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Manage People's Performa Assignment

   

Added on  2021-02-20

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Manage People's Performa

Table of ContentsINTRODUCTION...........................................................................................................................1ASSESSMENT 2.............................................................................................................................11. Review of the Case Study........................................................................................................12. Operational Plan.......................................................................................................................13. Role of manager for the employees.........................................................................................44. Develop goals, KPIs and tasks for the employee individually and prepare employee'sperformance management plan....................................................................................................45.Preparation of key management roles for the development of the role play meeting..............86. Performance development plan................................................................................................97. One on one coaching session to be placed in employee’s file...............................................108. Participation of the employee role-play.................................................................................109. Role-play as a Manager.........................................................................................................1210. Performance review.............................................................................................................13CONCLUSION .............................................................................................................................14REFERENCES..............................................................................................................................15

INTRODUCTIONManagement is the important part of the business, implementing the concept of whichcan result in development and expansion of the organization in the country. It must havecoordinated as well as cooperate between the manager and the subordinates in order to maintainsmooth working in the business. In the study Australian company which is famous for itsproducts which ranges from bathroom fittings, bedroom fittings, mirrors and decorative items forthe home is taken. The company is having eight stores which are present at capital of every stateof Australia.ASSESSMENT 21. Review of the Case StudyHouse friend is an Australian Company which is specialised in homewares retailing. Itsproducts ranges from bathroom fittings, bedroom fittings, mirrors and decorative items for thehome. The company is having eight stores which are located at capital of every state of Australia.The stores are open on business hours which is 9:00 AM to 5:00 PM 5 days on Sunday andSaturday there is holiday. There are nine employees who are working for the company, in which3 employees are working as cashier, three as sales representatives, one as supervisor, one asbookkeeper/administrator, one as store handling person and one as a manager. The companywants to expand its business. Expansion of business required more operations and moreemployees in order to make the business successful and sustainable for the future. The companyfocuses on providing quality and premium products to its customers along with competitive costsof the product. Organisation also extend the training hours of their employees from 46 hours to84 hours per week. Along with that, Company is considered to initiate the corporateresponsibility management by providing green products in order to go green and improve theenergy efficiency.2. Operational PlanOPERATIONAL PLANOperational goalsTeam goalsProgressGoalFocusKPIReason/barriersTeamDeliverableGoalKPIDue1234561

Toimprove thequalityofproductsofferedby thecompany totheiremployees inorder togainprofitabilityandmakebusinessexpansionsuccessful.Theirfocusis onthecustomersatisfactionandengeryimprovement.KPI ofthestoreperformancewill becustomersatisfactionandcustomerretention.Lackofskillsandlackofdirectionsfromthesupervisors.There isa teamworkand onthebasis ofwhicheveryemployee has toequallycontributetowardsthework.Yes,theteamgoals canbedeliverable incasecompanyprovidestheiremployeespropertrainingandfocus ontheemployeesengagemToimprovethe co-ordination andcommunicationbetweenstaffmembers of thefirm inorder toconducttheoperations of thestoreson time.Teamsatisfactionandteamengagement isthe KPIof theteamperformance. The goalsmust beachieved bythe end of theyear 2020.2

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