Emotional Intelligence and Assertiveness in Advanced Business Communication

Running Head: MANAGEMENT
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Management
Advanced Business Communication
(Student details :)
7/3/2019

Management
1
Advanced Business Communication
Task 6 Emotional Intelligence and Assertiveness
Answer 1- (c)
Answer 2- (c)
Answer 3- (d)
Answer 4- (c)
Answer 5
I believe that emotional intelligence (EI) is more important than cognitive intelligence (IQ)
within the 21st century as EI influences people’s success largely. Although IQ is very
important, yet global organizations are finding EI a critical competency from the performance
perspective (Lee & Gu, 2013). In my opinion, for effectively working in a dynamic, team-
oriented environ, employees of the 21st century need the capability to understand, manage,
assimilate as well as express their emotions in an effective manner. As we know that IQ
refers to capabilities like knowledge, visual processing, short-term memory, working
memory, and quantitative reasoning hence it is a key part of an individual’s personal and
professional life (Gravagna, 2018).
On the other hand, EI is overtaking the importance of IQ in this 21st century for the below-
mentioned reasons (Scott, 2018). I believe that EI provides the capability to identify
emotions, evaluate how to rest people feel, perceive how to rest people feel, control emotions,
to an individual. In addition, by using emotional intelligence one can facilitate social
communication better which is ultimately helpful while working in the 21st century work
environment (Drucker, 2012). In this way, my own views are suggesting that EI is having a
strong influence on the whole business world. In this context, many companies have made it
mandatory to learn and utilize EI through training and EI tests during their hiring processes.
Answer 6
My studies on advanced business communication revealed that to survive in the 21st century
EI is twice as important as IQ in terms of various unique competencies. I also found that the
higher one goes in an organization, the more EI knowledge matters (Lee & Gu, 2013). In this