The assignment consists of four sections: describing an instance where human resources can be used effectively to provide quality services and products, creating a list of physical resources that can contribute to providing quality customer service, explaining an instance where time can be used effectively to provide high-quality products and services, and outlining an effective decision-making process. The assignment also includes a list of typical pieces of information that may need to be included in a service delivery report and a discussion on the Australian Privacy Principles.