BSBMGT517: Operational Plan Management at Norsu Interiors

This assignment provides a detailed operational plan for Norsu Interiors, a homewares and furniture business, addressing key areas such as recruitment, training, performance monitoring, resource allocation, and intellectual property protection. It outlines the responsibilities of various departments, including production and recruitment, emphasizing the importance of strategy implementation, staff training, and compliance with organizational policies. The plan includes specific strategies for recruitment, resource allocation, and intellectual property management, ensuring alignment with organizational goals and efficient operations. The document also highlights the need for effective communication, monitoring, and continuous improvement to achieve optimal performance and safeguard the company's intellectual assets. Desklib offers similar assignments and resources for students.

Manage Operational Plans

Table of Contents
Task 1...............................................................................................................................................3
Develop an Operational Plan.......................................................................................................3
Task – 2............................................................................................................................................7
Implement an Operational Plan....................................................................................................7
Task - 3..........................................................................................................................................11
Review Operational Plan...........................................................................................................11
Task – 4..........................................................................................................................................12
Manage Operational Plan...........................................................................................................12
Reference:......................................................................................................................................16

Task 1
Develop an Operational Plan
The norsu interior is an organisation which has a business of homewares, furniture, etc. It
hasstores in various cities like Melbourne, Brighton, East Malvern, and Hawthorn.As an
employee of the Norsu Interiors, the duty of developing and implementing a plan has been
allocated to me.
Activities Implementation Benefits Time Duration Responsibility
Recruitment The employees
with effective
skills must be
appointed by the
Human
Resources
meeting the
decided
benchmarks for
the recruitment
process.
Good
performance of
the employee
will contribute
towards the
achievement of
the
organisational
goals.
1-2 Months Human Resource
Manager and the
management of
the company will
be responsible
for such activity
(Cascio, 2018).
Training and
Development
Trainer having
required skills
will be appointed
by the
organisation.
It will enhance
the skills of the
employees and
will improve
their
productivity.
2-3 Months Managers will be
responsible for
evaluating the
need for training.
Monitoring A monthly report This will keep a 1 Month. Head of every

Performance will be prepared
by the head of
each department
and will be
presented to the
top level
management of
the organisation.
track of the
performance of
the employee and
will be beneficial
for the
employees as
well as the
company.
department will
be responsible
for such activity.
(Heizer, 2016)
Recruitment Policy and Procedures
It is essential for reaching the organisational goals to appoint effective and efficient staff. The
growth of the organisation depends on the working of the employees. Every organisationhas
different policies regarding recruitment.The recruitment process must be done properly so that
they can be trained and support the organisation to reach its objectives.There is a process which
is followed by recruiting the manpower and is mostly conducted by the Human Resources
Manager; however, the process of the recruitment is as follows:
Position Identification: The first and foremost stage of therecruitment process is identifying the
position on which a candidate is needed. There are various departments in an organisation and
whenever a position is vacant in the departments, the head of these department contacts the H.R.
head of the company to recruit a good employee for the position.
Position Descriptions:Information is provided in relation to the vacant position i.e. the
qualifications for the job, skills required, duties and responsibilities of the personnel who are to
be appointed. While publishing the vacancy, the job description is also mentioned.
Benchmarking for positions: This means setting up a standard for the vacant position.
Forgetting appointed to the vacant position, it is necessary that the employee must meet with
such standards. These standards vary from organisation to organisation.

Position Advertising: It is a significant stepinadvertising for the position in an organisation
must be done carefully. The advertisement of the vacancy must specify the qualification for the
job, salary offered, etc.
Applicant Screening: It is an activity which is performed before the interviews are conducted.
In this, the most eligible applicants are shortlisted, who meets the qualifications or the
benchmark for the position.
Applicant Interview: After theshortlisting of the applicants, these applicants are called for
interviews which are headed by the management of the organisation along with H.R. Manager.
Applicant Notification: After the interviews are conducted, the applicants are to be informed
either they are selected or not.The selected applicants are to be informed that they are appointed
and an offer letter is to be served to such applicant.
Resource Policy operational Plan
It is necessary for the growth of the organisation to appoint and hire manpower with good skills.
This made sure by the effective Human Resource Policy of the organisation. Start-ups like Norsu
interior requires a good human resource policy as it is still a small organisation which is still
growing. So, the policy for hiring the staff must be effective as it is required for the organisation.
 First of all, the management must appoint Human Resource Manager with requisite
qualifications, skills that are required for the job and to handle the staff of the
organisation.
 Once the manager of Human Resource is appointed, such manager must conduct the
meeting, inviting the comments from the heads of all the departments which are in need
of the employees.
 The manager will conduct interviews and select the employees as per the requirement of
the various departments. It is required to set some benchmarks for the recruitments and
such employees must meet the set of benchmarks for getting selected.
 The human resource manager must make sure that the employee must be provided a good
working environment and required training is provided to them (Kerzner&Kerzner,
2017).

Intellectual property policy plan
Intellectual property means the non-tangible material goods of an organisation which is a
result of creativity or ideas. These properties are needed to be protected with the help of
copyrights, trademarks, patents, etc. Plans and strategies are required to be made for
protecting the intellectual property of the company. Moreover, theNorsu interior is all about
creativities, ideas, design, etc. so the organisation must have an effective policy for
safeguarding the organisational intellectual property.
Whenever any the staffs of the organisationcome up with an idea and work is done upon such
idea, then the management must file for copyright, trademark, etc. so that such idea cannot be
used by the competitors of the organisation. If there is no copyright or trademark on the idea
or the product which is the result of such idea, then it can be used by any organisation and
can be used and copyrighted also.
Such process of filing for copyrights and trademarksmust be handled by the legal or
compliance department of the organisation and activities with the management must be
coordinated accordingly.

Task – 2
Implement an Operational Plan
Explain and discuss the operational plan in detail.
Operational Plans are strategies made for the organisations so that the departments or sectors can
work according to the strategies for attainment of the organisational goals.For attainment of the
organisational goals, it is necessary to have coordination between the various departments and
within the same department. The work performed by these department leads to achieving the
objectives of the company.For effective and efficient working within the organisations, the
strategies or the tactics made by the management is required to be followed by the staff
members.
These operational plans are introduced for dealing with the day to day functions or operations of
the company and are basically made by the management of lower level. For making these plans,
it is essential that such management have an idea about the objectives that are set by the higher
management and which are to be achieved by the lower management. It is supposed by the lower
management that the strategies and tactics are made by the higher management and accordingly
strategies for performing the task efficiently is to be decided by the lower management
(Parmenter, 2015).
These plans are prepared in detail and it explains the duty and responsibilities of every staff
member of the department. This provides a clear view of the task to be performed by each and
every individual. It assists the head of the department to monitor and evaluate the efficiency of
the particular employee. This provides an outlook of the requirement of the guidance and
training, which increases the productivity of the employee and overcome their other weaknesses.
As it is seen in the Task 1 that the various plans or strategies are made which are required for the
smooth working of an association. Plans for recruitment are to be made so that individuals with
good skills are appointed. At the same time, plans are prepared for the development of the
working individual of the organisation and trainings are provided in this regards which leads to
the attainment of goals of the organisation.

Allocate Responsibilities for at least 2 different strategies outlined within the plan.
Production Department:This department plays a vital role for maintaining the position of the
company in the market. Norsu Interior, being a homewares company, supplies goods like
furniturewhich are to be manufacture by this department. The selected ideas are implemented in
this department and final products are made accordingly. Production Managers are responsible
for the working of this department. It is his responsibility to direct his staff to follow the
strategies made. Strategies like demand matching strategies can be adopted and followed by the
production manager for producing only that much goods or products which is consistent with the
demand of the customers. This will save a lot of resources of the company and will eliminate its
wastage (Rushton, et. al, 2014).
Recruitment Department: For the growth of an organisation, it is necessary that the employees
with good qualifications and skills are appointed. It is the responsibility of the Human Resource
Manager to hire the individuals who have required skills and qualification which are required for
the position. Mostly used strategy for recruitment is external recruitment i.e. reaching outside the
organisation and selecting the employee from public at large.
Instruct / mentor each person to whom you have allocated responsibility to, to ensure they
understand and are empowered to perform their allocated task.
As it is seen in the discussion above,different heads of different departments are responsible for
managing the operations of the organisation. It is necessary that they understand their obligations
and duties allotted to them. As per above discussion the major responsibilities of the department
managers are as follows:
Production Department:
 To maintain the quality of the products.
 Purchasing the raw material required for production of the goods.
 Comparing the price of different suppliers of the raw materials for purchasing it at low
price.

 To meet the demand of the customers and maintaining their satisfactory level.
 The payment for purchasing the raw materials and other related goods must be handled
by the production manager and payment must be made after the delivery of the material.
 Such manager must operate as per the authority given to them and under the supervision
of the top level management.
 It is also the responsibility of the manager to ensure that the production process doesn’t
have a harmful impact on the environment and must take safety measure for the same.
Recruitment Department:
This department is governed by the Human Resource Manager. Responsibilities of such manager
are:
 To short-list the individuals for the interviews.
 To hire the individuals with required qualifications and skills.
 To ensure that such selected candidate is provided proper training for the post for which
he is appointed.
 It is the duty of the H.R. Manager to make sure that employees are provided safety and
healthy working environment.
 All the other grievances are handled by this manager only.
Ensure each staff members are trained in the following strategies- as appropriate to their
allocated responsibility/strategy.
 Recruitment:It is the duty of the managers to make sure that training is provided to the
staff members. The staff members are under an obligation to follow the recruitment
procedure which is explained in Task 1. The performance of the staff members will be
monitored and reviewed by the manager on daily basis.
 Resource Allocation:The production manager must keep a check on the optimum
utilisation of resources. The wastage of resources put a dent in the efficient working of
the organisation. Proper training is provided to the staff member of this department to
eliminate the chances of wastage. The performance of the employees will be scrutinized
by the manager on regular basis (Johnson, 2014).

 Intellectual Property:It is essential for the working of the organisation to protect the
intellectual property. The legal or compliance departmentis responsible for filing for the
trademark or patents. The employees having vast knowledge of the law must be
appointed under this department. The manager of this department must strictly monitor
the performance of the employees as fault of this department may attract the legal
consequences for the company.

Task - 3
Review Operational Plan
There are various information required for the evaluating the effectiveness of the plans prepared
under Task 1.
The recruitment process requires the information about the vacancy of the postin any department
whereas for providing training to the employees, information is required about the weak areas of
the employees which are to be developed.The assessment of the performance of the employees is
done effectively and reports of each and every employee employed in the department are
prepared for reviewing the performance on monthly basis.
Adoption of the strategies and plans results in enhancing the profitability of the organisation and
the productivity of the employees.Also providing training to the employees develops the skills of
the employees required for the meeting the benchmarks set by the management.
The production department is underperforming due to the low demand of the homewares and
furniture in the market and rise in the new entrants. Also, there are some employees who need
training to work efficiently and effectively.
Various discounts must be provided to increase the demand of the product and have competitive
advantage over the new entrants. The company can also introduce new products as per the
requirements of thecustomers. Piercing price strategy can be adopted by the organisation for
improving the demand of its product in the market.

Task – 4
Manage Operational Plan
1).
The operational plans are the strategies or tactics made for the assisting various departments of
the organisation in reaching the goals or the objectives set by the management of the company
(Tseng, et. al, 2015).
2).
Gantt chart is a form of bar chart horizontally prepared in the M.S. Excel. It depicts the graphical
presentation of the implementation of the plans or strategies made by the organisation for
working as per the plans and achieving its goals. This chart shows the data of the performance of
the various tasks of the employees.
3).
It is a chart for assessment of a particular plan used for organising, coordinating and scheduling
the task accordingly. It is a graphical presentation of the achievement of the organisational goals.
4).
List of 4 essential documents are:
Budgets:It is essential for the proper functioning of the organisation to have an estimate of the
finance required for every operation. Budget is such estimation of the position of the
organisation in relation to the finance and is decided for a particular period of time; it may be for
present or may be for future times.
Mission Statement: It is a proclamation which explains the functions or operation of the
company, the market in which such company is operating and having the competitive advantage.