Manage Team Effectiveness - BSBTWK502

Student name:
Assessor:
Date:
Business this assessment
is based on:
Team this assessment is
based on:
Documentation reviewed
as preparation
Unit Code/Name:
BSBTWK502 Manage team effectiveness
RTO Address:
Level 1, 377 Lonsdale St, Melbourne, VIC 3000
Version Number:
V 1.0

Section 2: Develop and facilitate team cohesion
Complete this section after the meeting.
Policies and procedures
How did you develop/
modify the Internet Use
Policy?
A policy defines a clear plan of actions and rules that the
company has to follow (Ashcroft, Bigger and Coates, 2021).
The internet usage policy concerns the transmission and
transactions of data through internet. As the company is
promoting digitalisation this itself makes the company to
adopt the internet policy and to avoid all the confusions in
the workplace. The policy was developed by doing the
following things: conducting a review on the current policy,
distinguishing between employees and department,
gaining visibility of the network traffic, working hand in
hand with other departments, performing policy's test
exercise, considering possible loopholes, considering the
consequences, involving the legal team and finally
announcing the policy and maintaining flexibility.
Develop team cohesion
What were the
communication skills you
applied when giving
feedback?
What are the issues,
concerns, problems
highlighted?
How did you help team
members identify issues?
While giving feed feedback I first listened and then took time to
analyse the situation in order to come up with the best solutions
possible (Jiang, Zheng, and Lu, 2021). I adopted verbal
communication at the time of giving feedback
The issues were highlighted were: difficulty in building trust
online, closing the deals and problems arising in the sales and
marketing team integration.
The team members identified the issue when there was a lack of
understanding observed in the wrong targeting of markets which
was done by the marketing department. Due to the wrong
targeting the leads were not potential enough and were wasting
the time of the sales team. It also came to notice, that many
relationships with customers requires a personal touch and this
was becoming a main reason why difficulties were coming in
closing the deals and building trust online.
Unit Code/Name:
BSBTWK502 Manage team effectiveness
RTO Address:
Level 1, 377 Lonsdale St, Melbourne, VIC 3000
Version Number:
V 1.0
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