Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1 ...........................................................................................................................................11.1 Features of organization that encourage continuous improvements.....................................11.2 Leadership and Management styles......................................................................................21.3 Features of the learning organization....................................................................................21.4 Approaches to introduce and embed changes in NHS..........................................................31.5 Approaches for quality improvement....................................................................................3TASK 2............................................................................................................................................42.1 Sources of information for improvement .............................................................................42.2 Analyse of information to identify area of improvement......................................................52.3 Impacts of proposed changes of NHS ..................................................................................62.4 Evaluation of proposed changes............................................................................................6TASK 3............................................................................................................................................73.1 Introduce of required changes to improvements in organization activities ........................73.2 Agreed proposed changes with stakeholders........................................................................83.3 Produce plan for proposed changes.......................................................................................93.4 Design systems and procedures............................................................................................93.5 Review the change process.................................................................................................10
INTRODUCTIONContinuous improvement helps to company for improving their services. It is techniquewhich assists to organization for create quality in its services or products. Through this techniqueorganization can maintain its long term growth. It is also very important to create customerssatisfactions (Benn, Dunphy and Griffiths, 2014).. By providing quality in services customerssatisfaction and their loyalty can be achieved. There are various methods available which helpsto company fro improving their services. For this report National Health Services is chosenwhich is UK based public health company. It provides different types of health care servicescitizens of UK. The aim of company is to provide free health services to every one. In thispresent retort features of organization is described which helps to company fro continuousimprovement. Organization's leadership and management styles are discussed which helps tothem for improving quality services (Capuzzi and Stauffer, 2016). Furthermore, this report alsodefines different types of approaches which is used by company of improving their services. Thisreport Analyse proposed changes which helps to them fro solving internal problems ofcompany. At last this report make systematic plan for implementation those proposed changes.TASK 11.1 Features of organization that encourage continuous improvementsIn the complex corporate world, continuous improvement is very important. NHS is thehealth care organization, it is essential for the cited firm to make necessary changes in theworkplace to meet with the needs of service users (Benn, Dunphy and Griffiths, 2014). Featuresthat can create a culture of continuous improvement are as following:Equality culture: It is very important that NHS behave equal with all patients andworkers. With the help of equality culture cited firm will be able to gain trust of users. Culturecan be explained as; values, tradition, norms, believes etc. of the firm. Continuous improvementand self assessment are interlinked parts (Berger, 2014). If NHS treats all staff members equallythen they will be positive towards the entity and will analyse their strength and weakness whichwill help them in providing quality services to patients. This will make them loyal towards theorganization thus, they will put their best efforts for improving services of the organization.Communication structure: It is another feature that can help in improving the servicesof the firm. Due to communication gap staff members fail to understand their responsibilities,1
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