Manage Knowledge and Information Australia Case Study 2022

Manage Knowledge and Information Skills
Australia Institute
Case Study
Margaret House, CEO of Bounce Fitness and the Board of Directors are keen to have the
four Centers registered with Fitness Australia (http://www.fitness.org.au). They feel
that standards required to be met as a registered fitness centre would not only ensure the
credibility of the organisation in the eyes of the public but provide goals for the Centre
Managers and teams.
Registration will require meeting the Code of Conduct for the state in which each Centre is
located and ensuring that all trainers meet, or immediately undertake training to meet
certain standards. Information about the registration can be obtained by going to the
Fitness Australia website and clicking on the Registration and Policies and Guidelines
tabs. The Codes of Conduct for each State can be found on the Policies and Guidelines
tab, Business Principles and Guidelines section, if you scroll down the page.
The minimum educational qualification required by Bounce Fitness for all trainers is the
Certificate III in Fitness Instructing and all trainers must hold this to continue to work as a
trainer of classes and individual clients. At this point in time, this has not been consistently
applied. In Cairns all are qualified, in Brisbane two needs the basic training, two also in
Sydney and in Melbourne there is one. It is intended under the change management
initiative that all trainers, once they have completed the basic training will continue to
pursue further training, the Certificate IV and Diploma, annually as personal development.
Bounce Fitness will pay for the training fees and other incidentals such as text book
requirements and provide one paid hour per week for study leave. Bounce Fitness will also
reimburse travel and accommodation for compulsory study attendance sessions.
It is expected that the change management process will be fairly smooth if adequate
measures are taken and the process is well managed. The major resistance will come
from the five trainers who do not have this qualification and have learned through
experience. They do not feel that a qualification is necessary. They have indicated that
they are not keen to participate in the further training initiative.
If the whole standardisation process is not managed carefully, there is a potential
for dissatisfaction and all Centres may not comply with the standardised
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Manage Knowledge and Information Skills
Australia Institute
procedures. This is a major concern for the Executive; hence your recommendations are
crucial.
You have been asked to investigate the feasibility, benefits and practicality of
entering into such a relationship with Fitness Australia and make recommendations.
Prepare a report for submission to the CEO and Board.
A report about feasibility, benefits, and practicality of training and educating the fitness
instructors/trainers of Bounce Fitness to meet all the required standards
A relationship between Bounce Fitness and Fitness Australia where the trainers of Bounce Fitness
will be trained to meet the required standards is very feasible and convenient. Its feasibility is
boosted by the fact the management of Bounce Fitness will offer all the financial requirements and
other requirements to its trainers. Bounce Fitness is ready to help and support its trainers in thy
entire training process and this will be very convenient and will end up benefiting all the parties
involved in the relationship.
There will be many benefits which will result from this relationship of training. Some of these
benefits include the trainers will offer better and more efficient services attracting more customers,
Bounce Fitness will earn more returns and thus more profits from the many customers, the company
will enjoy more benefits as it will now be fully registered and will offer services which meet the
required standards, the trainers will get promotions and other benefits in the company or other
external companies, among other benefits.
This proposed relationship of training is practical and can be achieved if Bounce Fitness can agree
with its trainers to undergo the training. Bounce Fitness should also make friendly and favorable
terms and conditions of the training process with its workers (trainers) and the training organization.
After all the arrangements are set, all the trainers of Bounce Fitness should be convinced to attend
the well-organized training and those not willing to attend the can be replaced with other qualified
trainers who will comply.
It’s highly recommended that this relationship is established as it will be of great benefit to all the
involved parties. Bounce Fitness will benefit by having all its trainers trained to meet all the
required standards which will consequently earn the company more benefits while the training
organization will benefit by receiving the training fees and other necessary payments from Bounce
Fitness.
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Manage Knowledge and Information Skills
Australia Institute
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