Manage Innovation and Continuous Improvement: A Comprehensive Guide

MANAGE INNOVATION AND CONTINUOUS IMPROVEMENT
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Table of Contents
Task 1:............................................................................................................................................3
1: Identify and discuss in detail five quality management theories...................................3
2 Kotter’s 8-Step change model.............................................................................................3
3: What is the diffusion of innovation theory.........................................................................3
4: What is the purpose of the ISO 9000 Standards.............................................................3
5: What is cost-benefit analysis..............................................................................................4
6: Discuss the concept of a learning organisation in one paragraph................................4
7: Why is the concept of shared vision..................................................................................4
8: Discuss the concept of team learning...............................................................................5
9: Identify and outline three different sustainability.............................................................5
10: Provide a definition of risk as identified in AS/NZS ISO 31000:2009........................5
11: Discuss the concept of risk management.......................................................................5
12: describe the seven steps in the risk management process.........................................6
Task 2:............................................................................................................................................7
Report on Woodhouse Recruitment to explain the improvement in the area of
sustainability and social media use........................................................................................7
Task 3:..........................................................................................................................................10
Action plans for implementing the continuous improvement and innovation initiatives
...................................................................................................................................................10
Task 4:..........................................................................................................................................14
Analysis report of Wood house.............................................................................................14
References:..................................................................................................................................16
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Task 1:
1: Identify and discuss in detail five quality management theories.
The first theory of TQM says that an entity should focus on regular improvement of business
process and internal control to make the deficit Zero. The second theory says that entity should
focus on its customers to fulfil their needs to maximise the customer satisfaction and Customers
may be internal or external. Another theory of TQM utters that management should ensure
involvement of top to the lower level employee to improve the quality of business process
(Kelchner, 2018). Top authorities of the company should try to maintain healthy and teamwork
environment. The last theory of TQM is focused on data management which speaks that
business should use proper data processing and reporting techniques like a flowchart, bar
graphs to give the better understanding of planned policies.
2 Kotter’s 8-Step change model
Kotler with respect to other models noticed some similarities in a business like good
communication conduction, clear vision, new vision, employee’s empowerment and more for a
successful business. Kotler for the transformation changes defined eight processes that are
vision communication, increase in urgency, consolidating gains, powerful guidelines formation,
vision development, employee’s empowerment, short-term win development and change
strengthening by anchoring culture change.
3: What is the diffusion of innovation theory
Diffusion of innovation can be defined as a framework which tries to understand that how a new
innovation affects the social life and spread between communities. The theory was given by
Everett Rogers which describes that innovation diffusion is a continuous process to find out that
how a new technology update accepted by the people. This theory is very important for
managers who are seeking market to introduce a new product (Huebsch, 2018). By applying
this theory, a manager can understand that how new innovations are accepted by the targeted
peoples and he can take steps to make his product popular fast among peoples.
4: What is the purpose of the ISO 9000 Standards
ISO 9000 is a standard for the quality management to ensure the best quality in the products
and services. It is introduced as a legal framework which works for the wellness of customers
and stakeholders and ensures avoids losses which may arise due to lower quality of the product
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(Markgraf, 2018). ISO 9000 includes seven principles of quality management which are as
follows:
 Effective leadership
 Focused on customers.
 Involvement of all organisation members.
 Manage activities as per process (process approach)
 Organisation should include continuous improvement as basic object.
 All decisions should be based on evidence.
 The organisation should work to enhance the relationship with external parties like loan
provider, suppliers etc.
5: What is a cost-benefit analysis
Cost-benefit analysis can be explained as a framework which is used by a business
organisation to calculate the profitability and appropriateness of a concerned process or project.
It is a popular method which shows the net profitability of a project by considering all costs and
possible benefits. In this method, benefits of a process or project are summed and all possible
costs are subtracted from it.
To complete a cost-benefit analysis, an organisation should make a list of all possible costs
which are expected to be incurred during the project or process (Godavarthy, 2014). All cost
covers all type of possible expenses like direct, indirect or risk costs. After it, the organisation
should make a list of all possible benefits which are expected from the process. Benefits from
non-monetary items like goodwill are also included in this list. By subtracting the costs from
benefits, an organisation can find net process benefit.
6: Discuss the concept of a learning organisation in one paragraph.
A learning organisation can be defined as a business institution which is dedicated to providing
regular training and facility to its employees to learn new things so that they can perform
excellently and can improve their performance. Learning organisation is a concept of Total
Quality management which involves regular learning process to polish the skills of members
and staff.
7: Why is the concept of shared vision
A shared vision is an important component of learning organisation concept. It motivates the
employees to give more efforts towards learning and creates a common identity so that they can
work according to the need of vision (Hussein, et. Al., 2014). The concept of shared vision
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