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Manage Quality Customer Service - PDF

   

Added on  2021-01-01

10 Pages2194 Words213 Views
Professional Development
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Manage Quality Customer Service
Manage Quality Customer Service - PDF_1

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1 ...........................................................................................................................................1TASK 2............................................................................................................................................2TASK 3............................................................................................................................................3CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................7
Manage Quality Customer Service - PDF_2

INTRODUCTIONManaging quality customer service is the management of the services provided to thecustomers of a company. The customer service is required for the development of companiesproduct and services. The report will study the customer service plan of company innovative widget which involvesthe customer satisfaction through various ways which can be easy grievance redress, availabilityof the persons for the customers. The report will include related legal regulation implied bygovernment in order to provide customer service. Furthermore, report will study the policy and procedure for handling customer and alsothe type of customers. The report will also study KPI for customer service team members andalso the recommendations for improvement of customer service. TASK 1 Customer service planThe customer service plan have been developed for the company Innovative widget. Thecustomer service plans ensure that there is outflow of goods and services from the organizationand also the customers are satisfied with the goods and services of the company. There are 6steps involved in the creation of customer service plan which are as follows-1.determining of the customer service vision which is required by the customers.2.Thereafter the company innovative widget needs to evaluate the customers needs 3.after the evaluation of the customers need, the company innovative widget needs tosecure the proper resources for the production of those goods and services. 4.As the resources are collected and secured from the various sources their is need to setgoals for customer service team of the company innovative widget and allot work to theteams as well as individuals. 5.The company have to keep in mind that there is no over burden on the customer serviceteam of the company innovative widget (Bienstock and DeMoranville, 2015). 6.At the last there is need to focus on motivating the employees for the work in thecompany innovative widget. Using the RATER model innovative widget will identify customer needs.customer service employees are to contact clients by email or telephone to understandtheir experiences and expectations1
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