Manage Human Resources Services Assignment

Running head: MANAGE HUMAN RESOURCES SERVICES
Manage Human Resources Services
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1MANAGE HUMAN RESOURCES SERVICES
Table of Contents
Assessment 2-Project.......................................................................................................................2
Option two: Stimulated Workplace (GSE)..................................................................................2
Task 1.......................................................................................................................................2
Task 2.......................................................................................................................................9
Task 3.....................................................................................................................................13
Assessment 3-Scenario..................................................................................................................17
Question 1..................................................................................................................................17
Question 2..................................................................................................................................17
Question 3..................................................................................................................................18
Question 4..................................................................................................................................18
Question 5..................................................................................................................................18
Question 6..................................................................................................................................19
References......................................................................................................................................20

2MANAGE HUMAN RESOURCES SERVICES
Assessment 2-Project
Option two: Stimulated Workplace (GSE)
Task 1
Summary of the Service agreement
GSE organization’s strategic and operational plans
Global Star Enterprises, often abbreviated as GSE, has seven different departments, of
which, each and every department has some particular role. All the departments work together in
order to achieve a common goal, that is, being the leading manufacturer of Australia, distributor
and designer of residential as well as commercial doors, shower screens and windows. The
mission of the organization is to be environmentally aware, economically viable and socially
responsible, while providing the customers with new and innovative products as well as services
and satisfying their demands and desires. Their vision is to become the leading company of
choice, by creation of sustainable value for the employees, suppliers, business partners,
shareholders and contractors. Their goal is to cause zero harm to the environment as well as the
people (Barrick et al., 2015).
Global Star Enterprises is a successful and one of the leading manufacturers of good
quality products. However, the company has earned recognition in the Australian market only.
Therefore, the company’s new strategic plan includes the expansion into the new areas as well as
markets. The strategic plan is broken into several success factors; firstly the company is planning
to expand into the markets of South East Asia, secondly the company will undertake policies of
expanding their products by selling and manufacturing awnings. Thirdly, the product expansion

3MANAGE HUMAN RESOURCES SERVICES
will be associated with full installation services. Fourthly, the company’s strategies include,
increase in the market share as well as establishing the customer base for the showrooms all
across Australia. Fifthly, it will open a department of hospitality; sixthly it will start staff
training, recruitment and development. Lastly, the company will start spending on international
marketing (Armstrong & Taylor, 2014).
Disciplinary process in accordance with GSE policy and procedure
A disciplinary process refers to the procedure of dealing with employee misconduct.
Global Star Enterprises have a wide variety of the disciplinary procedures depending on the
severity of the situation. The procedure, however, vary between the formal and informal
processes. The employees are required to accept diversity inside the organization. In addition to
this, the human resource managers of the company play an inevitable role in ensuring the
workplace health and safety. Moreover, equal opportunities are given to male and female
workers and the Equal Employee Opportunity covers all sorts of discrimination and other
associated topics like bullying, victimization and harassment. However, the Global Star
Enterprises’ values should additionally cover compliance with legislation, employment of staff,
client service, receiving gifts from clients and suppliers, giving gifts to the clients, employee
integrity and privacy and quality standards of the products and services (Beardwell & Thompson,
2014).
PEST Analysis
Australia is the most important market for the multi-national companies as it has a stable
political as well as business environment. Global Star Enterprises believe that the excellence in
their environmental performances is crucial for the success of their business. They use materials

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responsibly, taking full care of the environment and causing less harm. Their aim is to create a
safe and secured work environment for the staff members. Moreover, the company also balances
the social, economic and technical needs for sustainable development. Global Star Enterprises
have achieved various objectives, which are;
 Complying with relevant laws, standards and regulations by applying responsible
working standards.
 Minimizing pollution.
 Reducing waste materials as well as improving the resource efficiency.
Political Factors Economic Factors Social Factors Technological
Factors
Australia’s political
factors are stable now.
However, Global Star
Enterprises have been
facing many issues in
the political aspect.
The company is
planning to expand its
market in many
countries. Therefore,
the company may face
different situations in
terms of politics in
In Australia, the
property prices are
high, which is
creating a great
demand of housing
appliances. However,
the organization is a
leading manufacturer
of doors, windows as
well as shower
screens. Moreover,
the industry is
considered as one of
The society plays a
crucial role in the
company’s overall
development. The
organization provides
the people of different
society with
employment.
Therefore, the
industry assists in
improving the level of
the society and makes
the organization
Furthermore, the
technological factors
also have a major part
in the company’s
overall development.
Australia is a
technologically
developed country,
which have
successfully created
new products and
processes. The
technology used by

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various countries. It is
true that political
situations of various
countries are not at all
same and thus, the
organization has to
make the some
strategies accordingly.
For example;
government policies
of the Asian countries
differ from that of
Western countries.
the primary industries
responsible for
economic
development of the
country, as it
contributes a huge
chunk to the national
income. On
considering the case
of Global Star, it is
found that the
organization marks its
contribution to the
country’s GDP. This
is a huge benefit of
the company, as it
proves beneficial for
developing the overall
economy of the nation
(Beardwell &
Thompson, 2014).
adaptive to the
societal changes.
the company is
innovative and well
appreciated. The
company offers better
after sales services.
Along with innovative
technology, the
company has
successful
implemented their
strategies and
managed to win the
hearts of many people
(Boussebaa, 2015).