Manage Operational Plan Assignment Sample

MANAGE
OPERATIONAL
PLAN

Table of Contents
INTRODUCTION...........................................................................................................................1
PART A...........................................................................................................................................1
Operational plan.....................................................................................................................1
Policies and Procedures..........................................................................................................4
Meeting Notes........................................................................................................................5
PART B............................................................................................................................................6
Meeting plan...........................................................................................................................6
Documents provided to employees........................................................................................6
Meeting Minutes.....................................................................................................................7
PART C............................................................................................................................................8
Detailed Report.......................................................................................................................8
Q.4 List and describe documents that are commonly used for developing operational plan
project.....................................................................................................................................9
Q.13 List of alternatives approaches to develop key performance indicators to achieve
organisational objectives........................................................................................................9
Conclusion.....................................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Operation plan contains details that provide clear understanding of routine activities that
will help to achieve organisational objectives. Main purpose of this plan is to carry information
about responsibilities of employees so that goals of business are attained effectively. Traditional
Home-Style Restaurant which provides family food and services which is covered in this report.
In this assignment, detailed operational plan along with supporting policies and procedures and
meeting notes will be included. After that there will be explanation of meeting plan, recording
minutes information of meetings and presentation of documentation that will be provided to
employees. At last, there will be detailed report of tasks which also be included (Al Shobaki,
Amuna and Naser, 2017).
PART A
Operational plan
Operational plan is written detailed document that provides employees, teams and
department clear understanding about activities that will contributes in attaining organisational
objectives. There are 5 steps which draws out outline for preparing operational plan for
Traditional Home-Style Restaurant:
Ideal Situation: In this steps vision, mission, goals and objectives are defined so that ideal
situation of business can be approach through operational planning. There are different
components that need to be included in this step:
Mission To serve customers with best qualitative food
and traditional environment for family.
Vision It is to ensure that each consumer gets
traditional, friendly and courteous service.
To provide well prepared, nutritional and
quality food.
Objectives Capturing market share upto 20% at the end of
this year.
Keeping cost of service 30% less than revenue
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so that profits margins will be sufficient.
Define Operational Strategies: After determining all objectives for business, next step is to
plan strategies so that ideal situation for Traditional Home-Style Restaurant can be achieved
easily (Bauters and et. al., 2014). There are different factors that need to be covered in this step,
they are define under as follows:
Right Menu Traditional Home-Style Restaurant will design
its menu simple yet appealing which will
provide complete food variety for family
gatherings.
Food Procurement Process This is important aspects as it will cover cost
of purchasing raw materials.
This will lay down guidelines for procurement
of fresh and healthy ingredients (Brown and et.
al., 2014).
Including seasonal foods and vegetables to
attract customers.
Staffing Requirements Restaurant need to have enough workers on
floor and in kitchen to make sure that service is
effective enough to retain customers.
Provide training to staff so that they can
perform cross functions also when needed in
shortage.
Operating Systems There is need that restaurant gears towards
those operations which makes guest wait for
least time and still serve quality food.
There should be different systems for cashier,
taking order, serving order, maintaining
hygiene and cleaning dishes.
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Breaking Down Tasks: Once strategies are prepared there is need that it should be break down
into smaller tasks so that efficiency could be achieved. This makes strategies into manageable
tasks and attain overall objectives of business with specified time, technology systems and
personnel required.
Determine Resources: Now whole plans has been divided into smaller activities, it is required
to assign resources to each aspects so that performance can be measured (Elentably, 2015). It
contains different factors such as:
Budget This is important in planning as without financial support any activity can not
be executed. Budget is estimation of expenses that will be incur in future and
serve as base for measuring performance.
Particulars Amount (£)
Construction cost 175000
Kitchen and restaurant equipments 120000
Electronics, music and security 10000
Insurance and license 2000
Opening inventory 5000
Recruitment 3000
Advertising campaigns 5000
Start-up capital 20000
Total 350000
Technology If restaurant wants to have competitive edge in industry it can employ different
technologies for completing activities.
It also empowers staff by providing complete information they need to enhance
customer service and food quality.
Communication: There is need that this plan should be communicated to all parties involve in
Traditional Home-Style Restaurant. This includes objectives, strategies, different activities and
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resources. In this stage different responsibilities are assign so that there is less burden on each
personnel to achieve objectives (Janssens and et. al., 2015).
Monitor and Control Performance: To manage these plans and ensuring that tasks are going
are per plans there is need that controlling actions need to be taken. This also includes measuring
performance and taking corrective actions if any variances are identified. There can be different
indicators which will show efficiency, quality management and controlling techniques.
Policies and Procedures
Procedures
These are steps that are followed in recruitment procedure of Traditional Home-Style Restaurant: Firstly, Applications are invited through official websites, social platforms, college
campus and hiring agency.
 Scrutiny will be done on the basis of selecting candidates who are qualified in
qualifications and rest are rejected.
 Remaining applicants are called for Formal Interview which will have structures
questionnaire session. After taking interviews, Reference Checking will be conducted to find out the behavior,
attitude and cross check experience letter (Mezhov, Rastova and Shmatko, 2014).
 Medical Test to find out that how personnel is fit enough to work in kitchen and different
allergies so that medical actions will be taken on time.
There is different procedures for acquiring resources for business, the steps are as follows:
 In case of Traditional Home-Style Restaurant, there is need to acquire human resources
for start-up so that objective can be achieved effectively. First step is to Assign to Project,
which is gathering information, duration to acquire resources and performance
measurement of process. Next step is to Negotiation with other managers to make team which comprises of
member from each department so that process should be effective. Acquiring Resources, in this step individuals are selected from outside organisation so
that objectives can be achieved. Decision is last step in which different tools are employed to select candidates so that
right personnel is recruited for company.
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In order to protect intellectual property there are some steps which are employed by Traditional
Home-Style Restaurant:
 First step in protecting intellectual property is Keeping Business Idea Secret by non-
disclosure agreements and other securing options.
 There is need that company Documents Content in details so that it shall be use as proof
in case of challenges.
 As soon company will acquire name and logo it is important that it should Apply for
Trademark so that it gets registered with name and there are no chances of imitation.
 Along with trademark there are IP Attorney which further protects rest of assets of
company.
Policies:
Some of those policies which assist in recruitment process of Traditional Home-Style Restaurant
are as follows:
 Policy related to Job Posting like internal or external based on objectives and
requirements of business.
 There are policy for which focus on Recruitment and Selection procedures and provides
guidelines for employment terms, dismissal conditions, wages and salaries, etc.
 Company need to have specific policy for Reference Checking to determine
appropriateness and no biased behavior of employer towards any candidate.
 There are various policies specifically for Training and Development of employees so
that talent management is efficient and proper induction can be organise for new
personnel (Nir and et. al., 2016).
Meeting Notes
MEETING NOTES
Attending
Management of Traditional Home-Style Restaurant
Employees of Traditional Home-Style Restaurant
Announcements
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Operational plan of business which will bring objectives and strategies.
Different tasks so that it should be carried out effectively
Discussion
Proportional plan will be thoroughly discussed so that objectives are cleared and strategies are
implemented to effectively achieve mission and vision of company
different smaller tasks are assigned to different teams so that effectiveness shall be achieved and
time frame and resources are allocated to teams.
Round-table
In this different departments are formed and its responsibilities are assigned.
PART B
Meeting plan
It is important that meeting planning is done in advance so that it proves out to be
effective and provides all relevant information. Here are steps to plan meeting for Traditional
Home-Style Restaurant:
 First and important step is to Determine Purpose for what meeting needs to be conducted,
objectives, time duration and venue. Second step is to Bring out Details, in this equipment are organise, arrangement of snacks
and other details to conduct meeting. Communication is third step in which other stakeholders are informed about meeting and
other related details. It should be atleast a day or more before. Finalize Agenda and double check resources for meetings to avoid last minute confusion
and ensure effectiveness of planning.
 Prepare handouts and other needed documents for employees who are attending
meetings (Ranson and Lissenden, 2016).
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Documents provided to employees
There are different documents that need to be provided to employees during meetings so
that it proves out to be successful. There is list of documents that are provided by Traditional
Home-Style Restaurant to its employees in meetings:
Operational Plan: A copy of operational plan which covers objectives and other aspects
of business is presented to every personnel. This documents will define agenda of meeting that
all activities covered in strategies need to be carry out effectively. This is provide an idea to
employees about business plan of Traditional Home-Style Restaurant and road map to attain
objectives.
Job Role: Every employee shall be given all details regarding to their roles and
responsibilities which will cover employment terms. Meeting will cover job duties so that
personnel are clear about what is expected for them so that organisational objectives can be
achieved.
Code of Conduct: Main aspects of employee behavior in restaurant services is code of
conduct. There will be document which will provide details for employee explaining how their
conduct should be (Shi and et. al., 2017).
Meeting Minutes
Date: 30th September, 2019 Meeting
title:
Time: 10:00:00 Attendees:
Stakeholders of Traditional Home-Style
Restaurant
Location: Conference hall
Chair: Owner
Minute-taker: HR executives
Open meeting
Objective of Meeting: Discussion of operational plan
Apologies:
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Approve Minutes of
previous meeting
Action from previous meeting
ITEM TOPIC RESPONSIBLE DUE
DATE
1
2
Agenda
ITEM TOPIC PRESENTER DURATION
1
2
3
4
5
Any other meeting
TOPIC RAISED BY ACTION
Conclusion
Next meeting
Closing meeting
notes
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Minutes saved at
PART C
Detailed Report
After analysing operational plan some information has been identify which brings out
different aspects of business, some of them are given below:
Performance Appraisal: This report will bring out effectiveness of plan which is implemented
in business. This will provide area of under performance which is location of restaurant as there
is very less planning about it (Tsofa, Molyneux and Goodman, 2016). If proper analysis is done
to find out that area where there will more customers and attract guests is recommended so that
improvements can be done.
Financial Report: This will show how each activity will be productive in terms of profitability
and productivity. Recruitment process will helps in talent management which will enhance
overall performance of business. Other activity are evaluated on same ground so that financial
viability is find out (Silva, Martínez and González-Cabán, 2014).
Q.4 List and describe documents that are commonly used for developing operational plan project
Document type Details
Feasibility Study documents This brings out appropriate study related to
feasible factors and elements and used in
project design and operational plan.
Project report Written in Sustaining and measuring
effectiveness of operational plan. Results of
project monitors how well project has achieved
objectives.
Operational report It describes details about teams, tasks, project
manager and is also used at stage of execution
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of project plan.
Financial report It states the details related to funds, sources,
financial feasibility and budgets which helps in
evaluating effectiveness.
Q.13 List of alternatives approaches to develop key performance indicators to achieve
organisational objectives
Process Metrics: It provides feedback on performance of process and identifies drivers of
performance. It can provide overview of project teams and work proactively to address the
concerns related to performance. This will help to identify areas and factors which are
performing effectively and elements on those actions need to be taken so that its performance
can be enhanced.
3M's: It is important that measures need to be meaningful so that it can address issues and
effectiveness can be enhanced. Measurable so that it can serve as base for identifying productive
areas and variations so that corrective actions are taken to fill the present gap. It should be
Manageable so that controlling actions will be exercise so that it can be updated to ensure that
performance is evaluated effectively. Rigid indicators will decrease productivity of performance,
wastage of resources and performance can be evaluated properly which will hinder overall
business along with its operations.
Conclusion
From the above report it is concluded that operational plan is written documents which
provides complete information about strategies and activities for teams and department. All these
tasks are aligned with achievement of organisational objectives and are time specific, resources
allotted so that performance can be evaluated. There is details operational plan which contains
strategies, vision, mission, objectives, budgets planning, technological aspects and other factors
affecting operations of business. There are different processes for recruitment, protecting
intellectual property and acquiring resources with supporting policies. Meetings notes and
meetings covers details which are essential to ensure that these sessions are effective and
different documents are given to employees during meetings.
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REFERENCES
Books and Journals
Al Shobaki, M. J., Amuna, Y. M. A. and Naser, S. S. A., 2017. Strategic and Operational
Planning As Approach for Crises Management Field Study on UNRWA.
Bauters, K. and et. al., 2014, July. CAN (PLAN)+: Extending the Operational Semantics of the
BDI Architecture to deal with Uncertain Information. In UAI(pp. 52-61).
Brown, J. R. and et. al., 2014. System and Method for Providing Operational Intelligence for
Managed Devices. U.S. Patent Application 13/906,503.
Elentably, A., 2015. Strategic and Operational Plan Implementation of Seaports (Utilization
Jeddah Port). TransNav: International Journal on Marine Navigation and Safety of Sea
Transportation, 9.
Janssens, J. and et. al., 2015. Multi-objective microzone-based vehicle routing for courier
companies: From tactical to operational planning. European Journal of Operational
Research. 242(1). pp.222-231.
Mezhov, S. I., Rastova, Y. I. and Shmatko, A. D., 2014. Theoretical and methodological bases of
forming the operational and innovation program of the company. Advances in Natural
and Applied Sciences. 8(5). pp.451-458.
Nir, A. and et. al., 2016. School autonomy and 21st century skills in the Israeli educational
system: Discrepancies between the declarative and operational levels. International
journal of educational management. 30(7). pp.1231-1246.
Ranson, H. and Lissenden, N., 2016. Insecticide resistance in African Anopheles mosquitoes: a
worsening situation that needs urgent action to maintain malaria control. Trends in
parasitology. 32(3). pp.187-196.
Shi, F. and et. al., 2017. Optimizing train operational plan in an urban rail corridor based on the
maximum headway function. Transportation Research Part C: Emerging
Technologies. 74. pp.51-80.
Tsofa, B., Molyneux, S. and Goodman, C., 2016. Health sector operational planning and
budgeting processes in Kenya—“never the twain shall meet”. The International journal
of health planning and management. 31(3). pp.260-276.
y Silva, F. R., Martínez, J. R. M. and González-Cabán, A., 2014. A methodology for determining
operational priorities for prevention and suppression of wildland fires. International
journal of wildland fire. 23(4). pp.544-554.
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