O’riordan, J., 2022. The practice of human resource management.
Ruparel, N. and et.al 2020. The influence of online professional social media in human resource
management: A systematic literature review. Technology in Society. 63. p.101335.
Sadik, M.A., 2020. When HR meets Marketing. HR Future, 2020(2), pp.26-27.
Snell, S.A. and Morris, S.S., 2021. Time for realignment: The HR ecosystem. Academy of
Management Perspectives, 35(2), pp.219-236.
Ulrich, D., Schieman, W.A. and Sartain, L., 2020. The rise of HR.
Wang, Y., and et.al., 2020. Employee perceptions of HR practices: A critical review and future
directions. The International Journal of Human Resource Management, 31(1), pp.128-
173.
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