Manage Operational Plan Report
Added on -2020-07-22
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Manage Operational Plan
Table of ContentsExecutive summary:.........................................................................................................................3INTRODUCTION...........................................................................................................................4Discussion on Findings:...................................................................................................................6CONCLUSION ...............................................................................................................................6RECOMMENDATIONS.................................................................................................................6REFERENCES................................................................................................................................7
Executive summary:Operational plan is the structure which includes the information of the strategies whichare involved in strategic plan. In this report, the strategies have focused more on the maintenanceand cleanliness of the restaurant. The coffee house was visited on two different occasions that isChristmas and New Year. The main aim of inspection team to visit the restaurant is to checkwhether customer were given the best quality of services and food items. Further, they have alsochecked the cleanliness of the workplace.
INTRODUCTIONOperational plan is the methods which helps in planning the goals and objectives. It is thefoundation of justification of an annual operating budget request. Operation management helpsin forming and controlling the process of production and manufacturing the business practices inmanaging the production of products and services. Coffee house chain is used in this report foranalysing the cleanliness of the area (Ward, 2016). Brunetti is restaurant in Melbourne Australiawhich is famous for providing tasty coffee, cakes, sweets and desserts. It was established by SirBrunetti in 1985. Present report covers the information of coffee shop and its cleanliness. Theobservation of number of customers in the shop has been discussed. Further, the analysis of thequick services of the coffee bar has been done. Further, recommendations are provided toimprove the customer services.Brunetti is famous for its coffee and has given special training to its members to maketasty coffee. They have applied different techniques, skill and learnings of their past knowledgeand experience to give unique taste to tea, coffee and food items. Further, cleanliness, hygieneand sanitation are the most important concept for every restaurant and cafe to attract thecustomers. Brunetti has given more importance to the neat and clean environment and area in itsworkplace and has made separate team to look over the entire cleanliness and maintenance of thecafe. On the occasion of new year, the number of visitors and customers are appreciable.Around 500 people visited the shop on the same day. On this festival, the services of the coffeerestaurant are not much effective and quality of the products was very poor. They have givenmore importance to the cleanliness rather than best service (McGrath, 2010). Due to more rushof people, the coffee shop has not treated their customers properly. They are misleading themand are not providing high quality of tea, coffee, beverages and food. The restaurant was also inspected on the festival of Christmas, customers at that time aretreated with more loyalty. They were welcomed and provided best services. The restaurant hasalso maintained proper cleanliness of its workplace as well as surroundings. They have alsotreated the persons with special care and helped them to get best offers of the cafe. They wereserved with special tea and coffee and other drinks (Casadesus-Masanell and Ricart, 2010). Thenumber of people visited on this festival is very large. The company has made properarrangements to provide the services to the customers on the time. Further, they have treated
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