Diplomas in Facilities Management

This article discusses the maintenance services, procedures and schedules in Australian Property Management Company (APM) for Facilities Management. It also covers the compulsory legislative requirements and current maintenance services with key performance indicators. The article suggests improvements in the existing maintenance system and procedures within the company.

Running head: DIPLOMAS IN FACILITIES MANAGEMENT
Contents
Maintenance services in APM:........................................................................................................1
Maintenance procedures and schedules:..........................................................................................2
Compulsory legislative requirements:.............................................................................................2
Current maintenance services and key performance indicators:.....................................................3
References:......................................................................................................................................5

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DIPLOMAS IN FACILITIES MANAGEMENT
Maintenance services in APM:
Australian Property Management Company (APM) provides property services in
Australia and is one of the leading companies in the property service industry in the country. The
table below contains all the maintenance services that the Facilities Management provide within
the organization.
Maintenance services Provided by:
Managing facility practices and procedures. The employees within the organization
provide such services.
The life cycle facility system management Employees within the organization provide
such services.
Monitoring resource use Employees within the organization.
Fire protection service The company has outsourced the fire
protection system services to the outside.
Security services Outsourced the services to the third party
organization1.
1 Fields, Desiree. "Contesting the financialization of urban space: Community organizations and
the struggle to preserve affordable rental housing in New York City." Journal of Urban
Affairs 37, no. 2 (2015): 144-165.

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DIPLOMAS IN FACILITIES MANAGEMENT
Maintenance procedures and schedules:
The maintenance procedures and schedules within the company include regular
verification of properties held by the company as inventory to be sold to the prospective buyers.
The company has a standard system in place to maintain the properties in good condition to by
conducting necessary maintenance services to the properties as per the requirements of the
properties. However, there is significant scope to improve the existing maintenance procedures
in system within the company2. Firstly, the company should provide effective training to the
employees and workers on a regular basis to improve their skills and knowledge to properly
maintain and manage the properties. For a long period of time the company has not made any
changes to its standard maintenance program thus, necessary changes to the existing
maintenance system and procedures shall be made to manage the properties effectively. The
properties shall be developed as well as managed in an environment friendly way by using
environment friendly process and procedures. This will be effective in reducing the harmful
effects of painting, repairing and other maintenance work of properties on the environment.
Compulsory legislative requirements:
Fire protection and security services require compulsory legislative compliance by the
company. The company must comply with these requirements by getting certification of these
services from appropriate government authorities. Every year the company must renew its
2 Barão, Alexandre, José Braga de Vasconcelos, Álvaro Rocha, and Ruben Pereira. "A
knowledge management approach to capture organizational learning networks." International
Journal of Information Management 37, no. 6 (2017): 735-740.

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DIPLOMAS IN FACILITIES MANAGEMENT
certificates for fire and security services to conduct its business operations smoothly in the
country. Thus, the frequency for such certification is annually3.
Current maintenance services and key performance indicators:
The current maintenance services in the company are not quite up-to the mark with key
performance indicators (KPIs) for maintenance. It is important to institute appropriate
maintenance procedures within an organization for the organization to properly maintain its
properties and assets. KPIs include quality of properties, potential risk to the properties, the
likelihood of a threat exploiting the vulnerabilities within an organization, consequences of any
risk materializing and its effects on the properties and the impact of maintenance services on the
operating profit and loss of an organization4. The existing fire protection and security services
within the company are not up-to the mark to minimize the risk associated with properties.
Hence, immediate changes shall be made to fire protection and security services by allocating
such responsibilities to the employees in-house. The in-house employees shall be provided with
appropriate training to protect the properties from fire and other such events. A standard training
module shall be developed to teach the employees of the company how to protect the properties
from fire and other such incidents5. The management by allocating the responsibilities of
3 Smyth, Eddie, and Frank Vanclay. "The Social Framework for Projects: a conceptual but
practical model to assist in assessing, planning and managing the social impacts of
projects." Impact Assessment and Project Appraisal 35, no. 1 (2017): 65-80.
4 Hopkins, Bruce R. Starting and managing a nonprofit organization: A legal guide. John Wiley
& Sons, 2017.
5 Mabey, Christopher, and Shasha Zhao. "Managing five paradoxes of knowledge exchange in

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DIPLOMAS IN FACILITIES MANAGEMENT
protection of properties from fire to the in-house employees will be able to properly control the
process and procedures in relation to protection of properties from fire. A regular verification of
standard workplace procedure to protect the properties and assets of the company from fire will
help the company to minimize the risk of loss and damages to the properties due to fire6. The
objective should be to not outsource the vital operations of the company to any third party thus,
the company should consider appointing in-house employees for most of the operations which
are outsourced at present to maintain and protect properties and assets. Similarly securities
services shall also be improved by ensuring in-house employees are in charge of such integral
operation to the overall management of the company.
networked organizations: new priorities for HRM?." Human Resource Management Journal 27,
no. 1 (2017): 39-57.
6 Hošková-Mayerová, Šárka. "Education and Training in Crisis Management." Online
Submission (2016).

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DIPLOMAS IN FACILITIES MANAGEMENT
References:
Barão, Alexandre, José Braga de Vasconcelos, Álvaro Rocha, and Ruben Pereira. "A knowledge
management approach to capture organizational learning networks." International Journal of
Information Management 37, no. 6 (2017): 735-740.
Fields, Desiree. "Contesting the financialization of urban space: Community organizations and
the struggle to preserve affordable rental housing in New York City." Journal of Urban
Affairs 37, no. 2 (2015): 144-165.
Hopkins, Bruce R. Starting and managing a nonprofit organization: A legal guide. John Wiley
& Sons, 2017.
Hošková-Mayerová, Šárka. "Education and Training in Crisis Management." Online
Submission (2016).
Mabey, Christopher, and Shasha Zhao. "Managing five paradoxes of knowledge exchange in
networked organizations: new priorities for HRM?." Human Resource Management Journal 27,
no. 1 (2017): 39-57.
Smyth, Eddie, and Frank Vanclay. "The Social Framework for Projects: a conceptual but
practical model to assist in assessing, planning and managing the social impacts of
projects." Impact Assessment and Project Appraisal 35, no. 1 (2017): 65-80.