Management

Running head: MANAGEMENT 1
Management
Student’s Name
Institution
Date

MANAGEMENT 2
Part 1
The scenario that I will focus on was a scenario when the supervisor asked me to tell
customers that their parcels would reach their destinations in a few hours while in the real sense,
the car carrying the parcel had broken down and we knew about it. During this time I was
working in a company that invested heavily in the parcel and luggage transport business. The
company would receive parcels and luggage from different states, and there was the center for
collection. I was one of the employees who worked at the center for collection (Scholtens &
Dam, 2007). Therefore, I had a role to play in making the situation right and serving the
customers with all honesty and transparency.
After getting directions from my supervisor about lying to the customers, I responded
differently. I informed the supervisor that it was not fair to treat the customers in such a way.
Customers are the pillar for any business and their contribution helps in keeping the business
running. Therefore, it is essential to make sure that they are treated right. It is essential to note
that the customers are human beings like any other person and sometimes it is essential to
breakdown the truth for them (Trevino & Nelson, 2016). After defying the order of my
supervisor, the impact was not good at first, and this is because the supervisor took it personally.
Instead of the supervisor seeing me as a person who wanted the company to be honest with the
customers, he saw me as an employee who defied direct orders from a senior employee.
My obligation to the customers motivated me to speak up. I believed that we owed the
customers nothing less than quality services. Therefore, we had no other choice than to tell the
customers the truth. In this case, the truth was that there was a delay that we could not predict
when it would stop (Joyner, Payne, & Raiborn, 2002). After telling customers the truth, I was