Manage Project Stakeholder Engagement

MANAGE PROJECT STAKEHOLDER
ENGAGEMENT
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Table of Contents
Knowledge Assessment...................................................................................................................3
Task 1-Stakeholder engagement management................................................................................7
A. Using the stakeholder register and power interest grid below, list all stakeholders, their
power and interest (and why they received this rating) as well as assessment information,
stakeholder classification and potential strategies for engagement.............................................7
B. Given an example where you have experienced an issue that involved the differing interests
of stakeholders. Describe how you resolved this issue and their differing interests...................9
C. You are now in the execution phase of the project and the engagement level of stakeholder
needs to be compared to the planned engagement levels. Fill out a Stakeholder Engagement
Assessment Matrix for all of the stakeholders previously identified showing variance with
planned engagement. Show at least one variance between planned and actual engagement....10
D. Explain the variance between planned and actual engagement. Why has this happened?...11
E. What did you suggest/do to correct stakeholder engagement?.............................................12
F. Give an example where you did identified and clarified stakeholder expectation in terms of
organisation performance indicators or in responding to conflict or difference in: culture,
ethnic background, other personal characteristic of project individuals, religion or skills.......13
G. Give an example where you identified and addressed an individual’s development needs in
supporting stakeholder engagement..........................................................................................14
H. Give an example how you distributed the work to the team and ensured they operated in the
defined roles...............................................................................................................................15
I. Given an example, one of your team needed support in terms of interpersonal skills in
stakeholder engagement. How did you assist them?.................................................................16
J. Brainstorm and list as many reasons as your group can think of for common problems which
lead to a variance in stakeholder engagement. This could be based on your past experience,
reading you have undertaken or your general understanding of projects..................................17
K. How did you ensure stakeholders agreed on the methods of communication and level of
engagement planned?.................................................................................................................18
L. Give an example where you have identified a variance in managing stakeholder
communications. This could be where you discovered incorrect or misleading content, missing
reports, untimely distribution or there has been a stakeholder complaint. Describe how this
variance was identified and resolved.........................................................................................19
References......................................................................................................................................20
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Knowledge Assessment
1. Should you think of your stakeholder in groups or segment?
Stakeholders are the people which can be influenced by the project which have an influence on
the project. Different stakeholders are engaged in a project which can be divided into distinct
group or segments. Firstly these can be divided according to their engagement with primary and
secondary stakeholders. Primary stakeholders play a significant role in the accomplishment of
the project (Rupp, et. al. 2014). Secondary stakeholders who do not have a direct influence and
interest in the project. Either these stakeholders can be classified into other dimensions as well as
duties suppliers, clients, workers etc. Influence and support in the project is another category in
which the project stakeholders can be divided. Mapping through stakeholder maps is effective to
use to identify the support and influence of the stakeholders in the project. So it can be said that
project stakeholders can be classified into the groups and categories which helps to accomplish
the project in a better manner.
2. How can you influence your stakeholder?
It is significant to manage and influence stakeholder in the project. Stakeholders are the
important part of the project which supports in the attainment of the project goals and objectives.
Clear objectives and appropriate goals are effective to use in the influence on the stakeholders in
the project. Measurable and attainable targets effects on the stakeholders to work and perform
accordingly. These targets help to develop motivation in the project which is an essential factor
for the project accomplishment (Klijn, et. al. 2012). Trust development is another factor which are
significant to influence stakeholder in the project. It develops a connection in the project and its
stakeholder which is essential. Project managers are responsible to influence the project
stakeholders by providing examples to teach them how they can perform better in the project. It
helps to create a motivation in the stakeholders which helps in the attainment of the project
objectives. Involvement of stakeholder in the project is significant which helps to manage a
performance level in the project. Feedbacks and suggestions to stakeholders can help in this to
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engage stakeholders in a better manner in the project.
3. External stakeholders are external to the organisation. Give 3 Examples of external
stakeholders.
Person, groups and organisations which are having an interest in the affairs, programs and
activities of the company are covered in the term of the stakeholder. Employees and shareholders
etc. are considered as internal stakeholders. These internal stakeholders are highly engaged in the
strategies and internal activities of the company that’s why they are significant for the company.
Groups and individual which works outside to the business have much potential to influence the
process and strategy of the company are considered as an external stakeholder (Neubaum, et. al.
2012). These external stakeholders contain a huge influence on the long-term business of the
company so it is essential to consider them in operations and strategies of the company. Example
of the external stakeholder is given below:
Customers: These are the end users of the outcomes of the organisation so it is essential to
consider the initiation and production of the products. These are the most significant external
stakeholders for whom an organisation is engaged in production or service generation. A success
of the business depends on the customers so it is essential for the company to develop better
products as per the demands of the company.
Government: Each and every organisation works under the rules and policies developed by the
government (Neubaum, et. al. 2012). It has a huge influence on an organisation and mostly on
policies of the company. Different rules of developed and designed by the government to
manage ethics and honesty in the work.
Investors: It is a need of each and every company needs the support of investors to manage and
run their business activities. From the initiation stage of the company needs of investors arises
which is significant to accomplish. Availability and acceptance of investors are needed for the
company which helps to develop products for its targeted market.
4. The implementation of which of the following processes decrease the risk of project failure?
Answer: (A). Manage stakeholder engagement is most effective in the decline of the risk of
project failure.
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5. You are engaged in gathering information from stakeholders regarding whose interest should
be taken into account throughout the project. This is called:
Answer: (B). Stakeholder analysis
6. The ability of stakeholders to influence the project is typically highest at the _________stages.
Answer: (B). Initial
7. A stakeholder is ………?
Answer: (D). Anyone who can impact/be impacted positively or negatively by the project
8. Daniel is the project manager of a factory construction project. Daniel has recently joined this
organisation and is not fully aware of the organisation’s culture and structure. In order to manage
his project stakeholder, Daniel has to understand his project stakeholders better. Which of the
following can provide Daniel with some historical information regarding stakeholder
management on the previous projects?
Answer: (D). Organisational Process Assets
9. Which of the following process would apply if you had to communicate with the project team
members to understand their expectations for the outcome of their project?
Answer: (C). Management Stakeholder Engagement
10. Diana is managing the development of a mobile phone application. Half of the project work
has been completed. Diana is currently reviewing her stakeholder management plan. She finds
out that some of the resisting stakeholders have now become supportive. How should Diana
update her stakeholder management plan?
Answer: (B). Transfer these stakeholders to the project supporters group, and for these
stakeholders, adopt the stakeholder management strategy defined for the project supporters
11. If a stakeholder has high interest in your project and high power or authority, then such
stakeholder should be managed with the following action plan:
Answer: (A). Manage closely
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