Manage Innovation and Continuous Improvement : Learner Workbook

BSBMGT608
Manage innovation and
continuous
improvement
Learner Workbook

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Table of Contents
Table of Contents...............................................................................1
Instructions to Learner.......................................................................3
Assessment instructions..................................................................................3
Assessment requirements............................................................................... 6
Candidate Details...............................................................................7
Assessment – BSBMGT608: Manage innovation and continuous improvement
........................................................................................................................ 7
Observation/Demonstration................................................................8
Third Party Guide...............................................................................9
Third party details (required information from the learner)............................9
Activities.........................................................................................10
Activity 1A..................................................................................................... 10
Activity 1A checklist – for assessor................................................................11
Activity 1B..................................................................................................... 12
Activity 1B checklist – for assessor................................................................13
Activity 1C..................................................................................................... 14
Activity 1C checklist – for assessor................................................................15
Activity 1D..................................................................................................... 16
Activity 1D checklist – for assessor...............................................................17
Activity 1E..................................................................................................... 18
Activity 1E checklist – for assessor................................................................19
Activity 1F..................................................................................................... 20
Activity 1F checklist – for assessor................................................................21
Activity 2A..................................................................................................... 22
Activity 2A checklist – for assessor................................................................23
Activity 2B..................................................................................................... 24
Activity 2B checklist – for assessor................................................................25
Activity 2C..................................................................................................... 26
Activity 2C checklist – for assessor................................................................27
Activity 2D..................................................................................................... 28
Activity 2D checklist – for assessor...............................................................29
Activity 2E..................................................................................................... 30

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Activity 2E checklist – for assessor................................................................31
Activity 2F..................................................................................................... 32
Activity 2F checklist – for assessor................................................................33
Activity 3A..................................................................................................... 34
Activity 3A checklist – for assessor................................................................35
Activity 3B..................................................................................................... 36
Activity 3B checklist – for assessor................................................................37
Activity 3C..................................................................................................... 38
Activity 3C checklist – for assessor................................................................39
Activity 3D..................................................................................................... 40
Activity 3D checklist – for assessor...............................................................41
Activity 3E..................................................................................................... 42
Activity 3E checklist – for assessor................................................................43
Activity 3F..................................................................................................... 44
Activity 3F checklist – for assessor................................................................45
Summative Assessments..................................................................46
Section A: Skills Activity................................................................................ 47
Summative Assessments: Section A checklist...............................................50
Section B: Knowledge Activity (Q & A)...........................................................51
Summative Assessments: Section B checklist...............................................52
Section C: Performance Activity....................................................................53
Summative Assessments: Section C checklist...............................................55
Workplace Documentation – for learner.............................................56
Workplace documents checklist....................................................................56
Supplementary Oral Questions (optional) – for assessor.....................57
Competency record to be completed by assessor...............................60

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Instructions to Learner
Assessment instructions
Overview
Prior to commencing the assessments, your trainer/assessor will explain each
assessment task and the terms and conditions relating to the submission of your
assessment task. Please consult with your trainer/assessor if you are unsure of
any questions. It is important that you understand and adhere to the terms and
conditions, and address fully each assessment task. If any assessment task is not
fully addressed, then your assessment task will be returned to you for
resubmission. Your trainer/assessor will remain available to support you
throughout the assessment process.
Written work
Assessment tasks are used to measure your understanding and underpinning
skills and knowledge of the overall unit of competency. When undertaking any
written assessment tasks, please ensure that you address the following criteria:
 Address each question including any sub-points
 Demonstrate that you have researched the topic thoroughly
 Cover the topic in a logical, structured manner
 Your assessment tasks are well presented, well referenced and word
processed
 Your assessment tasks include your full legal name on each and every
page.
Active participation
It is a condition of enrolment that you actively participate in your studies. Active
participation is completing all the assessment tasks on time.
Plagiarism
Plagiarism is taking and using someone else's thoughts, writings or inventions
and representing them as your own. Plagiarism is a serious act and may result in
a learner’s exclusion from a course. When you have any doubts about including
the work of other authors in your assessment, please consult your
trainer/assessor. The following list outlines some of the activities for which a
learner can be accused of plagiarism:
 Presenting any work by another individual as one's own unintentionally
 Handing in assessments markedly similar to or copied from another
learner
 Presenting the work of another individual or group as their own work

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 Handing in assessments without the adequate acknowledgement of
sources used, including assessments taken totally or in part from the
internet.
If it is identified that you have plagiarised within your assessment, then a
meeting will be organised to discuss this with you, and further action may be
taken accordingly.
Collusion
Collusion is the presentation by a learner of an assignment as their own that is,
in fact, the result in whole or in part of unauthorised collaboration with another
person or persons. Collusion involves the cooperation of two or more learners in
plagiarism or other forms of academic misconduct and, as such, both parties are
subject to disciplinary action. Collusion or copying from other learners is not
permitted and will result in a “0” grade and NYC.
Assessments must be typed using document software such as (or similar to) MS
Office. Handwritten assessments will not be accepted (unless, prior written
confirmation is provided by the trainer/assessor to confirm).
Competency outcome
There are two outcomes of assessments: S = Satisfactory and NS = Not
Satisfactory (requires more training and experience).
Once the learner has satisfactorily completed all the tasks for this module the
learner will be awarded “Competent” (C) or “Not yet Competent” (NYC) for the
relevant unit of competency.
If you are deemed “Not Yet Competent” you will be provided with feedback from
your assessor and will be given another chance to resubmit your assessment
task(s). If you are still deemed as “Not Yet Competent” you will be required to
re-enrol in the unit of competency.
Additional evidence
If we, at our sole discretion, determine that we require additional or alternative
information/evidence in order to determine competency, you must provide us
with such information/evidence, subject to privacy and confidentiality issues. We
retain this right at any time, including after submission of your assessments.
Confidentiality
We will treat anything, including information about your job, workplace,
employer, with strict confidence, in accordance with the law. However, you are
responsible for ensuring that you do not provide us with anything regarding any
third party including your employer, colleagues and others, that they do not
consent to the disclosure of. While we may ask you to provide information or
details about aspects of your employer and workplace, you are responsible for
obtaining necessary consents and ensuring that privacy rights and confidentiality
obligations are not breached by you in supplying us with such information.

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Assessment appeals process
If you feel that you have been unfairly treated during your assessment, and you
are not happy with your assessment and/or the outcome as a result of that
treatment, you have the right to lodge an appeal. You must first discuss the
issue with your trainer/assessor. If you would like to proceed further with the
request after discussions with your trainer/assessor, you need to lodge your
appeal to the course coordinator, in writing, outlining the reason(s) for the
appeal.
Recognised prior learning
Candidates will be able to have their previous experience or expertise
recognised on request.
Special needs
Candidates with special needs should notify their trainer/assessor to request any
required adjustments as soon as possible. This will enable the trainer/assessor to
address the identified needs immediately .

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Assessment requirements
Assessment can either be:
 Direct observation
 Product-based methods e.g. reports, role plays, work samples
 Portfolios – annotated and validated
 Questioning
 Third party evidence.
If submitting third party evidence, the Third Party Observation/Demonstration
document must be completed by the agreed third party.
Third parties can be:
 Supervisors
 Trainers
 Team members
 Clients
 Consumers.
The third party observation must be submitted to your trainer/assessor, as
directed.
The third party observation is to be used by the assessor to assist them in
determining competency.
The assessment activities in this workbook assess aspects of all the elements,
performance criteria, skills and knowledge and performance requirements of the
unit of competency.
To demonstrate competence in this unit you must undertake all activities in this
workbook and have them deemed satisfactory by the assessor. If you do not
answer some questions or perform certain tasks, and therefore you are deemed
to be Not Yet Competent, your trainer/assessor may ask you supplementary
questions to determine your competence. Once you have demonstrated the
required level of performance, you will be deemed competent in this unit.
Should you still be deemed Not Yet Competent, you will have the opportunity to
resubmit your assessments or appeal the result.
As part of the assessment process, all learners must abide by any relevant
assessment policies as provided during induction.
If you feel you are not yet ready to be assessed or that this assessment is unfair,
please contact your assessor to discuss your options. You have the right to