MANAGEMENT. 5. : MANAGEMENT. Customer Satisfaction at t

customer satisfaction at the inter-ferry service of trinidad and tobago Task: 1. Introduction (max 15%) You have to introduce the topic and clarify the significance of what you are trying to present. In addition, in this section you have to present the: Research aims Research objectives Research questions Please, provide references. Give academic information. 2. Literature review (max 35%) This section will demonstrate your knowledge of the literature and make a critical link with the research question to be investigated. Students are expected to critically review a wide range of sources to underpin the study. The literature should mostly rely on published academic journal articles in the research area. This critical activity should produce a conceptual framework. 3. Research Design and Methodology (max 35%) This section should provide a detailed rationale of how you intend to achieve your research objectives. You are expected to address the following areas: Type of investigation: