Manage Team Effectiveness Assessment - BSBTWK502

This assessment is a written questionnaire with a mix of objective and subjective questions. The questions focus on the knowledge evidence required for this unit of competency: Impacts of group dynamics on team performance, Methods of establishing team activities including communication processes, Strategies that can support team cohesion, participation and performance, Strategies for gaining consensus, Issue resolution strategies.

Assessment
Task 1
Manage team effectiveness
BSBTWK502

Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I
have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
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Table of Content
Student Declaration ................................................................................................................................................2
.Task 1 – Knowledge Questionnaire..............................................................5
Question 1...............................................................................................................................................................7
Question 2...............................................................................................................................................................7
Question 3...............................................................................................................................................................8
Question 4...............................................................................................................................................................9
Question 5...............................................................................................................................................................9
.REFERENCES.............................................................................................10

.Task 1 – Knowledge Questionnaire.
Task summary and instructions
What is this
assessment task
about?
This assessment is a written questionnaire with a mix of objective and
subjective questions.
The questionnaire is designed to meet the knowledge required to meet
the unit requirements safely and effectively.
The questions focus on the knowledge evidence required for this unit
of competency:
 Impacts of group dynamics on team performance
 Methods of establishing team activities including communication
processes
 Strategies that can support team cohesion, participation and
performance
 Strategies for gaining consensus
 Issue resolution strategies.
Your assessor will be looking for demonstrated evidence of your
ability to answer the questions satisfactorily, follow instructions,
conduct online research and review real or simulated business
documentation as instructed.
What do I need to do
to complete this task
satisfactorily?
 Submit your answers to the questions within the set time frame,
 Answer all questions as instructed,
 Answer all questions using your own words and reference any
sources appropriately,
 All questions must be answered satisfactorily.
It is advisable to:

Task summary and instructions
 Review the questions carefully,
 Answer the questions using online research and the learning
material provided for the unit and by reviewing real or simulated
relevant business documentation (such as policies and procedures),
 Further research the topics addressed in each question.
Specifications You must submit to GOALS the
 Assessment cover sheet,
 Answers to all questions,
 References.
Resources and
equipment
• Computer with Internet access,
• Access to Microsoft Office suites or similar software,
• Learning material.
Re-submission
opportunities
You will be provided feedback on your performance by the Assessor.
The feedback will indicate if you have satisfactorily addressed the
requirements of each part of this task. If any parts of the task are not
satisfactorily completed, the assessor will explain why, and provide
you with written feedback along with guidance on what you must
undertake to demonstrate satisfactory performance. Re-assessment
attempt(s) will be arranged at a later time and date. You have the right
to appeal the outcome of assessment decisions if you feel that you
have been dealt with unfairly or have other appropriate grounds for an
appeal. You are encouraged to consult with the assessor prior to
attempting this task if you do not understand any part of this task or if
you have any learning issues or needs that may hinder you when
attempting any part of the task.

Answer all the questions below:
Question 1
Provide examples to explain how group dynamics can support (2 examples) and
hinder (2 examples) team performance. (30-50 words/example)
Example and explanation
Support 1. Group dynamics support to enhance group performance and
team members' productivity, by providing chance to them in term
of sharing essential data about a topic for which they work
together, which enable everyone to take initiative to develop
creative idea (Shier and et. al., 2021). For example, it may
support to obtain better work results.
2. It may provide individual candidate opportunity to collaborate
and coordinate with each other, which in return improve their
performance and enhance productivity, which is quite essential
and beneficial for organisational success. For instance, it enables
employees to collaborate effectively while working in a team to
achieve set aim and obtain desire outcome.
Hinder 1. It can be said the ineffective team dynamics may disruptive for
successful and effective decision-making and effort outcomes (4
Things to Know About Group Dynamics in the Workplace, 2021).
For example, it may continually affect team performance in
negative manner, when strong and effective leadership style may
not exist that help to improve group performance and enhance
motivational level of each candidate.
2. Poor team dynamics may hinder performance of team members
in term of creating conflict between them, because the
perspective and behaviour of individual candidate is quite
different from each other, which outcome develop issues among
existing and new employees.
Question 2

Outline four (4) methods of establishing team activities; at least one must be relevant to
communication processes.
(40-60 words/method)
Method Outline
Group gathering By developing plan to gather individual candidate at same
workplace to work to achieve common aim, is the best
approach (Shameem and et.al., 2020). As it may help to
establish a team activity, through which people may
communicate with each other.
Flexibility It is another approach that management may take into their
consideration, through which they may provide chance to
everyone to be flexible in term of conducting communicative
practice at workplace after completing their work before or
on time.
Task allocation According to this approach, leader or manager may provide
employees opportunity and duty to perform with other people
at workplace, in order to reach at expect outcomes and gain
benefits in bulk. They may take initiative to allot one task for
which individuals may drive their attention towards
coordinating and communicating with all.
Success celebration It also included in category of those methods that help to
develop team activity at workplace effectively and provide
key opportunity to communicate and coordinate with each
other (Westfall, 2020).
Question 3
Outline four (4) strategies that can support team cohesion, participation and
performance.
(40-60 words/strategy)
Strategy Outline
Strategy 1: In term of effective tactic, leader and management may take
initiative to define set aims and objectives to all workers, which
may contribute to enhance team cohesion, participation in group

Strategy Outline
activities and increase their performance extent, which play vital
role to enhance organisational productivity (Hoang and et.al.,
2020).
Strategy 2: Another strategy that support group performance and their
engagement in aim achievement process is training and
development session that leader effort to develop systematically
and effectively (Abrantes, Mach and Ferreira, 2020). It
contributes to boost productivity level of each candidate and
develop skills which they seek to obtain.
Strategy 3: Performance recognition is another suitable strategy that help to
boost team participation and engagement in goal achievement.
For example, when leader recognises the performance of
individual candidate and develop plan to reward them on the
basis of outcome. They may support to enhance team
commitment towards obtaining desire outcome.
Strategy 4: Leaders and managers can support group performance by develop
tactic to celebrate success after workload, which in return boost
morale and motivation level of each candidate.
Question 4
Explain three (3) strategies for gaining consensus within a team.
(40-60 words/strategy)
Strategy Explanation
Strategy 1: In order to gain consensus within a group of employees,
management may take initiative in term of developing effective
tactic and that is pooling opinions (De Jong and et.al., 2020). By
taking suggestions and opinions from workers about specific task
or project, manager may contribute to gain consensus.
Strategy 2: Furthermore, there are varied approaches and strategies available
in the world of business that has been utilised to gain accord
among teams of candidates. For example, ideas discussion is one
of those tactics that management may use to obtain desire

Strategy Explanation
outcome.
Strategy 3: Employee involvement within decision-making is a common but
effective strategy that administration as well as leader used to
support in regard to obtaining consensus within groups of skilled
and productive candidates. It enables workers to share their
perspective.
Question 5
Explain three (3) strategies that can be used to resolve issues within the team.
(40-60 words/strategy)
Strategy Explanation
Strategy 1: Communication is the element that a leader may utilise as tactic
to solve issues within group of individuals. According to this,
they may take effort to interact with individual person who may
face issue or all personally to determine their needs.
Strategy 2: In order to resolve problems within group at workplace, they may
take action to listen what other says to them and then develop
plan to solve each appropriately and systematically, without
making any mistake, which may put negative impact of their
productivity.
Strategy 3: They may take initiative to talk over suggestion and alternative
option that help to solve challenges and issues on time without
any major affect upon workers performance and productivity,
which may lead to decrease sales and operational efficiency.
.REFERENCES
Book and Journals
Abrantes, A.C.M., Mach, M. and Ferreira, A.I., 2020. Tenure matters for team cohesion and
performance: the moderating role of trust in the coach. European Sport Management
Quarterly. pp.1-22.
De Jong, B. and et.al., 2020. Trust consensus within culturally diverse teams: A multistudy
investigation. Journal of Management. p.0149206320943658.

Hoang, T.N. and et.al., 2020. Hyper-realistic and immersive surgical simulation training
environment will improve team performance. Trauma surgery & acute care open. 5(1).
p.e000393.
Shameem, M. and et.al., 2020. Analytic hierarchy process based prioritisation and taxonomy of
success factors for scaling agile methods in global software development. IET Software.
14(4). pp.389-401.
Shier, M.L. and et. al., 2021. Supervisor–worker relationship dynamics for workplace violence
prevention in public sector human service organizations. Human Service Organizations:
Management, Leadership & Governance. 45(2). pp.109-124.
Westfall, S., 2020. Worst to first: Turnaround leadership through the lens of successful high school
football coaches. International Sport Coaching Journal. 7(2). pp.163-174.
Online
4 Things to Know About Group Dynamics in the Workplace. 2021. [Online]. Available Through:
<https://online.maryville.edu/blog/4-things-to-know-about-group-dynamics-in-the-
workplace/>